Reserved a room for a king sized already paid for, they gave us a room has two XL twin beds, one very hard and one very soft but the soft bed was on a roller with no stopper the bed kept rolling around with any movement.
Tv was not connected to the server
WiFi connection did not work
Bathroom had roaches and a moth came out of the toilet paper roll.
My boyfriend and I just need a place to sleep for the night. You can find better INN for the same price they charge here, this INN should have been $40 bucks instead of $68.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused by the bed setup, television, and connectivity issues, as well as the maintenance concerns you encountered. Your comments regarding cleanliness and room condition have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your input, as it helps us identify areas for improvement and enhance the overall guest experience in future stays.Sincerely, Hotel Manager
1.0分
其他
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Disgusting, air conditioner had towel shoved on side, toilet paper holder broken, stained bed sheets & comforter, no working cable/tv. and the staff had no care to refund or change us rooms. homeless & tweakers everywhere outside of building. didn’t feel safe
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We regret the concerns you encountered regarding cleanliness, maintenance, and the surrounding environment. Your feedback has been noted and shared with our management and housekeeping teams for immediate review. We are committed to ensuring a safe and comfortable atmosphere for all guests and will take the necessary steps to address these issues promptly and improve future stays.Sincerely, Hotel Management
4.0分
其他
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Good stay.
Room was clean. Just a strong smell of clorox. Everything worked. Looked nice inside. No people hanging outside. Nice experience. Had donuts and coffee from 7 am to 10 am. Staff was accommodating and let me check in hours early when I was late for a funeral. I requested a room downstairs because my husband is disabled and they gave me one with no problem. Parking was right in front of the room. The only reason I didnt give 5 stars was because I reserve 5 stars for 5 star hotels, but it was a good stay. Bed was comfortable. I have no complaints. Will come again.
5.0分
家庭亲子
Everything was good! Front desk are really nice everything works in the room love the big screen TV
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酒店回复: Dear Marcus,Thank you for your wonderful review! We are delighted to know you had a pleasant stay and enjoyed the well-functioning room along with the big screen TV. It is also great to hear the front desk team made a positive impression with their friendly service. We take pride in creating a welcoming and comfortable environment, and your feedback lets us know we are on the right track. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
5.0分
其他
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This hotel has come a long way from a few years ago, the walls are clean and painted with fresh paint, the bed was exceptionally big and comfy, the tv was huge witch made it seem like u were in a theater, the wifi is the best (uncensored) wifi ive used in any hotel in a long time. Overall cleanliness is a 9 compared to the 4 i gave before... The front desk staff is helpful, polite and goes out of there way to make sure u are comfortable 100%better than the hotel that it was prior to the rodeway inn....👍
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酒店回复: Dear Rachell,Thank you for your glowing review and perfect rating. We are thrilled to know you noticed the positive changes and upgrades, from the freshly painted walls to the exceptionally comfortable bed and large television that enhanced your stay. It is also wonderful to hear that you enjoyed the reliable Wi-Fi and the dedication of our front desk team. Your recognition means a great deal, especially as you have experienced the improvements firsthand. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
4.0分
情侣出游
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Overall, this property was really good. There was plenty of parking, ice machine, microwave, refrigerator, and an extra large TV. I had trouble getting the TV to turn on, but the staff was great and assisted me with that. Everything was in fair condition. However, the tub was a little old looking and the shower head needs to be replaced. Overall, I would stay here again. I was very satisfied overall.
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酒店回复: Dear Sonia,Thank you for your thoughtful review and rating us 8 out of 10. We are pleased to know you appreciated the convenient amenities, spacious television, and the helpful service from our staff. Your observations regarding the tub and shower head provide valuable guidance for future improvements. It is rewarding to hear that overall you were very satisfied and would choose to return. We look forward to welcoming you again and providing an even more enjoyable stay.Sincerely, Hotel Manager
1.0分
其他
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I filtered to reserve specific - allows pets and kitchenette. Was a 1 week reservation. Was given a double (reserved a single) was told “they should charge me more”. They were serious. We checked in late afternoon. The place was truly filthy. A complete dump-dive. I have pics. No exaggeration : the tub/shower and sink had so much scum it changed colors w/cleaning and needed surfacing repair so bad. The shower curtain was yellow, scummy and changed colors w/ cleaning too. Floor not even swept nor mopped (dirt, stains, spills and sunflower seed shells everywhere and as much as 1/4” corner scum/dirt/buildup Hand and dirty prints on every wall, filthy. Cockroaches everywhere…we killed so many. The air conditioner looked like it had BM dried up and other filth on it. Drawers that wouldn’t close, no smoke alarm, no fire water system, no wheel stops/brakes on bed, and, to top it off - no kitchenette. We had to throw away 7 lbs of chuck beef, 7 lbs of boneless chicken breast and all my condiments. Our home wasn’t habitable for the week. It was everything from our frig/freezer. And the added expense of eating out every meal. I tried to speak with the management and corporate. Excuses from the management and very lame offers to “accommodate” from corporate Points for a free nights stay. - “No Thank You. That’s actually stupid. This place should be shut down for health and safety compliance. The only good thing was a convenient location.
