CLeaning staff did not know what they were doing, a cleaning residue was left on the floor and fixtures, the thermostat was confusing since it only showed the numbers 12 up to 15 with no clear way to adjust temp. Pillows were minimal in size and comfort which resulted in poor sleep.
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酒店回复: Dear Guest,Thank you for sharing your perspective. We are glad you chose to stay with us and appreciate your note about the property. We regret the inconvenience caused by the cleaning residue, thermostat difficulty, and pillow comfort. These concerns have been noted and will be addressed with the appropriate teams to strengthen overall comfort and guest satisfaction. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
5.0分
其他
The room was clean and spacious. The bathroom had plenty of room and the shower was amazing!
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酒店回复: Dear Guest,Thank you for sharing your experience. We are pleased to know the clean and spacious room made your stay comfortable and that the roomy bathroom and amazing shower added to your enjoyment. Our team focuses on maintaining a pleasant and relaxing environment, and it is great to see that reflected in your visit. We look forward to welcoming you again.Sincerely, Hotel Manager
5.0分
家庭亲子
Clean and spacious room. Breakfast was okay, but there weren’t many choices. The soundproofing wasn’t good — we could hear people jumping on the floor above.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you found the room clean and spacious. We regret the limited breakfast choices and the noise from above. Your comments have been noted and will be shared with our team to improve guest comfort and dining variety for future stays. Hope you will visit again.Sincerely, Hotel Manager
2.0分
其他
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Two Sweaty Nights with No A/C
On first impression, the hotel seemed fairly clean and well kept. The problem began on my first of 2 nights when the A/C could not be controlled and was non-operable. The temp rose to 80 degrees and the A/C unit never came on no matter how desperately I tried to adjust it. When I went to report it to the manager the next morning, he had a yellow sticky note saying that maintenance was aware of the problem and I should try operating the unit under the window. He also said he would have maintenance look at it again. Night 2, air would blow out of the unit but the temp could not be adjusted below 75 degrees. After 2 sweaty nights, as I was checking out, the same manager assured me he would "take care" of me on my bill. It has been 4 days and there is no change on the $546 charge to my credit card.
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酒店回复: Dear Sharon,We regret the discomfort caused by the air conditioning issue during your stay. Guest comfort is a priority, and your feedback has been shared with our maintenance and management teams for immediate attention. We will ensure better system inspections and clearer communication to enhance guest satisfaction in the future. Hope you will visit again.Sincerely, Hotel Manager
1.0分
其他
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The shower tub did not drain.
The bathroom filthy (floor)
Front desk not helpful in the evening or mornng.
TV remote broken.
TV had a big line going down it.
No extra towels provided.
Just lazy and expensive.
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酒店回复: Dear Denise,Thank you for sharing your experience. We regret to hear about the cleanliness, maintenance, and service issues you encountered during your stay. Your comments regarding the bathroom condition, drainage, and television will be addressed with our housekeeping and maintenance teams. We will also review front desk service to ensure guests receive prompt and courteous assistance. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
2.0分
家庭亲子
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The air conditioning did not work in my room. The staff gave me 2 fans but only 1 worked. I always have a problem when I stay here. But the staff is so nice (which is why I come back).
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酒店回复: Dear Mollie,We are glad to know you value our friendly staff and continue to stay with us. Your feedback regarding the air conditioning and fan issue has been noted and will be addressed with our maintenance team. We appreciate your loyalty and will ensure your future stays are more comfortable and hassle-free. Sincerely, Hotel Manager
2.0分
其他
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bathroom looked used when I walked in. Tv didn’t work. Didn’t clean my room even with the sign out. There were no irons in the rooms apparently they were “all out”
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酒店回复: Dear Breanna,Thank you for your feedback. We regret the inconvenience caused by the bathroom condition, the television issue, and the lack of housekeeping service. Your comments will be shared with our respective teams to ensure corrective action. We will also review room amenities to improve readiness and overall guest satisfaction during future stays. Hope you will visit again.Sincerely, Hotel Manager
1.0分
商务出差
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Room was really filthy there was a lot of trash behind the bed there was a dead cockroach behind the bed dead lady bugs there was cereal and some pills on the floor overall the room was dirty I don’t recommend staying here at all also someone left there eyelashes on the side of the bed aswell the staff does a poor job at cleaning the rooms I don’t like to throw people under the bus but this place is disgusting
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酒店回复: Dear Daniel,We regret the inconvenience caused by the cleanliness issues you described. Your comments have been noted and will be reviewed with our housekeeping and management teams to ensure immediate corrective action. Maintaining a clean and comfortable environment for our guests remains our top priority.Sincerely, Hotel Manager
地理位置绝佳！！！员工服务热情好客！！！
员工非常友好。最初给我的房间，浴室天花板有霉菌和水渍的痕迹，我要求换房，酒店也提供了。我不喜欢早上把脏毛巾和垃圾放在门外。如果我的房间能提供客房服务就好了，但直到入住第三天才提供。水温只是温热，我更喜欢热水。总的来说，这次住宿达到了我的目的，以后还会考虑入住。
CLeaning staff did not know what they were doing, a cleaning residue was left on the floor and fixtures, the thermostat was confusing since it only showed the numbers 12 up to 15 with no clear way to adjust temp. Pillows were minimal in size and comfort which resulted in poor sleep.
The room was clean and spacious. The bathroom had plenty of room and the shower was amazing!
Clean and spacious room. Breakfast was okay, but there weren’t many choices. The soundproofing wasn’t good — we could hear people jumping on the floor above.
Two Sweaty Nights with No A/C
On first impression, the hotel seemed fairly clean and well kept. The problem began on my first of 2 nights when the A/C could not be controlled and was non-operable. The temp rose to 80 degrees and the A/C unit never came on no matter how desperately I tried to adjust it. When I went to report it to the manager the next morning, he had a yellow sticky note saying that maintenance was aware of the problem and I should try operating the unit under the window. He also said he would have maintenance look at it again. Night 2, air would blow out of the unit but the temp could not be adjusted below 75 degrees. After 2 sweaty nights, as I was checking out, the same manager assured me he would "take care" of me on my bill. It has been 4 days and there is no change on the $546 charge to my credit card.
The shower tub did not drain.
The bathroom filthy (floor)
Front desk not helpful in the evening or mornng.
TV remote broken.
TV had a big line going down it.
No extra towels provided.
Just lazy and expensive.
The air conditioning did not work in my room. The staff gave me 2 fans but only 1 worked. I always have a problem when I stay here. But the staff is so nice (which is why I come back).
bathroom looked used when I walked in. Tv didn’t work. Didn’t clean my room even with the sign out. There were no irons in the rooms apparently they were “all out”
Room was really filthy there was a lot of trash behind the bed there was a dead cockroach behind the bed dead lady bugs there was cereal and some pills on the floor overall the room was dirty I don’t recommend staying here at all also someone left there eyelashes on the side of the bed aswell the staff does a poor job at cleaning the rooms I don’t like to throw people under the bus but this place is disgusting