酒店回复: Thank you for sharing your feedback. We’re delighted to hear that our team’s warm and attentive service made your stay enjoyable.感谢您的评价，很高兴得知我们的员工以热情、周到的服务让您有了良好的入住体验。We appreciate your stay and look forward to welcoming you again.Warm regards,Juan RinconGeneral ManagerenVision Hotel Boston-Everett
5.0分
其他
员工服务好认真
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酒店回复: Thank you so much for your kind words. I’m really glad to hear that our team made a positive impression — they work hard every day, and feedback like this truly means a lot to us. We appreciate you staying with us and hope to welcome you back again soon.非常感谢您的评价！很高兴听到我们的员工给您留下了认真、贴心的印象。您的肯定对我们整个团队来说非常重要。期待您下次再次光临。Warm regards,Juan R.General Manager, enVision Hotel Boston-Everett
3.0分
其他
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Staff was polite but housekeeping and the front desk called my room well before check out time. If check out time is 11 am then I do not want to be hassled half an hour before it’s time to check out.
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酒店回复: Thank you for sharing this feedback. I’m very sorry you were contacted before the 11 a.m. checkout time. That should not have happened, and I understand how frustrating it is to feel rushed when you’re still within the proper time.I’ve spoken with both the front desk and housekeeping teams to make sure we tighten up our procedures. Guests should have privacy up until checkout, and we’re addressing this right away so it doesn’t happen again.Thank you for bringing this to our attention, and I appreciate you giving us the chance to improve.Warm regards,Juan RinconGeneral ManagerenVision Hotel Boston-Everett
5.0分
其他
Loved the look and feel of the property and our room. I had a very cute view of the city from afar and beautiful sunset.
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酒店回复: Thank you so much for this wonderful feedback. I’m really glad to hear you loved the look and feel of the property, and it’s great that you were able to enjoy that city view and a beautiful sunset — those moments make a stay special. We truly appreciate you choosing us and hope to welcome you back again soon.Warm regards,Juan R.General Manager, enVision Hotel Boston-Everett
1.0分
情侣出游
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DO NOT STAY HERE!!! The room was alright but the entire experience was awful. First off, ******* didn’t ever send a confirmation, but charged me. Got to the hotel and they didn’t have any reservation (never using ******* again!) The staff here was not helpful or pleasant. ******* said booking thru them gives me free parking, not the case, I was charged 20 for the night BUT their parking lot doesn’t hold the amount of cars for how many rooms they have, so I ended up having to park across the street on the street. Told the front desk and they said it is non refundable. On top of all that, there was a party in the room next to ours and you can hear every whisper from the rooms next to yours, outside, etc. DO NOT STAY HERE!
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酒店回复: Thank you for taking the time to share what happened. I’m truly sorry your stay unfolded this way. I want you to know I hear everything you mentioned, and I understand how frustrating that experience must have been.I’m especially sorry about the check-in situation with the third-party reservation. Even when the issue comes from the booking channel, it’s our job to guide you through it, and it’s clear we didn’t meet that expectation. The parking challenges and the noise from the neighboring room only added to that frustration, and I apologize that we did not support you better in the moment.I’ve already addressed your feedback with the front desk team to reinforce how we handle OTA issues, how we communicate about parking when the lot is full, and how we respond to noise concerns so guests feel supported.Thank you for bringing this to our attention. Your experience matters, and we will use your comments to ensure we do better moving forward.Warm regards,Juan RinconGeneral ManagerenVision Hotel Boston-Everett
5.0分
其他
Did not have breakfast but rooms were great, plenty of room and beds comfortable. And water was hot.
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酒店回复: Thank you for sharing this wonderful feedback. I’m really glad to hear your room felt spacious, the beds were comfortable, and the hot water hit the spot — those details matter, and I’m happy they made your stay enjoyable. We appreciate you choosing to stay with us and hope to welcome you back again soon.Warm regards,Juan R.General Manager, enVision Hotel Boston-Everett
4.0分
情侣出游
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The room is kind of small and there was no microwave. We paid $20 a night for parking but there was no open spots either of the 2 nights we stayed so we paid to park in the pep boys lot basically. The staff was nice and room was clean though.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found the room clean and the team friendly. We’re sorry to learn about the parking experience and appreciate you bringing it to our attention. We’ll review this to ensure guests have a smoother parking process moving forward. We hope to have the chance to welcome you again for an even better stay.Best regards,Juan RinconGeneral Manager
3.0分
商务出差
The heating system was very noisy, and I couldn’t sleep when it was on. But when I turned it off, the room got too cold.
