酒店回复: Hello,Thank you so much for taking the time to share such a thoughtful review. I am really happy to read that the studio size felt just right for you and that the washing machine made your stay more comfortable. I know how valuable it can be during longer trips, so it is wonderful to hear it made a difference. I am also glad the clothes rack came in handy.It is great to read that our team was able to respond quickly when you needed more laundry pods and that WhatsApp made contacting us easy. Thank you as well for mentioning the housekeeping arrangements. I am pleased the system of leaving rubbish outside the room worked well for you.Our location is something many guests enjoy, so I am delighted you found it convenient for both exploring the city center and enjoying the nearby shops. I will make sure to pass your kind words to the team.You are absolutely right that the lift is on the smaller side, and I appreciate you noting it for future travelers. I am also very happy to read that you found plenty of outlets in the room and that everything, including the washing machine, was clean and ready for use.I hope to welcome you back if you return to Edinburgh :)Take care,Laura & The Eden Locke Team

酒店回复: Hi Andytu,Thank you very much for taking the time to share your feedback with us. We’re really pleased to hear that you found our property to be good value for money and appreciated the cleanliness, quiet atmosphere, and in-room facilities, as well as our partner Mayvn café downstairs.We’re sorry to hear that the room lighting did not meet your expectations. We completely understand how important proper lighting is for comfort. For future reference, we do have very bright lamps available that can be delivered to the room upon request at any time, as our reception team is available 24/7 and always happy to assist.Thank you again for your valuable comments—they help us improve. We hope to have the opportunity to welcome you back and provide an even more comfortable stay next time..Best,Natasha & the Eden Locke Team.

酒店回复: Hi Zifei,Thank you for taking the time to share your feedback. We do genuinely value comments such as yours, as they help us review and refine both our service and our accommodation standards.We have already responded via the survey you completed, and I’m sorry to hear that this was your experience. Your feedback has been shared with both our management and housekeeping teams to ensure closer attention is given to the amenities provided moving forward.That said, I would like to clarify a couple of points for accuracy. According to our records, there was no interaction with a manager during your stay. Additionally, the milk provided in your room was marked with a Best Before date rather than a Use By date and was dated one day prior to your arrival. This means the product was still safe for consumption, though not at its peak quality. This has since been addressed and rectified.Please rest assured that I will continue to communicate this feedback with the team to further improve how we identify, address, and resolve concerns for our guests.Thank you again for bringing this to our attention.Kind regards,Natasha CurrieHead Host – Eden Locke

酒店回复: 您好， 非常感谢您的好评。我很高兴得知您入住愉快，并且我们优越的地理位置让您轻松游览了爱丁堡。也很高兴得知您的公寓大小正合您意。 感谢您提及空调和每周客房清洁服务。您的反馈有助于其他客人了解入住体验。很高兴爱丁堡凉爽的天气让您感到舒适，我们也能够为您提供入住期间所需的一切（例如额外的卫生纸、毛巾等）。此外，我很高兴看到您对我们团队的赞扬，他们听到这些话一定会非常开心。 我们热切期盼您下次再来爱丁堡！ 祝您一切顺利！ 劳拉及伊甸洛克团队 再次感谢您入住我们酒店。希望下次您来爱丁堡时，我们有机会再次接待您。

酒店回复: Hello!Thank you so much for giving us such a lovely feedback about your stay with us at Eden Locke. I'm so happy to see that we were the perfect shelter for the storm! And that you didn't even notice how it was outside during your stay 😄I hope you come visit us again sometime! Best wishes, Dani and the Eden Locke Team

酒店回复: Hello! Thank you so much for taking the time to tell us about your stay at Edinburgh - I'm very happy to read that you had such a nice experience here with us and that you especially enjoyed our central location, as well as our lovely and spacious apartments and Mayvn Cafe's offering :) We look forward to welcoming you back next time you're in Edinburgh! :) Take care, Sara and the Eden Team.

酒店回复: 嗨，Bridgewater， 非常感谢您抽出时间给我们留下反馈。我很抱歉得知您对迎宾礼品的体验不如预期。需要澄清的是，蜂蜜实际上并没有按照传统意义上的保质期过期，标签上的“最佳食用期”更多地是关于最佳新鲜度。我明白您不喜欢这份礼物，我真的很抱歉它没有达到您的期望。不幸的是，这罐蜂蜜属于同一批次，最佳食用期相同，所以我的同事无法为您提供另一份迎宾礼物。 我也很抱歉得知您发现清洁服务低于您的预期。我们提供每周清洁服务，这是 7 天或更长时间入住的标准。对于入住时间少于一周的客人，我们非常乐意应要求提供额外的清洁服务，如果您在入住期间没有明确告知，我们深表歉意。 您的舒适对我们来说非常重要，我们将努力确保未来更好地满足您的期望。感谢您的理解，希望我们能为您下次光临做好准备。 致以最诚挚的问候， Sara 和 Eden Locke 团队

酒店回复: Hi Mithks,Thank you so much for your lovely review. I’m delighted to read that you enjoyed our convenient New Town location, with easy access to dining, shops, and beautiful nearby sights like the Scottish National Gallery. It’s also great to know that getting around was smooth and hassle-free for you. We’re thrilled you had an overall great stay and would love to welcome you back whenever you’re next in Edinburgh!Take care,Laura and the Eden Locke team.

酒店回复: Hello Dazhuangdeeryue,We are very thrilled to hear that you enjoyed your stay was with us here at Eden Locke! I am delighted that you had a good experience during your stay here at our aparthotel and that you found our staff to be good and of service to your needs. Glad to know that you have enjoyed the wide array of amenities we offer in our rooms! I hope you were able to take advantage on all of them as we take pride on providing complete basic needs and necessities during your stay away from home. So nice to see that you have also enjoyed the prime spot that we are in, saving you time and energy on going to see places and doing more of the things that you enjoy during your holiday trip! Please do come and visit us again when you return back to the magical city of Edinburgh! Many thanks, Natasha and the Eden Locke Reception Team.💖