There were dead bugs in the dresser. One of the clean towels had a large brown smear. One of the two rooms we rented had an unusable bath tub. The ice machine was full of mold. The lady who was working was very friendly and helpful.
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酒店回复: Dear Forrest,Thank you for your honest feedback. We're deeply sorry for the unacceptable conditions you encountered—from the bugs and towel issue to the unusable tub and ice machine. These are serious concerns, and we’re taking immediate steps to address them with our housekeeping and maintenance teams. On a brighter note, we're glad to hear our staff member made a positive impression, and we’ll be sure to recognize her for her helpfulness.We appreciate your input—it helps us improve.Sincerely, RIC Guest Relations Manager
1.0分
其他
Place had a strong odor of cigarettes. Bed was covered in hair and overall very bad hygiene and zero cleanliness.
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酒店回复: Dear Yamile,Thank you for sharing your feedback. We’re truly sorry to hear about the condition of your room and the discomfort it caused during your stay. A strong odor, unclean bedding, and poor hygiene are unacceptable and not reflective of the standards we strive to uphold.We take your concerns seriously and have already addressed this with our housekeeping team to ensure more thorough inspections and cleaning protocols are followed. Your experience highlights areas where we must improve, and we’re committed to making those changes.If you’re open to discussing this further, we’d appreciate the opportunity to learn more and make things right. Your feedback helps us do better—for you and for future guests.Sincerely, RIC Guest Relations
1.0分
商务出差
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What the pictures shows is not even close to how the property is. I personally don’t like to complaint and do bad reviews because we all not perfect but this hotel should be first renovated, clean and inspected to be able to open again to the public.
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酒店回复: Dear Yamile, Thank you for sharing your feedback. We’re truly sorry to hear about the condition of your room and the discomfort it caused during your stay. A strong odor, unclean bedding, and poor hygiene are unacceptable and not reflective of the standards we strive to uphold. We take your concerns seriously and have already addressed this with our housekeeping team to ensure more thorough inspections and cleaning protocols are followed. Your experience highlights areas where we must improve, and we’re committed to making those changes. If you’re open to discussing this further, we’d appreciate the opportunity to learn more and make things right. Your feedback helps us do better—for you and for future guests. Sincerely, RIC Guest Relations
3.0分
其他
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Older property. Has alot of wear and tear i.e. furniture, fixtures etc.. Im a Harley rider prefer Motels. Didnt mind older more worn. Had a good bed and hot shower.
1.0分
其他
Very disgusting stains everywhere floor ceilings bathroom i mean just nasty almost bust a tire on car entering the t hotel
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酒店回复: Dear Brad,Thank you for your feedback. We're truly sorry to hear about the condition of the property and the impact it had on your stay. The cleanliness issues and concerns with the parking area are unacceptable, and we’re taking immediate steps to address them with our housekeeping and maintenance teams. Your experience is not what we aim to provide, and we appreciate you bringing it to our attention.Sincerely,RIC
3.0分
其他
They are in the middle of remodeling and a lot of normal things are not up and running.
1.0分
其他
My room was so nasty and dirty I was scared to shower. I honestly slept in my car.!
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酒店回复: Dear Tanika, Thank you for taking the time to share your experience. I’m truly sorry to hear that your stay fell so far below expectations. What you described is unacceptable, and I sincerely apologize for the condition of your room and the discomfort it caused you. No guest should ever feel unsafe or unwelcome in our accommodations, and I’m especially disheartened to learn that you felt compelled to sleep in your car. Please know that your feedback has been taken seriously and shared with our housekeeping and management teams for immediate review and corrective action. We are currently undergoing renovations to improve the quality and cleanliness of our rooms, and your comments highlight just how urgent and necessary that work is. I would appreciate the opportunity to speak with you directly and make this right. If you're open to it, please contact us so we can personally apologize and discuss how we can regain your trust.Sincerely,RIC
1.0分
情侣出游
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Walk in and the room smells like mold. They would not change me into another room. Had to put my own blankets on the bed because me and my husband got bites from bed bugs, and they will not refund, so we had to stay. So not recommend this hotel at all.
1.0分
其他
Dirty rooms, staff was rude. 2 towels, dirty blankets dirty fridge and so on
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酒店回复: Dear Michele, Thank you for sharing your feedback. I’m truly sorry to hear about the condition of your room and the service you experienced during your stay. What you described does not reflect the standards we strive to uphold, and I sincerely apologize for the discomfort and frustration this caused. Cleanliness and respectful service are fundamental to a positive guest experience, and it’s clear we fell short in both areas. Your comments about the towels, blankets, and fridge have been shared directly with our housekeeping and front desk teams for immediate attention and retraining. We are currently working to improve our facilities and service, and your feedback is a vital part of that process. I hope you’ll consider giving us another chance in the future so we can provide the experience you deserve.Sincerely,RIC
1.0分
商务出差
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Dirtball hotel
The lady at the desk was very nasty to me shows online service animals stay free that’s not true she said either pay or go elsewhere ! Room was disgusting got 3 channels on the tv couldn’t wait to go to another place which btw was amazing also had homeless druggie all over building …oh n to top it off you could see outside from the inside want picts oh I have them !
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酒店回复: Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you faced, and we want you to know your concerns are being taken seriously. It's especially troubling to hear about issues regarding staff interactions and misleading information about our policies. We are actively reviewing these matters with our team to ensure they are properly addressed. The safety, comfort, and respect of every guest is our priority, and your feedback helps us identify where we’ve fallen short.If you’d be open to sharing your photos and speaking directly with management, we’d appreciate the opportunity to investigate further to make improvements.We value every guest’s feedback and are committed to providing a better experience.
There were dead bugs in the dresser. One of the clean towels had a large brown smear. One of the two rooms we rented had an unusable bath tub. The ice machine was full of mold. The lady who was working was very friendly and helpful.
Place had a strong odor of cigarettes. Bed was covered in hair and overall very bad hygiene and zero cleanliness.
What the pictures shows is not even close to how the property is. I personally don’t like to complaint and do bad reviews because we all not perfect but this hotel should be first renovated, clean and inspected to be able to open again to the public.
Older property. Has alot of wear and tear i.e. furniture, fixtures etc.. Im a Harley rider prefer Motels. Didnt mind older more worn. Had a good bed and hot shower.
Very disgusting stains everywhere floor ceilings bathroom i mean just nasty almost bust a tire on car entering the t hotel
They are in the middle of remodeling and a lot of normal things are not up and running.
My room was so nasty and dirty I was scared to shower. I honestly slept in my car.!
Walk in and the room smells like mold. They would not change me into another room. Had to put my own blankets on the bed because me and my husband got bites from bed bugs, and they will not refund, so we had to stay. So not recommend this hotel at all.
Dirty rooms, staff was rude. 2 towels, dirty blankets dirty fridge and so on
Dirtball hotel
The lady at the desk was very nasty to me shows online service animals stay free that’s not true she said either pay or go elsewhere ! Room was disgusting got 3 channels on the tv couldn’t wait to go to another place which btw was amazing also had homeless druggie all over building …oh n to top it off you could see outside from the inside want picts oh I have them !