There was a big hole in the wall behind the door. The TV was set on Spanish and the clerk had no way of figuring out how to change it,he had to get another guest to change it. Which took a long time so we could not watch it the first night. Next night the service provider was not connecting which took some time to resolve. After long day we just wanted to relax and watch some TV. There was no counter room at the sink just the sink( very inconvenient). I woke up with several bites on my back not sure what kind but very itchy. When we went to check out no one at the office to get a receipt, door locked and didn't answer the bell at the window no sign no nothing.
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酒店回复: Hi Donna,Thank you for sharing your feedback. We’re very sorry to hear about the issues you encountered, from the TV difficulties to the room condition and discomfort during your stay. This is far from the experience we aim to provide, and your comments have been shared with our team for immediate attention. We also apologize for the inconvenience at checkout.We appreciate you bringing these concerns to us and hope to have the chance to offer you a much better stay in the future.Sincerely,JamesAmerican Inn by OYO Colorado City I-20
1.0分
其他
Mouse in room, shower head missing, fllors dirty. Front desk wouldnt answer phone or service bell
1.0分
家庭亲子
This place is nothing like the pics drove on to big spring. Did not even stay it looked so bad.
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酒店回复: Dear Stephen,Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We understand your concerns about the condition of the property, and we apologize for any discrepancies between the photos and your experience. Your comments are important to us, and we will address them with our team to ensure improvements are made.We hope you’ll consider giving us another chance in the future.Best regards,The American Inn by OYO Colorado City I-20 Team
1.0分
其他
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Although check-in was friendly, the room was smelly, then the second room had no working air conditioning, and third room was dirty. Bed sheet was not washed and stained with some sort of dirt like poop or blood, the toilet was filthy, trash can still had garbage such as shaving blades from pervious guests. There is trash scattered around the property, even in the laundry room there is garbage laying on the floor and the floor was full of dirt. Everything was so dirty, I left a few hours later and didn't stay for a night.
4.0分
商务出差
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The person on duty for check in was very helpful. It’s not the best place in the west but for a cheap place for a tired traveler it served the purpose. Had basic necessities and the beds were actually comfortable. What I say again maybe for the price it was yes.
5.0分
其他
I would stay there again and again cuz it's quiet no problems no drama just very excellent people who work there they leave you alone they don't bother you
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酒店回复: Dear Mary,Thank you for your kind words and for choosing Capital O American Inn Colorado City I-20. We're thrilled to hear you enjoyed the quiet atmosphere and friendly, respectful service from our team. We look forward to welcoming you back again and again!Best regards,Management TeamCapital O American Inn Colorado City I-20
5.0分
其他
Quietness very understanding people no one bothered you it was a wonderful wonderful place to be
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酒店回复: Dear Mary,Thank you for sharing your wonderful experience at Capital O American Inn Colorado City I-20. We're delighted to hear you enjoyed the quiet environment and found our team understanding and respectful. We truly appreciate your kind words and look forward to welcoming you back soon!Best regards,Management TeamCapital O American Inn Colorado City I-20
1.0分
其他
The room wasready everything dirty the suppose to r
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酒店回复: Dear Aurora,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues during your stay at American Inn by OYO Colorado City I-20. Your feedback is being reviewed to improve our services.Warm regards,EvaAmerican Inn by OYO Colorado City I-20
1.0分
其他
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They didn't open the door for me I waited 45 minutes when I opened the room it was the ugliest thing in my life that I've ever seen I ran out without caring about anything be careful with this place
1.0分
其他
Nothing it was a twrrible place to live at when the front desk is touching on me every chance he got.
There was a big hole in the wall behind the door. The TV was set on Spanish and the clerk had no way of figuring out how to change it,he had to get another guest to change it. Which took a long time so we could not watch it the first night. Next night the service provider was not connecting which took some time to resolve. After long day we just wanted to relax and watch some TV. There was no counter room at the sink just the sink( very inconvenient). I woke up with several bites on my back not sure what kind but very itchy. When we went to check out no one at the office to get a receipt, door locked and didn't answer the bell at the window no sign no nothing.
Mouse in room, shower head missing, fllors dirty. Front desk wouldnt answer phone or service bell
This place is nothing like the pics drove on to big spring. Did not even stay it looked so bad.
Although check-in was friendly, the room was smelly, then the second room had no working air conditioning, and third room was dirty. Bed sheet was not washed and stained with some sort of dirt like poop or blood, the toilet was filthy, trash can still had garbage such as shaving blades from pervious guests. There is trash scattered around the property, even in the laundry room there is garbage laying on the floor and the floor was full of dirt. Everything was so dirty, I left a few hours later and didn't stay for a night.
The person on duty for check in was very helpful. It’s not the best place in the west but for a cheap place for a tired traveler it served the purpose. Had basic necessities and the beds were actually comfortable. What I say again maybe for the price it was yes.
I would stay there again and again cuz it's quiet no problems no drama just very excellent people who work there they leave you alone they don't bother you
Quietness very understanding people no one bothered you it was a wonderful wonderful place to be
The room wasready everything dirty the suppose to r
They didn't open the door for me I waited 45 minutes when I opened the room it was the ugliest thing in my life that I've ever seen I ran out without caring about anything be careful with this place
Nothing it was a twrrible place to live at when the front desk is touching on me every chance he got.