酒店回复: 尊敬的宾客，非常感谢您对近期入住芒特劳雷尔樱桃山万豪春丘套房酒店的评价和反馈。我很高兴得知您在我们酒店度过了愉快的时光，并认可了我们高标准的清洁和服务！此刻，我正听到华夫饼机发出哔哔声，所以我理解您的不便，并深表歉意。希望您在入住期间能够体验到华夫饼机的美味，看看它究竟有何魅力！我会将您的反馈转达给我们的团队。如果您再次来到芒特劳雷尔樱桃山地区，希望我们有机会再次为您服务！此致，总经理 Rich St. Jean
酒店回复: Thank you so much for your kind feedback. We’re absolutely delighted to hear you enjoyed your stay with us.It’s wonderful to know our friendly team, spacious room, comfortable bed, and cleanliness all made a positive impression. I’ll be sure to share your comments with our staff and they’ll be thrilled to hear this.Vielen Dank für Ihren Besuch, and we hope to welcome you back again soon!Vielen Dank für Ihr freundliches Feedback. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben.Es ist wunderbar zu hören, dass unser freundliches Team, das geräumige Zimmer, das bequeme Bett und die Sauberkeit einen so positiven Eindruck hinterlassen haben. Ich werde Ihre Kommentare selbstverständlich an unsere Mitarbeiter weitergeben – sie werden sich sehr darüber freuen.Vielen Dank für Ihren Besuch, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
2.0分
其他
原文
翻译提供方：Google
我付的是海景房的钱，结果却没享受到我付钱应得的服务！
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酒店回复: Thank you for taking the time to share your feedback. I’m really sorry for the frustration this caused during your stay.I understand how disappointing it is to pay for a specific view and not receive what you were expecting. That’s understandably upsetting, and I apologize for the confusion around this reservation. Our hotel is not located on the ocean, so it appears there may have been an error or misunderstanding in how the room was presented at the time of booking. That’s certainly not the experience we want any guest to have.I’ve shared this feedback with our booking partners to help prevent this from happening again.Thank you again for bringing this to our attention. Your feedback is important, and we truly appreciate you taking the time to let us know about your experience.
The only good was the room size and beds were perfect for our family of five….
We stayed for 5 nights and room service never came. We asked three times at the front desk and once with the cleaning lady. Each time they said they will come but nobody came. Even on our “schedule” for room service were told it wasn’t our schedule (2 days in).
They ran out of toilet paper, breakfast ran out of most items by 8:30 am and even the free ice water and coffee in the lobby ran out by 11 am and was never refilled.
I would not stay here again.
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酒店回复: Dear Guest, Thank you for your feedback regarding your stay with us. Firstly I apologize for your experience and that your room wasn't refreshed during your stay. I have shared this feedback with our Housekeeping Leadership Team to ensure what you experienced is an isolated incident. Sincerely, Rich St. JeanGeneral Manager
5.0分
家庭亲子
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I have never met a more friendly and service oriented staff! Each person we met, greeted us with genuine kindness and an enthusiasm to provide great service. The hotel is updated, fresh, and clean. The pool was lovely and warm. The breakfast had lots to choose from. Thank you for a lovely stay!
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酒店回复: Dear Happy Guest, Thank you so much for the feedback and your review of the SpringHill Suites Mt Laurel Cherry Hill. I am so pleased to hear that you enjoyed your stay with us especially the friendly service our team provided. I will be sure to share this feedback with our entire team as an example of how excellent guest service can make for a memorable and positive stay! Sincerely, Rich St. JeanGeneral Manager
4.0分
其他
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The hotel room was clean for the most part except for a few issues, but management was absolutely wonderful and took care of me. All of my interactions with staff members was good.
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酒店回复: Dear Guest, Thank you for your review and feedback. I am pleased to hear that overall you had a positive stay with us and our management and team went above and beyond to take care of you during your stay. I hope you choose to stay with us again in the future. Sincerely, Rich St. JeanGeneral Manager
5.0分
家庭亲子
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This hotel room was CLEAN and spacious. The breakfast was fantastic and the location made for easy access to places to eat, shopping, highways. Highly recommend
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酒店回复: Dear Guest, Thank you for your review of our recent stay at the SpringHill Suites by Marriott Mt Laurel Cherry Hill. I am pleased to hear that you enjoyed your stay, specifically our cleanliness standards and our complimentary hot breakfast buffet. I will share your feedback with our entire team. If your travels bring you back to the area, I hope we get the opportunity to accommodate you again. Sincerely, Rich St. JeanGeneral Manager
不是特别干净，但总体还不错。
房间一尘不染，床很舒服，员工也很友好。唯一的小缺点是早餐时华夫饼机的哔哔声太大了。看来很多人都想吃华夫饼啊！
在我们入住期间，房间的空调一直难以维持75华氏度的温度。即使在晚上，它也几乎一直开着，过载的压缩机发出的嗡嗡声令人烦躁。
工作人员非常友好，房间很大，床很舒服，一切都很干净。
我付的是海景房的钱，结果却没享受到我付钱应得的服务！
它非常容易使用并且有一种干净的感觉。
The only good was the room size and beds were perfect for our family of five….
We stayed for 5 nights and room service never came. We asked three times at the front desk and once with the cleaning lady. Each time they said they will come but nobody came. Even on our “schedule” for room service were told it wasn’t our schedule (2 days in).
They ran out of toilet paper, breakfast ran out of most items by 8:30 am and even the free ice water and coffee in the lobby ran out by 11 am and was never refilled.
I would not stay here again.
I have never met a more friendly and service oriented staff! Each person we met, greeted us with genuine kindness and an enthusiasm to provide great service. The hotel is updated, fresh, and clean. The pool was lovely and warm. The breakfast had lots to choose from. Thank you for a lovely stay!
The hotel room was clean for the most part except for a few issues, but management was absolutely wonderful and took care of me. All of my interactions with staff members was good.
This hotel room was CLEAN and spacious. The breakfast was fantastic and the location made for easy access to places to eat, shopping, highways. Highly recommend