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酒店回复: Thank you for sharing your experience with us. I’m sincerely sorry that the room temperature and noise from the heating system disrupted your rest. We understand how essential comfort and a quiet night’s sleep are to a pleasant stay.Our engineering team has been informed to review the system and ensure it operates as intended. We appreciate you bringing this to our attention, as thoughtful feedback like yours helps us continue to refine the guest experience.Warm regards,Juan RinconGeneral ManagerenVision Hotel Boston-Everett
4.0分
朋友出游
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The hotel itself was lovely - cool decor, friendly staff, comfortable beds, nice rooms. But the area / neighborhood it is in is very industrial & the road it is on was very loud from the traffic day / night including emergency vehicles (probably bc it is a main thoroughfare). The prices of hotels in central boston were insanely priced the weekend I went (the weekend before Halloween) so it was the only reasonable option. Expensive for being in an industrial area … but I have to assume the price is MUCH less on a less popular weekend. Probably wouldn’t stay there again if I could find the same priced property in Boston.
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酒店回复: Thank you so much for your kind words. I’m really glad to hear that our team made a positive impression — they work hard every day, and feedback like this truly means a lot to all of us. We appreciate you staying with us and hope to welcome you back again soon.非常感谢您的评价！很高兴听到我们的员工给您留下了认真、贴心的印象。您的肯定对我们整个团队来说非常重要。期待您下次再次光临。
5.0分
其他
Comfortable and quiet room, close to restaurants and Logan Airport. Had an early morning flight so was not able to have the breakfast.
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酒店回复: Thank you for your wonderful feedback. We’re happy to hear you found the room comfortable and quiet, and that our location worked well for your travel plans. We hope to welcome you again soon—perhaps next time you’ll have a chance to enjoy breakfast with us.Best regards,Juan RinconGeneral Manager
员工很热情服务态度很好
员工服务好认真
Staff was polite but housekeeping and the front desk called my room well before check out time. If check out time is 11 am then I do not want to be hassled half an hour before it’s time to check out.
Loved the look and feel of the property and our room. I had a very cute view of the city from afar and beautiful sunset.
DO NOT STAY HERE!!! The room was alright but the entire experience was awful. First off, ******* didn’t ever send a confirmation, but charged me. Got to the hotel and they didn’t have any reservation (never using ******* again!) The staff here was not helpful or pleasant. ******* said booking thru them gives me free parking, not the case, I was charged 20 for the night BUT their parking lot doesn’t hold the amount of cars for how many rooms they have, so I ended up having to park across the street on the street. Told the front desk and they said it is non refundable. On top of all that, there was a party in the room next to ours and you can hear every whisper from the rooms next to yours, outside, etc. DO NOT STAY HERE!
Did not have breakfast but rooms were great, plenty of room and beds comfortable. And water was hot.
The room is kind of small and there was no microwave. We paid $20 a night for parking but there was no open spots either of the 2 nights we stayed so we paid to park in the pep boys lot basically. The staff was nice and room was clean though.
The heating system was very noisy, and I couldn’t sleep when it was on. But when I turned it off, the room got too cold.
The hotel itself was lovely - cool decor, friendly staff, comfortable beds, nice rooms. But the area / neighborhood it is in is very industrial & the road it is on was very loud from the traffic day / night including emergency vehicles (probably bc it is a main thoroughfare). The prices of hotels in central boston were insanely priced the weekend I went (the weekend before Halloween) so it was the only reasonable option. Expensive for being in an industrial area … but I have to assume the price is MUCH less on a less popular weekend. Probably wouldn’t stay there again if I could find the same priced property in Boston.
Comfortable and quiet room, close to restaurants and Logan Airport. Had an early morning flight so was not able to have the breakfast.