The elevator door slower than watching paint dry, the window in our room had a huge crack that was taped together. Toilet ran every 70 seconds, that was very annoying.
I did Let the front desk know upon my exiting about the toilet (so they could fix it).
They did not seem interested.
Breakfast left a little to be desired. Very basic, Cheerios follows by fruit loops in the same dispenser. Could not get the fruit loops until the Cheerios are gone.
All in all, if you only need a room for the night and you have a good sense of humor…..it did the job. Would not recommend staying more than the single night.
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酒店回复: Dear Julie,Thank you for sharing your feedback. We’re glad to hear the room was clean and comfortable, but we sincerely apologize for the issues you experienced with the elevator, window, toilet, and breakfast. Your comments have been shared with our maintenance and management teams to address these concerns and improve the experience for future guests.Sincerely,Management Team
2.0分
家庭亲子
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When i first got there i paid for a king bed, i was there with my child. The bedding was digustingly dirty and stained. There was makeup and dirt on the covers and it looked like they just flipped the sheets and bedding. The chair had bodily fluids on it! I took pictures don’t worry! They came and changed the bedding. Then found out the shower didn't actually work, the pin that you pull ok to turn the bath to shower wasn't connected to anything. Went down and asked for a new room. They only had a double queen, whatever at least the shower worked. I did not get refunded the difference for the room since i paid for one and they were out of others. Also I was there in town for a my dads funeral so this definitely didn't help the situation.
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酒店回复: Dear Alexis,We sincerely apologize for the issues you experienced during your stay, especially under such difficult personal circumstances. The condition of the bedding and chair, as well as the shower issues, are unacceptable, and we understand how frustrating and upsetting this must have been. Your feedback has been shared immediately with our housekeeping and management teams to address these concerns and prevent similar experiences in the future.Sincerely,Management Team
1.0分
朋友出游
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No sheets for pull out bed. No pillows for pull out bed. Cheese wrappers and dental pick on pull out bed mattress. Also no bath towels or washcloths. Will not be staying there ever again.
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酒店回复: Dear Christina,Thank you for sharing your experience. We sincerely apologize for the condition of the pull-out bed and the missing linens and towels during your stay. This is far below our standards, and we regret the inconvenience and disappointment it caused. Your feedback has been shared with our housekeeping team to ensure this does not happen again. We understand your decision and are truly sorry we did not provide the level of comfort and care you expected.Sincerely,Management Team
2.0分
商务出差
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We arrived Friday, 3 of our rooms were not ready for check-in @3p. After 5p, we were not allowed to enter our rooms until much later. On Saturday, the elevator was not working. We checked out on Monday morning. The bed linen had not been changed. The room floors were not mopped
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酒店回复: Dear Sara,Thank you for taking the time to share your experience. We sincerely apologize for the delays you faced at check-in, the elevator issue, and the lack of proper housekeeping during your stay. This is not the level of service we strive to provide, and we regret the inconvenience and frustration this caused. Your concerns have been shared with our team so immediate improvements can be made. We truly appreciate your feedback as it helps us address these shortcomings and work toward providing a better experience for all our guests.Sincerely,Management Team
2.0分
其他
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Not a pleasant stay
The check was as in every other hotel. The room seemed ok, but the moment I looked at my bed, I noticed a huge stain on my blanket, which looked like an oil stain. I went down to the front desk to ask for another one, but the attendant ignored me. Then I looked at my sheets themselves, and there was a small brown paint-looking stain.
The second day, my family did not spend much time in the room as we went and started our activities. After we were done for the night, I went and used the restroom, and the toilet flooded the entrance of our room. I went to tell the front desk that all they offered was to call maintenance and lend us a plunger. We quickly packed our things and checked out, which then the person working the front desk quickly offered us a new room, which we denied. Got my security money back, but did not stay the second night.
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酒店回复: Dear Jessica,We are very sorry to hear about your experience. The issues you described with housekeeping, the condition of your bedding, and the plumbing in your room are not acceptable and fall far short of the standards we strive to provide. We also regret that our initial response at the front desk did not make you feel properly assisted. Please know that your feedback is being taken seriously and shared with our housekeeping, maintenance, and front desk teams to ensure these matters are addressed promptly. We understand your decision to check out early and apologize for the inconvenience and frustration this caused during your stay. Thank you for bringing these concerns to our attention, and we hope you might consider giving us another chance in the future to provide you with a much better experience.Sincerely,Management Team
4.0分
其他
I have stayed there in the past because it is affordable. No surprises. I will return next year.
