酒店回复: Dear Martir,We’re very sorry to hear about the difficulties you experienced during check-in. Your feedback is important, and we will review our procedures to improve the guest experience.Sincerely,EvaEconomy Inn By OYO Livingston TX Hwy 59
1.0分
商务出差
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I waited 20 minutes for someone to appear. He demanded $50 specifically cash and would not otherwise give me the room. I had already paid for the room on the website. He said I would get $50 back when the room passed the inspection. Of course, I could not hang around for a room inspection and as a practical matter would never get the $50 back. Total fraud. I didn't stay. I am still trying to get refund.
1.0分
其他
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New management = New issues
*I have stayed short term and long term at this hotel off and on since 2018 with out any issues ever. Until it started running under new management)My fiancé was turned away upon arrival to check in due to the front desk clerk(a man; name unknown) mistaking my fiancé for someone whom they had previously banned. After confirming he was not the person previously banned. We were not able to check in nor negotiate a reasonable alternative for the “MANDATORY AND REQUIRED” security deposit of $50 cash and cash only. No debit card number. No credit card number. No personal checks. NOTHING accepted for a security deposit to be returned upon check out and no missing items or damage to the room etc. other than $50 cash. IT IS NOT CLARIFIED NOR STATED ANY WHERE IN THE LISTINGS OF AVAILABLE VACANCIES PROVIDED BY THIS HOTEL. when searching for availabilities I always am sure to opt for refunds available and cancellation available. As I understand that particular part of this scandalous situation is not the hotels fault as to why the listing would be categorized with said filters if it does not qualify. However, the hotel listing was paid for, the hotel refused to provide accommodations after accepting and receiving the payment, and the hotel refused and denied the refund request I politely asked for and denied the site’s request as well.
5.0分
其他
I am very happy with my stay here. Very Clean!!! Peaceful and Cozy Bedding as well.
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酒店回复: Dear Nakia,Thank you for your kind review! We’re delighted you enjoyed a clean, peaceful, and cozy stay. We look forward to welcoming you back.Best regards,EvaEconomy Inn By OYO Livingston TX Hwy 59
5.0分
其他
Nothing much, in room coffee, fridge and microwave. I extended my stay online. It went through without needing to meet with the managers.
1.0分
商务出差
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We made it to the property after midnight and the place was closed. Lights off and doors locked. This place is dirty and not maintained, the pictures in the property description are completely inaccurate. I don’t understand how ******* can list such an awful place. We never was able to get checked into our room and stayed elsewhere.
1.0分
商务出差
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Trashy. Looks abandoned. Room wasn't clean. Not a king size bed as promised. Management very rude. ******* checkout says 11 and he was banging on my door at 1015 that checkout is at 10. Got a busted tire leaving and they did not even want to help, told me to get off the property so I had to drive my car with a flat tire to the highway so a town truck could come get me. Absolutely ridiculous and I hope no one stays here!!
4.0分
其他
The price was right for the condition the room was in. It's a run down motel in need of fixing up.
2.0分
商务出差
Room was old, but clean. No shower curtain, AC freezing but worked. No one at the lobby either when I checked in nor when I left. Lobby needs lots of work.
1.0分
家庭亲子
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Tried to check in 3 times no one there! Had to pay cash! No ice Room very clean and nice! Property trashed! Should have way to contact them on property...called all day !long....no answer!
糟糕透了。我不会推荐任何人去那里。因为没有前台，我不得不另找酒店。我等了30多分钟，结果到了之后，他们竟然要我付50美元的现金押金。
糟糕的体验。
I waited 20 minutes for someone to appear. He demanded $50 specifically cash and would not otherwise give me the room. I had already paid for the room on the website. He said I would get $50 back when the room passed the inspection. Of course, I could not hang around for a room inspection and as a practical matter would never get the $50 back. Total fraud. I didn't stay. I am still trying to get refund.
New management = New issues
*I have stayed short term and long term at this hotel off and on since 2018 with out any issues ever. Until it started running under new management)My fiancé was turned away upon arrival to check in due to the front desk clerk(a man; name unknown) mistaking my fiancé for someone whom they had previously banned. After confirming he was not the person previously banned. We were not able to check in nor negotiate a reasonable alternative for the “MANDATORY AND REQUIRED” security deposit of $50 cash and cash only. No debit card number. No credit card number. No personal checks. NOTHING accepted for a security deposit to be returned upon check out and no missing items or damage to the room etc. other than $50 cash. IT IS NOT CLARIFIED NOR STATED ANY WHERE IN THE LISTINGS OF AVAILABLE VACANCIES PROVIDED BY THIS HOTEL. when searching for availabilities I always am sure to opt for refunds available and cancellation available. As I understand that particular part of this scandalous situation is not the hotels fault as to why the listing would be categorized with said filters if it does not qualify. However, the hotel listing was paid for, the hotel refused to provide accommodations after accepting and receiving the payment, and the hotel refused and denied the refund request I politely asked for and denied the site’s request as well.
I am very happy with my stay here. Very Clean!!! Peaceful and Cozy Bedding as well.
Nothing much, in room coffee, fridge and microwave. I extended my stay online. It went through without needing to meet with the managers.
We made it to the property after midnight and the place was closed. Lights off and doors locked. This place is dirty and not maintained, the pictures in the property description are completely inaccurate. I don’t understand how ******* can list such an awful place. We never was able to get checked into our room and stayed elsewhere.
Trashy. Looks abandoned. Room wasn't clean. Not a king size bed as promised. Management very rude. ******* checkout says 11 and he was banging on my door at 1015 that checkout is at 10. Got a busted tire leaving and they did not even want to help, told me to get off the property so I had to drive my car with a flat tire to the highway so a town truck could come get me. Absolutely ridiculous and I hope no one stays here!!
The price was right for the condition the room was in. It's a run down motel in need of fixing up.
Room was old, but clean. No shower curtain, AC freezing but worked. No one at the lobby either when I checked in nor when I left. Lobby needs lots of work.
Tried to check in 3 times no one there! Had to pay cash! No ice Room very clean and nice! Property trashed! Should have way to contact them on property...called all day !long....no answer!