I spoke to a lady on the phone that assured me that this hotel was very clean and had comfortable rooms. We arrived at the Inn and checked in, parked in the back lot and proceeded to get our luggage. We felt very uncomfortable when we got out of the car to see people barbecuing in the parking lot who looked rather sketchy. Then we walked up the stairs to find a door opened next to our room with a man laying on the bed with his box fan in the doorway. There were a lot of people walking up and down the stairs and in the corridors. My family and I were all very disappointed as the room was very small and hard to even walk around the beds. The side chair looked very soiled and no one wanted to sit there. The two small closets had no bars to hang our clothes. There was no carpet on the floors and that made us feel uncomfortable walking barefooted. We found specs of food on our blankets which made us feel very anxious. There was no air conditioning in the room, just one small box fan and no place to set it up without tripping over it. At this point we were very reluctant to stay at this hotel. Needless to say none of us slept very well that night. I would never recommend the Newport Inn by OYO to anyone. This was not a reasonable price for a room of this caliber. I will not give this hotel even a one star rating. On our way back through Newport heading home we found the Comfort Inn in Newport and it had an ocean view for $229.36. Now that was a much better deal all around with a much nicer hotel which was very clean.
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So I booked online through Priceline. And after driving to Newport from hours away I went to check in and the guy at the front desk looked up my name and then said oh your reservation was canceled and made it seem like it was my fault somehow. So I left and checked my emails and my bank account and saw that I was charged for the room and my email from 5 minutes before asking how my check in was. So I went back in and showed this to the front desk guy who then proceeded to get mad and raise his voice and pick up his computer monitor and yell that they are booked so bye you need to just leave! I have never had a hotel treat me so rude in my life. I had to call Priceline and they informed me I do have a room and it was never canceled they called the property for me and could not get through I had my money refunded but it takes up to 15 days. So I had to find a last minute hotel and pay more money. I would not recommend this hotel to anyone! They need to do something about their front desk people and their customer service! I would give zero stars if I could!
缺少一张桌子、一把椅子和一个行李架。除此之外，一切都还不错。
I spoke to a lady on the phone that assured me that this hotel was very clean and had comfortable rooms. We arrived at the Inn and checked in, parked in the back lot and proceeded to get our luggage. We felt very uncomfortable when we got out of the car to see people barbecuing in the parking lot who looked rather sketchy. Then we walked up the stairs to find a door opened next to our room with a man laying on the bed with his box fan in the doorway. There were a lot of people walking up and down the stairs and in the corridors. My family and I were all very disappointed as the room was very small and hard to even walk around the beds. The side chair looked very soiled and no one wanted to sit there. The two small closets had no bars to hang our clothes. There was no carpet on the floors and that made us feel uncomfortable walking barefooted. We found specs of food on our blankets which made us feel very anxious. There was no air conditioning in the room, just one small box fan and no place to set it up without tripping over it. At this point we were very reluctant to stay at this hotel. Needless to say none of us slept very well that night. I would never recommend the Newport Inn by OYO to anyone. This was not a reasonable price for a room of this caliber. I will not give this hotel even a one star rating. On our way back through Newport heading home we found the Comfort Inn in Newport and it had an ocean view for $229.36. Now that was a much better deal all around with a much nicer hotel which was very clean.
So I booked online through Priceline. And after driving to Newport from hours away I went to check in and the guy at the front desk looked up my name and then said oh your reservation was canceled and made it seem like it was my fault somehow. So I left and checked my emails and my bank account and saw that I was charged for the room and my email from 5 minutes before asking how my check in was. So I went back in and showed this to the front desk guy who then proceeded to get mad and raise his voice and pick up his computer monitor and yell that they are booked so bye you need to just leave! I have never had a hotel treat me so rude in my life. I had to call Priceline and they informed me I do have a room and it was never canceled they called the property for me and could not get through I had my money refunded but it takes up to 15 days. So I had to find a last minute hotel and pay more money. I would not recommend this hotel to anyone! They need to do something about their front desk people and their customer service! I would give zero stars if I could!