Tv did not work. Switched rooms and the toilet did not flush in it. Switched back to original room and watched tv on my laptop. Need to get this place repaired and maintained.
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酒店回复: Dear Doug,We’re very sorry for the issues you experienced with the TV and toilet, as this clearly fell short of the standards we aim to maintain. Your feedback regarding repairs and maintenance is appreciated and will be addressed promptly to ensure a more comfortable stay for future guests.Sincerely,Management Team
3.0分
商务出差
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I asked to have my window shade fixed so it could be drawn completely and I had privacy. Staff never did even though one person tried and said they’d be back while I was out for the day. I didn’t feel as safe since I was on 1st floor and could see out my window at all times, and others could see in.
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酒店回复: Dear Guest,Thank you for sharing your concerns, and we’re sorry to hear that the window shade was not repaired as promised. We understand how important privacy and comfort are, especially on the first floor, and our team should have addressed this promptly. While one staff member attempted to assist, we regret that the follow-up did not occur as expected, and we will reinforce our procedures to ensure requests are completed in a timely and reliable manner.Sincerely,Management Team
1.0分
其他
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The front desk employee was nice. The place was dimly lit. Upon entering the room the air conditioner was broken, there was a paw print on the bed, makeup on the pillows. There was an odor throughout the hotel. Then the toilet was broken. The pictures of the room are misleading and it was not clean. It was myself and two daughters and I did not feel safe. We ended up leaving after 30 minutes.
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酒店回复: Dear Kendall,Thank you for taking the time to share your feedback. We are deeply sorry to hear about the disappointing experience you and your daughters had during your visit. This is certainly not the impression we want to leave, and your comments about cleanliness, maintenance, and overall comfort are very concerning. We sincerely apologize for the condition of your room and for not meeting your expectations of safety and cleanliness. Our management team is reviewing this matter with both housekeeping and maintenance departments to ensure corrective actions are taken immediately. We will also re-evaluate our online photos to ensure they accurately reflect our accommodations.Sincerely,Management Team
2.0分
其他
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They put me in room 125 right next to housekeeping even though the place was virtually empty. There is a bowl at the desk to drop your key cards in and the one on top was 125... so they recycled the same room which I didn't like and housekeeping was noisy. Breakfast was AWFUL. Stale bagels. The sausage LITERALLY had ice still on it as they dumped frozen sausage into a chafing dish. Got high on the way to the car in the afternoon (no, not on purpose).
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酒店回复: Dear Duane,Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay. It’s disappointing to hear that your room placement and breakfast did not meet expectations, and we regret the noise disturbance near housekeeping. Your comments regarding food quality and handling have been shared with our management and kitchen teams for immediate review and retraining to ensure proper standards are upheld.Sincerely,Management Team
3.0分
其他
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The room was clean and comfortable.
The elevator door slower than watching paint dry, the window in our room had a huge crack that was taped together. Toilet ran every 70 seconds, that was very annoying.
I did Let the front desk know upon my exiting about the toilet (so they could fix it).
They did not seem interested.
Breakfast left a little to be desired. Very basic, Cheerios follows by fruit loops in the same dispenser. Could not get the fruit loops until the Cheerios are gone.
All in all, if you only need a room for the night and you have a good sense of humor…..it did the job. Would not recommend staying more than the single night.
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酒店回复: Dear Julie,Thank you for sharing your feedback. We’re glad to hear the room was clean and comfortable, but we sincerely apologize for the issues you experienced with the elevator, window, toilet, and breakfast. Your comments have been shared with our maintenance and management teams to address these concerns and improve the experience for future guests.Sincerely,Management Team
2.0分
家庭亲子
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When i first got there i paid for a king bed, i was there with my child. The bedding was digustingly dirty and stained. There was makeup and dirt on the covers and it looked like they just flipped the sheets and bedding. The chair had bodily fluids on it! I took pictures don’t worry! They came and changed the bedding. Then found out the shower didn't actually work, the pin that you pull ok to turn the bath to shower wasn't connected to anything. Went down and asked for a new room. They only had a double queen, whatever at least the shower worked. I did not get refunded the difference for the room since i paid for one and they were out of others. Also I was there in town for a my dads funeral so this definitely didn't help the situation.
