Hotel was beautiful! Located downtown, it is centrally located to all Amarillo has to offer. Full morning breakfast and evening cocktails were a pleasant surprise!
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酒店回复: Thank you for your kind words! We’re delighted to hear that you appreciated the central location and beauty of the Embassy Suites by Hilton Amarillo Downtown. Our team loves to enhance our guests' stays with delightful offerings such as our full breakfast and evening cocktails. We look forward to welcoming you back on your next visit to Amarillo.
2.0分
其他
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We enjoyed the welcome drinks & snacks. Our room was spacious;however, the mattress was horrible and the noise level of the cars racing from 12 midnight to 4 am prevented any notion of a good night sleep. The trains ran constantly and disturbed our sleep. Perhaps thicker windows, soundproofing. We had to leave before breakfast was available☹️
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酒店回复: Carolyn, thank you for sharing your feedback. It’s great to hear you enjoyed the welcome drinks, snacks, and spacious room. Yet, I'm sorry to know that your sleep was interrupted due to the noise. Your suggestions regarding soundproofing are well received; they are important for us to consider. I’m also sorry you had to leave before breakfast; we understand how important this component is to an enjoyable stay. Our team is taking your insight to heart as we continually strive to improve our guest experience.
4.0分
其他
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Everything was fine except for two things: (1) the lobby and bar areas are nicely appointed, but they seem "dead" due to the lack of music playing in the background, and (2) the ridiculous trouble I had to go through to get my car out of the parking garage across the street. It should be free and open!
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酒店回复: John, we appreciate you taking the time to share your experience. We're glad you were satisfied with most aspects of your stay. Your feedback concerning the ambiance in our communal spaces and the parking facility has been noted and will be reviewed closely by our team. We are consistently looking to improve our services and your insights help us do just that. We'd love the opportunity to provide a more seamless experience for you in the future.
5.0分
其他
Breakfast was great and the time it was available was also good. My only wish was there were more actual forks instead of the plastic forks we ate with.
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酒店回复: Cheryl, thank you for sharing your feedback. We're glad you enjoyed breakfast and found the serving hours convenient. We appreciate your suggestion regarding the utensils and will share it with our team as we work to improve the guest experience.
5.0分
商务出差
A home away from home!
Loved the Omelet bar and could choose what to have in it. Premium food, nice atmosphere, drinks and just relaxing.
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酒店回复: Jonathan, thank you for sharing your thoughts. We're glad you enjoyed our made-to-order omelet bar and had a relaxing experience with our premium food and inviting atmosphere. Your feedback is appreciated and helps us continue to create a welcoming environment. We hope you'll visit us again.
2.0分
其他
Customer service was horrible during the stay. Did not help with many things specially regarding valet parking
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酒店回复: Mayra, thank you for sharing your feedback. We're sorry your experience wasn't as expected and appreciate you bringing these concerns to our attention. Your comments will be reviewed with our team to help us improve.
5.0分
其他
Breakfast was amazing as always! Great staff, very friendly. Will be booking once again very soon.
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酒店回复: Jacob, thank you so much for your kind words! We're thrilled to hear you enjoyed our breakfast and that our team made you feel welcome during your stay at Embassy Suites by Hilton Amarillo Downtown. We look forward to seeing you again soon.
5.0分
家庭亲子
Spotless room, convenient location and professional staff. What else could you want?
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酒店回复: Nicholas, thank you for sharing your feedback. We're glad to hear you found our rooms spotless, location convenient, and team professional. There's always room for improvement, though, so should you have any suggestions for your next visit, please don't hesitate to share. We hope to welcome you back soon.
4.0分
其他
The stay was quite comfortable. I was disappointed that the swimming pool was not opened.
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酒店回复: Shireen, thank you for sharing your feedback. We're glad you found your stay comfortable, though we understand your disappointment about the pool being unavailable. Your comments are important to us and will be shared with our team as we look for ways to enhance your experience. We appreciate your input and hope you'll consider visiting again.
这家酒店地理位置合适，卫生环境非常不错，床品床垫非常舒适，在此入住，是长途旅行后轻松的停顿，得到了很好的休息。
Hotel was beautiful! Located downtown, it is centrally located to all Amarillo has to offer. Full morning breakfast and evening cocktails were a pleasant surprise!
We enjoyed the welcome drinks & snacks. Our room was spacious;however, the mattress was horrible and the noise level of the cars racing from 12 midnight to 4 am prevented any notion of a good night sleep. The trains ran constantly and disturbed our sleep. Perhaps thicker windows, soundproofing. We had to leave before breakfast was available☹️
Everything was fine except for two things: (1) the lobby and bar areas are nicely appointed, but they seem "dead" due to the lack of music playing in the background, and (2) the ridiculous trouble I had to go through to get my car out of the parking garage across the street. It should be free and open!
Breakfast was great and the time it was available was also good. My only wish was there were more actual forks instead of the plastic forks we ate with.
A home away from home!
Loved the Omelet bar and could choose what to have in it. Premium food, nice atmosphere, drinks and just relaxing.
Customer service was horrible during the stay. Did not help with many things specially regarding valet parking
Breakfast was amazing as always! Great staff, very friendly. Will be booking once again very soon.
Spotless room, convenient location and professional staff. What else could you want?
The stay was quite comfortable. I was disappointed that the swimming pool was not opened.