Rude staff. The room wasn't ready and turned me away twice so I went and stayed somewhere else. Don't waste your time going to this place. Horrible business.
1.0分
其他
展开
Room was clean. I didn’t like the broken window wasn’t replaced correctly. The sound on my TV didn’t work for my first three days stay also my Neighbor was really loud, screaming all night pounding on walls and yelling standing on the porch pounding on the rails..
展开
酒店回复: Dear Joe,Thank you for taking the time to share your feedback. We’re very sorry for the issues you experienced with the window, TV, and noise from other guests. Your concerns have been shared with our management team to help improve our property and ensure a better experience for future guests.Kind regards,EvaExecutive Inn by OYO Kilgore North
1.0分
商务出差
Gross
The room had roaches in the bathroom and the room could have been alittle cleaner.
1.0分
其他
Roaches in the room , stains in the blankets , stains on shower towels
展开
酒店回复: Dear Francisco,We sincerely apologize for the issues you experienced at Executive Inn by OYO Kilgore North. Please know that your feedback regarding cleanliness has been shared with our housekeeping and maintenance teams for immediate attention.We regret that your stay did not meet expectations and appreciate you bringing this to our attention.Kind regards,The Executive Inn by OYO Kilgore North Team
1.0分
其他
展开
Disgusting
Not sure how this place got any positive reviews . Driving cross country and decided to stay to get some sleep checked in at 1030pm and left at midnight because of the unsafe unsanitary condition of the room . AC did not work and it was over 90 degrees that day . Bed had no actual sheets just blankets put on top of it and uncomfortable and itchy . Holes in the wall rust and calcium build up everywhere. The last straw was when a cockroach fell on my face when I was lay in bed trying to sleep. Waiting on my refund this place needs to be shut down and or reported to the health department. Stay far away .
展开
酒店回复: Dear Kanny,We are truly sorry for the experience you had during your stay. What you described is unacceptable, and we sincerely apologize for the condition of the room and the discomfort you experienced. Your feedback has been escalated to our management team for immediate investigation and corrective action. Thank you for bringing these serious concerns to our attention.Sincerely,EvaExecutive Inn by OYO Kilgore North
1.0分
情侣出游
展开
Took our money charged us a fee and canceled our reservation, did not refund our money lied about what happened and even is hiding and not willing to give a refund.
Showed up to check in since we were driving on the road the day we booked the room, they allowed us to book after check in time before we left our house, i called and asked if we needed to move it to kust saturday and sunday since i booked it after the check in time and they said no that it be fine just to check in when we got there.
We got into Kilgore and at the motel by 6 am, i tried to check in and they told me that they canceled the reservation and sold out the rooms. I asked if we wouls get a full refund due to the insurance we paid for on the app and they said yes. When i called again since i had not see the one key cash go back into my account and or the money we paid they said that i was beinf charged $119.50 for no call no show.
I had to go to the Motel 6 next to them and pay $80 for a room which is a lot cheaper than this motel but they still had my reservation going on the app so some random person got my room and it was apparently fully paid for and they refused to do a refund when ******* called.
I called their main OYO center and they told me that the property "Agreed to a full refund and i will recieve a call from their agents to refund the $119.50" never received refund or the call.
Do not recomend this motel.
5.0分
其他
展开
Cons were the bathroom sink drained very slow and there was no shampoo, conditioner or soap only one bar of handsoap. I had come prepared with our own restroom supplies so it didn't bother us much.
5.0分
其他
展开
Great customer service at bars and restaurants. Walking distance to shopping *****. Room service took about an hour to bring water and clean towels. Carlos bartender was amazing. Charlene at underground has exceptional customer service care. Prices are great. Would stay again
5.0分
其他
展开
Read the reviews before staying wasn't sure what to expect. I was pleasantly surprised with how clean our room was. Our hotel was pretty quiet. Parking was very close to the door every time. Didn't have to wait long for the elevator. Rooms were pretty good sized. And the A/C and heater worked pretty fast.
5.0分
其他
It was ok for a last minute thing. The price was reasonable.
展开
酒店回复: Dear Guest,Thank you for choosing OYO for your last-minute stay and for sharing your positive feedback. We're delighted to hear that you found the price reasonable and your experience satisfactory. We look forward to welcoming you again in the future.Best regards,Team OYO
Rude staff. The room wasn't ready and turned me away twice so I went and stayed somewhere else. Don't waste your time going to this place. Horrible business.
Room was clean. I didn’t like the broken window wasn’t replaced correctly. The sound on my TV didn’t work for my first three days stay also my Neighbor was really loud, screaming all night pounding on walls and yelling standing on the porch pounding on the rails..
Gross
The room had roaches in the bathroom and the room could have been alittle cleaner.
Roaches in the room , stains in the blankets , stains on shower towels
Disgusting
Not sure how this place got any positive reviews . Driving cross country and decided to stay to get some sleep checked in at 1030pm and left at midnight because of the unsafe unsanitary condition of the room . AC did not work and it was over 90 degrees that day . Bed had no actual sheets just blankets put on top of it and uncomfortable and itchy . Holes in the wall rust and calcium build up everywhere. The last straw was when a cockroach fell on my face when I was lay in bed trying to sleep. Waiting on my refund this place needs to be shut down and or reported to the health department. Stay far away .
Took our money charged us a fee and canceled our reservation, did not refund our money lied about what happened and even is hiding and not willing to give a refund.
Showed up to check in since we were driving on the road the day we booked the room, they allowed us to book after check in time before we left our house, i called and asked if we needed to move it to kust saturday and sunday since i booked it after the check in time and they said no that it be fine just to check in when we got there.
We got into Kilgore and at the motel by 6 am, i tried to check in and they told me that they canceled the reservation and sold out the rooms. I asked if we wouls get a full refund due to the insurance we paid for on the app and they said yes. When i called again since i had not see the one key cash go back into my account and or the money we paid they said that i was beinf charged $119.50 for no call no show.
I had to go to the Motel 6 next to them and pay $80 for a room which is a lot cheaper than this motel but they still had my reservation going on the app so some random person got my room and it was apparently fully paid for and they refused to do a refund when ******* called.
I called their main OYO center and they told me that the property "Agreed to a full refund and i will recieve a call from their agents to refund the $119.50" never received refund or the call.
Do not recomend this motel.
Cons were the bathroom sink drained very slow and there was no shampoo, conditioner or soap only one bar of handsoap. I had come prepared with our own restroom supplies so it didn't bother us much.
Great customer service at bars and restaurants. Walking distance to shopping *****. Room service took about an hour to bring water and clean towels. Carlos bartender was amazing. Charlene at underground has exceptional customer service care. Prices are great. Would stay again
Read the reviews before staying wasn't sure what to expect. I was pleasantly surprised with how clean our room was. Our hotel was pretty quiet. Parking was very close to the door every time. Didn't have to wait long for the elevator. Rooms were pretty good sized. And the A/C and heater worked pretty fast.
It was ok for a last minute thing. The price was reasonable.