The resort is nice overall, I think it’s poorly managed, staff is very limited especially around the food court, not even very appetizing seeing a sign at the counter that said they are away in the bathroom, paints a bad picture that they will be making my food when they come back, barf.Life guards are not very attentive, water was cold at the waterpark.
2.0分
其他
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This was our 6th stay there and it was disappointing to say the least. The pools were all super cold so you couldn’t swim, we ordered pizza and it was doughy and still raw. Way under cooked. Service wasn’t as friendly as usual. Our room didn’t have heat for 2 hours, hair all over the shower walls and no shampoo or conditioner in the bottles. Our final straw was the life guard telling my kids they could not play in the little kid area because “a wasp flew towards his face and he wasn’t letting any one on the upper area for the kids.”
This resort has always been so kind and sweet to us and our kids and this time they weren’t. We have loved this resort for 5 years straight and this stay was not acceptable.
4.0分
家庭亲子
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There is no microwave in the room! There was no way of us heating up food to eat. Thank goodness for Jessica and Erica who was able to help us out since there was a microwave at the front lobby. Thank you, Erica! Thank you, Jessica, she was there again our second night stay. Also, poor Michael who was the only person staffing the restaurant! So much people and only him taking orders and running food. We waited over half an hour for wings, a slice of pizza and fries.
Ridiculous! There was plenty of life guards though, many on breaks! Water was so cold in swimming areas, hot tub wasn't even hot! There was only 1 hot tub open and again, it wasn't even hot...luke warm with freezing water running through.
2.0分
家庭亲子
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Staff were not friendly or helpful, food service guy was running his butt off but not many choices, long wait times, scary being out in the middle of no where essentially with no other choices for food. Needs some updates, maintenance and cleaning.
1.0分
其他
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Don’t waste your money. Our light switch didn’t have a cover so told me to use a pen to turn it on and off. Pool has a foot of water less. Majority of the tubes were deflated. Tube slides were shut down over half the day. Tube wouldn’t drain due to hair. They said they’d send maint. Then 2 days later said oh maint can’t go in your room. Even tho they said the light switch was unsafe. Said there would be breakfast but never open Saturday. Pool said 9 but they said to try at 10.
1.0分
其他
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Hours for breakfast and pool were incorrect. Staff was rude. The pool water was low and tubes were flat. Game room was beyond hot to the point you couldnt even stand to be in there more than 5-10 minutes max. Overall very poor experience. Also told they could not refund us any money for our poor experience as it was booked through a 3rd party
4.0分
其他
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The indoor water park was nice, and great for kids. Although, it does need a cleaning. Dirt in the water and on the bottom of the pool. Room was spacious and bathroom was decent size. Shower was equipped with the soap, shampoo, and conditioner bottles, however ours were empty and the front desk did not have replacements, but the front lobby had small bottles of soap and shampoo available. Arcade upstairs had several broken games, and it was ridiculously hot. In fact, it was warm in most areas, as if the heat was on but it was in the 80’s outside. The arcade was not enjoyable due that excessive heat. The resort has a decent location and staff were friendly.
We had a great time in the water park and would consider coming back if ever in the area again.
4.0分
其他
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Pleasant trip. Rooms did not have bunk beds like it stated. Long walk from the water park. Didn't realize we were being put in a villa not a hotel room. Friendly arrival desk person, departure person just blah. Nice place tho. Daughter had a blast.
我们很喜欢。我只建议你去体验一下其他娱乐活动。
太荒谬了，周日你花了这么多钱却不能再使用这些设施。
The resort is nice overall, I think it’s poorly managed, staff is very limited especially around the food court, not even very appetizing seeing a sign at the counter that said they are away in the bathroom, paints a bad picture that they will be making my food when they come back, barf.Life guards are not very attentive, water was cold at the waterpark.
This was our 6th stay there and it was disappointing to say the least. The pools were all super cold so you couldn’t swim, we ordered pizza and it was doughy and still raw. Way under cooked. Service wasn’t as friendly as usual. Our room didn’t have heat for 2 hours, hair all over the shower walls and no shampoo or conditioner in the bottles. Our final straw was the life guard telling my kids they could not play in the little kid area because “a wasp flew towards his face and he wasn’t letting any one on the upper area for the kids.”
This resort has always been so kind and sweet to us and our kids and this time they weren’t. We have loved this resort for 5 years straight and this stay was not acceptable.
There is no microwave in the room! There was no way of us heating up food to eat. Thank goodness for Jessica and Erica who was able to help us out since there was a microwave at the front lobby. Thank you, Erica! Thank you, Jessica, she was there again our second night stay. Also, poor Michael who was the only person staffing the restaurant! So much people and only him taking orders and running food. We waited over half an hour for wings, a slice of pizza and fries.
Ridiculous! There was plenty of life guards though, many on breaks! Water was so cold in swimming areas, hot tub wasn't even hot! There was only 1 hot tub open and again, it wasn't even hot...luke warm with freezing water running through.
Staff were not friendly or helpful, food service guy was running his butt off but not many choices, long wait times, scary being out in the middle of no where essentially with no other choices for food. Needs some updates, maintenance and cleaning.
Don’t waste your money. Our light switch didn’t have a cover so told me to use a pen to turn it on and off. Pool has a foot of water less. Majority of the tubes were deflated. Tube slides were shut down over half the day. Tube wouldn’t drain due to hair. They said they’d send maint. Then 2 days later said oh maint can’t go in your room. Even tho they said the light switch was unsafe. Said there would be breakfast but never open Saturday. Pool said 9 but they said to try at 10.
Hours for breakfast and pool were incorrect. Staff was rude. The pool water was low and tubes were flat. Game room was beyond hot to the point you couldnt even stand to be in there more than 5-10 minutes max. Overall very poor experience. Also told they could not refund us any money for our poor experience as it was booked through a 3rd party
The indoor water park was nice, and great for kids. Although, it does need a cleaning. Dirt in the water and on the bottom of the pool. Room was spacious and bathroom was decent size. Shower was equipped with the soap, shampoo, and conditioner bottles, however ours were empty and the front desk did not have replacements, but the front lobby had small bottles of soap and shampoo available. Arcade upstairs had several broken games, and it was ridiculously hot. In fact, it was warm in most areas, as if the heat was on but it was in the 80’s outside. The arcade was not enjoyable due that excessive heat. The resort has a decent location and staff were friendly.
We had a great time in the water park and would consider coming back if ever in the area again.
Pleasant trip. Rooms did not have bunk beds like it stated. Long walk from the water park. Didn't realize we were being put in a villa not a hotel room. Friendly arrival desk person, departure person just blah. Nice place tho. Daughter had a blast.