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酒店回复: Dear Alexis,We sincerely apologize for the issues you experienced during your stay, especially under such difficult personal circumstances. The condition of the bedding and chair, as well as the shower issues, are unacceptable, and we understand how frustrating and upsetting this must have been. Your feedback has been shared immediately with our housekeeping and management teams to address these concerns and prevent similar experiences in the future.Sincerely,Management Team
1.0分
朋友出游
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No sheets for pull out bed. No pillows for pull out bed. Cheese wrappers and dental pick on pull out bed mattress. Also no bath towels or washcloths. Will not be staying there ever again.
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酒店回复: Dear Christina,Thank you for sharing your experience. We sincerely apologize for the condition of the pull-out bed and the missing linens and towels during your stay. This is far below our standards, and we regret the inconvenience and disappointment it caused. Your feedback has been shared with our housekeeping team to ensure this does not happen again. We understand your decision and are truly sorry we did not provide the level of comfort and care you expected.Sincerely,Management Team
2.0分
商务出差
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We arrived Friday, 3 of our rooms were not ready for check-in @3p. After 5p, we were not allowed to enter our rooms until much later. On Saturday, the elevator was not working. We checked out on Monday morning. The bed linen had not been changed. The room floors were not mopped
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酒店回复: Dear Sara,Thank you for taking the time to share your experience. We sincerely apologize for the delays you faced at check-in, the elevator issue, and the lack of proper housekeeping during your stay. This is not the level of service we strive to provide, and we regret the inconvenience and frustration this caused. Your concerns have been shared with our team so immediate improvements can be made. We truly appreciate your feedback as it helps us address these shortcomings and work toward providing a better experience for all our guests.Sincerely,Management Team
这是我住过最差的酒店！！！完全不推荐！毛巾不干净，床单和毯子上都有血迹，泳池区天花板漏水，泳池也很脏，没有早餐也没有小吃……简直一言难尽！太糟糕了！
这是一家非常棒又安静的酒店。员工很出色。我喜欢我的房间，非常舒适，而且酒店有泳池这一点也很棒，地理位置优越，周边设施齐全，我真的很喜欢这里。
Tv did not work. Switched rooms and the toilet did not flush in it. Switched back to original room and watched tv on my laptop. Need to get this place repaired and maintained.
I asked to have my window shade fixed so it could be drawn completely and I had privacy. Staff never did even though one person tried and said they’d be back while I was out for the day. I didn’t feel as safe since I was on 1st floor and could see out my window at all times, and others could see in.
The front desk employee was nice. The place was dimly lit. Upon entering the room the air conditioner was broken, there was a paw print on the bed, makeup on the pillows. There was an odor throughout the hotel. Then the toilet was broken. The pictures of the room are misleading and it was not clean. It was myself and two daughters and I did not feel safe. We ended up leaving after 30 minutes.
They put me in room 125 right next to housekeeping even though the place was virtually empty. There is a bowl at the desk to drop your key cards in and the one on top was 125... so they recycled the same room which I didn't like and housekeeping was noisy. Breakfast was AWFUL. Stale bagels. The sausage LITERALLY had ice still on it as they dumped frozen sausage into a chafing dish. Got high on the way to the car in the afternoon (no, not on purpose).
The room was clean and comfortable.
The elevator door slower than watching paint dry, the window in our room had a huge crack that was taped together. Toilet ran every 70 seconds, that was very annoying.
I did Let the front desk know upon my exiting about the toilet (so they could fix it).
They did not seem interested.
Breakfast left a little to be desired. Very basic, Cheerios follows by fruit loops in the same dispenser. Could not get the fruit loops until the Cheerios are gone.
All in all, if you only need a room for the night and you have a good sense of humor…..it did the job. Would not recommend staying more than the single night.
When i first got there i paid for a king bed, i was there with my child. The bedding was digustingly dirty and stained. There was makeup and dirt on the covers and it looked like they just flipped the sheets and bedding. The chair had bodily fluids on it! I took pictures don’t worry! They came and changed the bedding. Then found out the shower didn't actually work, the pin that you pull ok to turn the bath to shower wasn't connected to anything. Went down and asked for a new room. They only had a double queen, whatever at least the shower worked. I did not get refunded the difference for the room since i paid for one and they were out of others. Also I was there in town for a my dads funeral so this definitely didn't help the situation.
No sheets for pull out bed. No pillows for pull out bed. Cheese wrappers and dental pick on pull out bed mattress. Also no bath towels or washcloths. Will not be staying there ever again.
We arrived Friday, 3 of our rooms were not ready for check-in @3p. After 5p, we were not allowed to enter our rooms until much later. On Saturday, the elevator was not working. We checked out on Monday morning. The bed linen had not been changed. The room floors were not mopped