酒店回复: I am sorry that your experience with us didn't meet your expectations. I have discussed your issues with our housekeeping staff, and using this as a training opportunity.We do hope if you are in the area again that you would consider trying us again.
酒店回复: Thank you for taking the time to leave a review. I'm sorry to hear about any issues you may have had in the room. We do clean all of our linens with the same detergent so it may be an allergenic issue. I'm sorry to hear about these issues and wanted to thank you for choosing to stay with us while you were in Charlottesville.
2.0分
其他
原文
翻译提供方：Google
没什么大不了的，就是有点烦人。
无线网络坏了。电视遥控器也不太好用。
停车费每天15美元。
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酒店回复: I'm sorry to hear about the issues you had at the hotel! Our team does our best to ensure guests enjoy their stay and I'm sorry to hear that this was not accomplished. We do charge for parking as we are in the heart of downtown Charlottesville and parking is very limited. I'm sorry for any inconvenience this may have caused. Thank you for staying with us and we look forward to having another opportunity to not only meet your expectations but exceed them!
3.0分
其他
原文
翻译提供方：Google
清洁工作很糟糕，服务也很差。
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酒店回复: Thank you for taking the time to leave a review. We're sorry to hear that you didn't enjoy your stay with us. We will take your feedback and use it to improve our hotel operations as a whole. Thank you for choosing to stay with us and we look forward to having another opportunity to not only meet your expectations but exceed them.
酒店回复: I'm sorry to hear about your experience at our location as it is not an issue we normally have. I have spoken to the manager you have mentioned and the necessary training is being put in place to ensure this type of interaction does not happen again. Thank you for choosing to stay at our location and I do hope that you will give us another chance the next time you visit Charlottesville so that we can not only meet your expectations but exceed them!
酒店很干净，家具也很豪华。停车需要收费。因为酒店位于市中心，晚上会有点汽车噪音。前台、桌子和电视的摆放位置不太合理。无线网络非常慢！！！
房间很大，床很舒服。冬天有暖气。遮光窗帘很棒。早餐分量足。房间内配有厨房设施。喜欢宽敞的衣帽间，方便放行李。四楼提供洗衣服务。酒店附近有很多不错的餐厅。步行10分钟内有当地超市。
房间还不错，空调系统出风有霉味，不知是谁说的，早餐不错？早餐在同类酒店中算是差的。。。。。。，，。。
Joel酒店的房间又大又干净。位置绝佳，离市中心非常近！早餐不太好。
房间很好，干净，离市中心很近，太棒了！
我知道这个品牌应该像短期公寓，但浴室里除了淋浴间里有一个水泵外，没有肥皂，洗手和简单的浴室使用非常不方便。
没有一次性杯子，而且杯子很大，很难往咖啡机里加水（很难看到容量指示，而且加水时很容易弄得一团糟）。
床头电源插头不足，这在如今大多数设施中也是标配。
我们喜欢这个房间，它很宽敞，但晚上我们感觉很痒，所以带上自己的床单，它们看起来很干净，但不知道为什么，
没什么大不了的，就是有点烦人。
无线网络坏了。电视遥控器也不太好用。
停车费每天15美元。
清洁工作很糟糕，服务也很差。
尽管经理以最礼貌的方式与客人沟通，但当客人指出房间的缺陷时，她还是很生气。他们提供的房间食物的味道非常难闻，尤其是沙发上到处都是新鲜的污渍。她没有指出来，而是明显生气了，这坦率地说让我很不安。我们一家四口最终住进了一间普通的 1 床房，没有补偿差价。我们仍然很享受这段时光，因为夏洛茨维尔及其周边环境非常宜人。我们在房间里有点拥挤，但至少房间很干净。