酒店回复: Dear Laurie,We’re sorry for the initial issues with the room and bedding appearance. We appreciate you giving us multiple chances and understand how important a fresh, comfortable bed is for a good stay. Your comments about the linens are helpful, and we will share them with our housekeeping team to improve presentation. We hope to provide you with a better experience if you choose to stay with us again.Sincerely, Hotel Manager
酒店回复: Dear Guest,We sincerely apologize for the condition of the room upon your arrival. This does not reflect the level of cleanliness and care we strive to maintain. We understand how upsetting this must have been and will be addressing this issue with our housekeeping team immediately. Your feedback is valuable and will help us improve. We hope to have the opportunity to provide you with a much better stay in the future.Sincerely, Hotel Manager
1.0分
其他
Missing covers , only sheets ! Hair everywhere , initial room key didn’t work, changed rooms, new room also missing all bathroom products ! Dirty
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酒店回复: Dear Lexus,Thank you for sharing your feedback. We understand your concerns about cleanliness, missing amenities, and the room key issue. Providing a well-prepared and comfortable room is very important, and your comments will be carefully reviewed with our team to ensure improvements are made for future guest experiences. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
3.0分
其他
Hotel floors are sticky and the room was nasty. Hair on the floor, walls are stained everywhere, and furniture looked smeared with cooking oil.
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酒店回复: Dear Rhonda,We regret the condition of the floors, walls, and furniture during your stay. Your comments will be reviewed with our housekeeping team to ensure stricter cleaning standards are followed and to provide a more comfortable and welcoming environment for future guests. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
2.0分
其他
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There was a Loud party going on the floor under my room. It was already late and I was almost asleep when the base of music started. I asked to be moved and the front desk person found me another room.
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酒店回复: Dear Debi,Thank you for your feedback. We regret the late-night noise that disrupted your rest, but we are pleased our front desk team promptly relocated you to a quieter room. Ensuring guest comfort remains a top priority, and we appreciate your comments. We hope your next stay will be more peaceful and enjoyable on your visit again.Sincerely, Hotel Manager
2.0分
其他
Tv didn’t work,
Front desk under staff for game weekend
Saturday breakfast wasn’t ready
Housekeepers didn’t have shoes on
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酒店回复: Dear Guest,We regret the issues you encountered during your stay, including the non-functional TV, delayed breakfast, and housekeeping concerns. Your comments have been shared with our management team to ensure proper staffing and improved service during busy weekends. We appreciate your input and will work to enhance guest satisfaction. Hope you will visit again.Sincerely, Hotel Manager
5.0分
家庭亲子
Everything was excellent but I was a little upset because pool was close and it was a beautiful day!!!
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酒店回复: Dear Elvie,Thank you for your review. We’re thrilled to hear that everything else was excellent during your stay. We apologize for the pool being closed and understand your disappointment on such a beautiful day. We hope to offer a complete experience for you on your next visit.Sincerely, Hotel Manager
4.0分
家庭亲子
For the price we paid, housekeeping needs to make sure wipe/dust everything. Other than that our stay was ok
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酒店回复: Dear Amanda,Thank you for your feedback. We are glad your stay was overall satisfactory and appreciate your comments about housekeeping. Attention to detail is important, and your note about dusting and wiping will be reviewed with our team. We value your input and look forward to welcoming you for a better visit again.Sincerely, Hotel Manager
员工非常友好。最初给我的房间，浴室天花板有霉菌和水渍的痕迹，我要求换房，酒店也提供了。我不喜欢早上把脏毛巾和垃圾放在门外。如果我的房间能提供客房服务就好了，但直到入住第三天才提供。水温只是温热，我更喜欢热水。总的来说，这次住宿达到了我的目的，以后还会考虑入住。
地理位置绝佳！！！员工服务热情好客！！！
第一个房间有股霉味，感觉好像没人打扫过。我要求换第二个房间，结果床完全皱巴巴的，看起来像是有人睡过。虽然床单看起来被塞好了，但床笠几乎没盖在床垫上。我要求换第三个房间，结果发现他们的铺床方式很像他们自己。皱巴巴的……他们根本不熨床单，看起来好像有人睡过，不过我检查了一下，床很干净。就是不舒服。
我们刚到房间时，门是开着的，整个房间乱糟糟的。枕头看起来像是被人压过一样。电灯开关和镜子上都有脏兮兮的指纹。房间真是太恶心了。
Missing covers , only sheets ! Hair everywhere , initial room key didn’t work, changed rooms, new room also missing all bathroom products ! Dirty
Hotel floors are sticky and the room was nasty. Hair on the floor, walls are stained everywhere, and furniture looked smeared with cooking oil.
There was a Loud party going on the floor under my room. It was already late and I was almost asleep when the base of music started. I asked to be moved and the front desk person found me another room.
Tv didn’t work,
Front desk under staff for game weekend
Saturday breakfast wasn’t ready
Housekeepers didn’t have shoes on
Everything was excellent but I was a little upset because pool was close and it was a beautiful day!!!
For the price we paid, housekeeping needs to make sure wipe/dust everything. Other than that our stay was ok