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酒店回复: Dear Lolita,Thank you for sharing your detailed feedback. We take your comments regarding cleanliness, room condition, and amenities very seriously. Guest safety, comfort, and hygiene are top priorities, and your observations will be reviewed with our management and housekeeping teams to address these critical issues. Your input is invaluable in helping us identify areas for immediate improvement and maintain higher standards to ensure a safe and comfortable environment for all future guests.Sincerely, Hotel Management
1.0分
其他
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The staff was ok, room was dirty and looked like it had not been cleaned in months. There was alot going on at night and i was uncomfortable and had a hard time sleeping. There was no parking, if i didnt have a handicap placards i wouldnt have been able to stay the second night. No way to check out in the morning, i left at 930am and there was no one in the office. All in all this was not a positive experience
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酒店回复: Dear Paul,Thank you for sharing your feedback. We have noted your comments regarding room cleanliness, nighttime disturbances, parking challenges, and the checkout process. Guest comfort, safety, and a smooth stay experience are very important to us, and your observations will be reviewed with our management and housekeeping teams to address these issues. Your input helps us focus on improvements and maintain higher standards to ensure a more comfortable and positive experience for future guests.Sincerely, Hotel Manager
1.0分
朋友出游
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Towels were dirty, bathroom door didn’t close.
People surrounding our car, and staff was acting very sketchy when we chose to leave before even staying the night, followed us to our car.
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酒店回复: Dear Jaelynn,Thank you for sharing your feedback. We take your comments regarding cleanliness, room condition, and safety concerns very seriously. Guest comfort and security are top priorities, and your observations will be reviewed with our management and housekeeping teams to address these critical issues. Your input helps us identify areas for immediate improvement and ensure a safer and more comfortable environment for future guests.Sincerely, Hotel Manager
房间有臭虫
Reserved a room for a king sized already paid for, they gave us a room has two XL twin beds, one very hard and one very soft but the soft bed was on a roller with no stopper the bed kept rolling around with any movement.
Tv was not connected to the server
WiFi connection did not work
Bathroom had roaches and a moth came out of the toilet paper roll.
My boyfriend and I just need a place to sleep for the night. You can find better INN for the same price they charge here, this INN should have been $40 bucks instead of $68.
Disgusting, air conditioner had towel shoved on side, toilet paper holder broken, stained bed sheets & comforter, no working cable/tv. and the staff had no care to refund or change us rooms. homeless & tweakers everywhere outside of building. didn’t feel safe
Good stay.
Room was clean. Just a strong smell of clorox. Everything worked. Looked nice inside. No people hanging outside. Nice experience. Had donuts and coffee from 7 am to 10 am. Staff was accommodating and let me check in hours early when I was late for a funeral. I requested a room downstairs because my husband is disabled and they gave me one with no problem. Parking was right in front of the room. The only reason I didnt give 5 stars was because I reserve 5 stars for 5 star hotels, but it was a good stay. Bed was comfortable. I have no complaints. Will come again.
Everything was good! Front desk are really nice everything works in the room love the big screen TV
This hotel has come a long way from a few years ago, the walls are clean and painted with fresh paint, the bed was exceptionally big and comfy, the tv was huge witch made it seem like u were in a theater, the wifi is the best (uncensored) wifi ive used in any hotel in a long time. Overall cleanliness is a 9 compared to the 4 i gave before... The front desk staff is helpful, polite and goes out of there way to make sure u are comfortable 100%better than the hotel that it was prior to the rodeway inn....👍
Overall, this property was really good. There was plenty of parking, ice machine, microwave, refrigerator, and an extra large TV. I had trouble getting the TV to turn on, but the staff was great and assisted me with that. Everything was in fair condition. However, the tub was a little old looking and the shower head needs to be replaced. Overall, I would stay here again. I was very satisfied overall.
I filtered to reserve specific - allows pets and kitchenette. Was a 1 week reservation. Was given a double (reserved a single) was told “they should charge me more”. They were serious. We checked in late afternoon. The place was truly filthy. A complete dump-dive. I have pics. No exaggeration : the tub/shower and sink had so much scum it changed colors w/cleaning and needed surfacing repair so bad. The shower curtain was yellow, scummy and changed colors w/ cleaning too. Floor not even swept nor mopped (dirt, stains, spills and sunflower seed shells everywhere and as much as 1/4” corner scum/dirt/buildup Hand and dirty prints on every wall, filthy. Cockroaches everywhere…we killed so many. The air conditioner looked like it had BM dried up and other filth on it. Drawers that wouldn’t close, no smoke alarm, no fire water system, no wheel stops/brakes on bed, and, to top it off - no kitchenette. We had to throw away 7 lbs of chuck beef, 7 lbs of boneless chicken breast and all my condiments. Our home wasn’t habitable for the week. It was everything from our frig/freezer. And the added expense of eating out every meal. I tried to speak with the management and corporate. Excuses from the management and very lame offers to “accommodate” from corporate Points for a free nights stay. - “No Thank You. That’s actually stupid. This place should be shut down for health and safety compliance. The only good thing was a convenient location.
The staff was ok, room was dirty and looked like it had not been cleaned in months. There was alot going on at night and i was uncomfortable and had a hard time sleeping. There was no parking, if i didnt have a handicap placards i wouldnt have been able to stay the second night. No way to check out in the morning, i left at 930am and there was no one in the office. All in all this was not a positive experience
Towels were dirty, bathroom door didn’t close.
People surrounding our car, and staff was acting very sketchy when we chose to leave before even staying the night, followed us to our car.