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酒店回复: Dear James,Thank you for your feedback! We’re glad to hear that our hotel continues to meet your expectations and that you plan to return next year. We look forward to welcoming you back for another comfortable stay!Best Regards,Management Team
2.0分
家庭亲子
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absolutely terrible stay. the hallways reeked of ****, one of the beds had marks on the headboard from people clearly using it for things they shouldn’t, and the microwave was disgusting. there were even old streamers still taped above the door from whoever stayed before us, plus a rolled-up piece of paper shoved in the peephole. the so-called “breakfast” was a complete joke.. empty containers for eggs, sausage, and sugar free cereal. honestly, i wouldn’t go back here if it was free.
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酒店回复: Dear Aaliyah,Thank you for sharing your feedback. We’re truly sorry to hear about the issues you encountered during your stay, including cleanliness, odors, and the breakfast experience. This is far below the standards we aim to provide, and your comments will be addressed immediately with our housekeeping and management teams to prevent these problems in the future. We sincerely apologize for the discomfort and frustration you experienced and appreciate you bringing these matters to our attention.Sincerely,Management Team
1.0分
其他
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DO NOT STAY HERE, this place is horrible. Food gross, service horrible, everything about this place was horrible. They have a rodent issue and they need to fix it. HORRIBLE HORRIBLE HORRIBLE
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酒店回复: Dear Giovanntti,We sincerely apologize for the experience you described. The issues you encountered with food, service, and cleanliness are completely unacceptable and do not reflect the standards we aim to provide. Please know that your feedback regarding cleanliness and pest concerns has been shared with our management team for immediate review and corrective action. We deeply regret the frustration and discomfort this caused and appreciate you bringing these matters to our attention.Sincerely,Management Team
这是我住过最差的酒店！！！完全不推荐！毛巾不干净，床单和毯子上都有血迹，泳池区天花板漏水，泳池也很脏，没有早餐也没有小吃……简直一言难尽！太糟糕了！
这是一家非常棒又安静的酒店。员工很出色。我喜欢我的房间，非常舒适，而且酒店有泳池这一点也很棒，地理位置优越，周边设施齐全，我真的很喜欢这里。
The room was clean and comfortable.
The elevator door slower than watching paint dry, the window in our room had a huge crack that was taped together. Toilet ran every 70 seconds, that was very annoying.
I did Let the front desk know upon my exiting about the toilet (so they could fix it).
They did not seem interested.
Breakfast left a little to be desired. Very basic, Cheerios follows by fruit loops in the same dispenser. Could not get the fruit loops until the Cheerios are gone.
All in all, if you only need a room for the night and you have a good sense of humor…..it did the job. Would not recommend staying more than the single night.
When i first got there i paid for a king bed, i was there with my child. The bedding was digustingly dirty and stained. There was makeup and dirt on the covers and it looked like they just flipped the sheets and bedding. The chair had bodily fluids on it! I took pictures don’t worry! They came and changed the bedding. Then found out the shower didn't actually work, the pin that you pull ok to turn the bath to shower wasn't connected to anything. Went down and asked for a new room. They only had a double queen, whatever at least the shower worked. I did not get refunded the difference for the room since i paid for one and they were out of others. Also I was there in town for a my dads funeral so this definitely didn't help the situation.
No sheets for pull out bed. No pillows for pull out bed. Cheese wrappers and dental pick on pull out bed mattress. Also no bath towels or washcloths. Will not be staying there ever again.
We arrived Friday, 3 of our rooms were not ready for check-in @3p. After 5p, we were not allowed to enter our rooms until much later. On Saturday, the elevator was not working. We checked out on Monday morning. The bed linen had not been changed. The room floors were not mopped
Not a pleasant stay
The check was as in every other hotel. The room seemed ok, but the moment I looked at my bed, I noticed a huge stain on my blanket, which looked like an oil stain. I went down to the front desk to ask for another one, but the attendant ignored me. Then I looked at my sheets themselves, and there was a small brown paint-looking stain.
The second day, my family did not spend much time in the room as we went and started our activities. After we were done for the night, I went and used the restroom, and the toilet flooded the entrance of our room. I went to tell the front desk that all they offered was to call maintenance and lend us a plunger. We quickly packed our things and checked out, which then the person working the front desk quickly offered us a new room, which we denied. Got my security money back, but did not stay the second night.
I have stayed there in the past because it is affordable. No surprises. I will return next year.
absolutely terrible stay. the hallways reeked of ****, one of the beds had marks on the headboard from people clearly using it for things they shouldn’t, and the microwave was disgusting. there were even old streamers still taped above the door from whoever stayed before us, plus a rolled-up piece of paper shoved in the peephole. the so-called “breakfast” was a complete joke.. empty containers for eggs, sausage, and sugar free cereal. honestly, i wouldn’t go back here if it was free.
DO NOT STAY HERE, this place is horrible. Food gross, service horrible, everything about this place was horrible. They have a rodent issue and they need to fix it. HORRIBLE HORRIBLE HORRIBLE