酒店回复: Hello Cynthia,Thank you for sharing your feedback with us. We take all guest concerns seriously and will address the issues you experienced to prevent similar situations in the future. Your comments will be forwarded to the relevant teams for review and improvement. We apologize for any inconvenience caused and appreciate your valuable input in helping us enhance our services for all guests.
1.0分
其他
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The bedspread had an nasty stain. It was disgusting. I left and went to another hotel.
Whoever made the bed would not have been able to miss the stain. I have a photo but don’t see anywhere to post it here.
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酒店回复: Hello Katelyn,Thank you for sharing your feedback regarding your stay. We take cleanliness very seriously, and your comments will be shared with our housekeeping team to ensure our standards are upheld. We appreciate you bringing this matter to our attention. If you'd like to discuss your experience further, please feel free to reach out to management directly. We value your input and are committed to providing a better experience in the future.
2.0分
其他
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Breakfast was a joke. Not much in the way of cereal. There were donuts that were stale. The did have a couple of oranges and bananas. The noise: sounded like someone was bouncing a ball upstairs. There was also an electrical noise of some sort that ran all night.
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酒店回复: Hello Sharon,Thank you for sharing your report. We appreciate your comments about the breakfast selection and are always looking to improve our offerings. Noise disturbances can be frustrating, and we take note of your experience regarding the sounds encountered during your stay. Your insights are valuable, and we will forward them to the appropriate departments for review. We hope you consider staying with us again in the future.
2.0分
其他
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Poor experience, poor management/ owners.
Upon arrival, no one was at the front desk. One guest was already waiting when i walked in. Another came in just after me. We rang the call button several times with no response. After about 10-15 minutes, management arrived in the lobby. Thay had left the premises. There had been no staff at all in the building. This was just after 3pm,which is check in time. I was eventually checked in and given my room key. The room was mostly acceptable, but the bathroom was questionable. The tub looked as though someone has been using it as a place to clean paint brushes. Stained and slightly crusted with some kind of residue. The toilet seat was wooden and it was cracked and paint was peeling from it. Will not stay at this location again. I would rather sleep in my truck.
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酒店回复: Hello Jimmie, Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced during check-in and the issues you encountered in your bathroom. Cleanliness and proper service are priorities for us, and we appreciate you bringing these matters to our attention. Your comments will be shared with the appropriate departments to help us improve future guest experiences. We strive for better and hope you might consider revisiting us in the future for a more enjoyable stay.
4.0分
其他
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It was fine
For the most part it was fine. Just needed a place to sleep. There was a couple hairs in the shower oh well they washed away. It could use some killz on the celing in the shower. Some minor updates. Overall it was fine.
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酒店回复: Hello Joni,Thank you for sharing your feedback. We appreciate your observations regarding the shower and updates; your comments help us to improve for future guests. We're glad to hear that your overall stay was satisfactory. If you have any further thoughts or suggestions, feel free to reach out to management directly. Thank you for choosing us for your stay.
1.0分
其他
It started out fine for the most part til the kicked my son in law out for walking in the hallway. The rooms were okay but definitely expected better.
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酒店回复: Hello Stephanie,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that the initial part of your visit was satisfactory; however, we understand that not everything met your expectations. We appreciate your insights regarding the room conditions and will certainly take them into consideration. Your comments about the incident in the hallway are important to us, and we encourage you to reach out to management for further clarification.
5.0分
其他
Arrived later in the evening. Nice room. Polite staff. Clean room. Enjoyed the quiet! Would return
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酒店回复: Hello John,We are delighted to hear that you enjoyed your stay with us, appreciating our clean rooms, polite staff, and quiet ambiance. Knowing you had a pleasant experience encourages us to maintain our high standards. Should your travels bring you back to the area, we would be thrilled to welcome you again.
4.0分
商务出差
Room was clean fridge actually had a working freezer
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酒店回复: Hello Anthony,Thank you for sharing your positive feedback about the cleanliness of the room and the functioning freezer in the fridge. We strive to provide a comfortable stay for our guests and are glad to hear that these aspects met your expectations. Your input is valuable and helps us in our continuous efforts to enhance the guest experience. We hope to welcome you back in the future for another enjoyable visit.
5.0分
商务出差
Great place to stay, customer service was great, rooms were clean.
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酒店回复: Hello Kristi,We're delighted to hear that you enjoyed your stay with us and found our customer service and cleanliness to your satisfaction. Your positive feedback is much appreciated, and we hope to welcome you back in the future.
房间干净，员工很棒。
窗户漏水严重，从天花板漏下来，而且没锁。窗户是用木板固定的，漏水的地方正好在暖气/空调系统上方，很容易引发火灾。浴室很脏，我不得不多要一些卫生纸，因为我们到的时候，卫生纸卷几乎用完了。我以后再也不会住这里了。
The bedspread had an nasty stain. It was disgusting. I left and went to another hotel.
Whoever made the bed would not have been able to miss the stain. I have a photo but don’t see anywhere to post it here.
Breakfast was a joke. Not much in the way of cereal. There were donuts that were stale. The did have a couple of oranges and bananas. The noise: sounded like someone was bouncing a ball upstairs. There was also an electrical noise of some sort that ran all night.
Poor experience, poor management/ owners.
Upon arrival, no one was at the front desk. One guest was already waiting when i walked in. Another came in just after me. We rang the call button several times with no response. After about 10-15 minutes, management arrived in the lobby. Thay had left the premises. There had been no staff at all in the building. This was just after 3pm,which is check in time. I was eventually checked in and given my room key. The room was mostly acceptable, but the bathroom was questionable. The tub looked as though someone has been using it as a place to clean paint brushes. Stained and slightly crusted with some kind of residue. The toilet seat was wooden and it was cracked and paint was peeling from it. Will not stay at this location again. I would rather sleep in my truck.
It was fine
For the most part it was fine. Just needed a place to sleep. There was a couple hairs in the shower oh well they washed away. It could use some killz on the celing in the shower. Some minor updates. Overall it was fine.
It started out fine for the most part til the kicked my son in law out for walking in the hallway. The rooms were okay but definitely expected better.
Arrived later in the evening. Nice room. Polite staff. Clean room. Enjoyed the quiet! Would return
Room was clean fridge actually had a working freezer
Great place to stay, customer service was great, rooms were clean.