Air conditioning was perfect! Room was clean and spacious. We had one small issue and it was fixed immediately.
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酒店回复: Thank you so much for the wonderful 10 out of 10 review! We’re thrilled to hear that you enjoyed your stay and that the air conditioning and room met your expectations. We’re also glad our team was able to resolve your issue quickly. We appreciate you choosing to stay with us and hope to welcome you back again soon!
4.0分
其他
Staff was nice and breakfast was good. However, the deadbolt on my room door didn't work and one elevator was out of order.
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酒店回复: Thank you for your feedback. We’re glad you enjoyed our staff and breakfast! Regarding the deadbolt, we have inspected it and found it to be functioning properly, but we understand your concern and take safety seriously. We also apologize for the inconvenience with the elevator being out of order and appreciate your patience. We hope to have the opportunity to provide you with an even better stay in the future.
2.0分
商务出差
Hampton Inn - Moore
The room was clean but smelled of mildew. The mattress needed to be replaced and the bedding and pillows were worn out.
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酒店回复: Thank you for sharing your feedback. While I’m glad to hear the room was clean, I’m truly sorry about the mildew odor, mattress condition, and the quality of the bedding and pillows. This is not the experience we want for our guests, and I appreciate you bringing it to our attention. I will be sharing your comments with our housekeeping and maintenance teams so that immediate improvements can be made. We hope you’ll give us another opportunity to provide you with a more comfortable and enjoyable stay.
1.0分
情侣出游
The staff were nice the room was cleaned but the key fob died and we weren't able to enter our room for an hour waiting for it to be fixed.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found our staff friendly and your room clean, but we sincerely apologize for the inconvenience you experienced with the key fob issue and the delay in regaining access to your room. We’ll be addressing this with our team to help prevent it from happening again.
1.0分
商务出差
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The tv would not work properly. Could only watch 1 station and the volume did not work.
There was ZERO hot water! It literally took 10 minutes for warm water.
Morning receptionist was not helpful i asked for a printed receipt an she told me i couldn't get one an had to go to expeda to getone. I wouldn't recommend this hotel to my worst enemy!
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酒店回复: Thank you for your feedback. We’re truly sorry for the many issues you encountered during your stay, from the TV and hot water to the difficulty in receiving your receipt. This is not the experience we want for our guests, and we’ll be reviewing these concerns with our team to ensure they are addressed promptly. We appreciate you bringing this to our attention.
5.0分
其他
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Stay was excellent, staff was great, and we enjoyed the property. Only complaint was the shower dripped quite a lot and would not shut off, and some of the lights in the halls were flickering.
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酒店回复: Thank you for your 10/10 review! We’re delighted to hear you enjoyed your stay and our staff. We sincerely apologize for the issues with the shower and hallway lights and will address these maintenance concerns promptly. We appreciate your feedback and hope to welcome you back for an even better experience!
5.0分
其他
Everyone on staff is kind and friendly, the rooms are very clean and comfortable, and I always feel safe during my stay.
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酒店回复: Thank you so much for your 10/10 review! We’re delighted to hear that you feel comfortable, safe, and well cared for during your stays with us. Our team truly appreciates your kind words, and we look forward to welcoming you back again soon!
5.0分
其他
I have stayed at this location twice, and each time was quiet, clean, and safe. The staff is very friendly as well.
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酒店回复: Thank you so much for your 10/10 review! We’re thrilled to know you had such a great experience with us, we look forward to welcoming you back again soon!
4.0分
其他
Quick trip.
Everything was great except the carpet in my room was a little sticky. Kinda nasty.
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酒店回复: Thank you for sharing your feedback. I’m glad to hear that most of your stay was great, but I’m sorry about the condition of the carpet in your room. I will have our housekeeping team address this right away to ensure it’s taken care of.
没有热水！
Yes!
Air conditioning was perfect! Room was clean and spacious. We had one small issue and it was fixed immediately.
Staff was nice and breakfast was good. However, the deadbolt on my room door didn't work and one elevator was out of order.
Hampton Inn - Moore
The room was clean but smelled of mildew. The mattress needed to be replaced and the bedding and pillows were worn out.
The staff were nice the room was cleaned but the key fob died and we weren't able to enter our room for an hour waiting for it to be fixed.
The tv would not work properly. Could only watch 1 station and the volume did not work.
There was ZERO hot water! It literally took 10 minutes for warm water.
Morning receptionist was not helpful i asked for a printed receipt an she told me i couldn't get one an had to go to expeda to getone. I wouldn't recommend this hotel to my worst enemy!
Stay was excellent, staff was great, and we enjoyed the property. Only complaint was the shower dripped quite a lot and would not shut off, and some of the lights in the halls were flickering.
Everyone on staff is kind and friendly, the rooms are very clean and comfortable, and I always feel safe during my stay.
I have stayed at this location twice, and each time was quiet, clean, and safe. The staff is very friendly as well.
Quick trip.
Everything was great except the carpet in my room was a little sticky. Kinda nasty.