酒店回复: Thank you for taking the time to share your recent stay with us and we are very sorry you were unhappy we did not have a hot tub, but I hope the pool was enjoyable. Thank you for choosing Homewood Suites by Hilton and we hope you consider staying with again in the future!
5.0分
其他
Staff was great. Left my hearing aid charger in room. They found it and returned! Very much appreciated
3.0分
情侣出游
展开
To put it briefly …..Some staff members courteous but not customer service oriented. We were two in a room set up for one. First day difficult to get wash cloth Body wash was missing. We did speak to manager about the process we went thru to get some of that Even after our room was cleaned still left room for one had get wash cloth which seemed to be hard to come by.
2.0分
情侣出游
展开
We did not receive cleaning service after day one of our stay. Which left us with no coffee or towels. We had to pick up our own at the front desk.
There were no wash rags on day one and the beds were very hard and pillows were lumpy and awful.
5.0分
其他
The person at the front desk was very nice when checking in. Breakfast was very good. Room was very clean liked the extra blanket in the closet.Rowavery clean
5.0分
其他
展开
The rooms are cjean
I was surprised to still see carpet in parts of the suite. Full kitchen was nice. The beds are comfy especially if you like firm.Lots of pillows. We enjoined our 3 night stay. I had yo add on a night and the clerk initially said there were no available rooms but shd kept loooking, and called as soon as there was a vacancy. We didint even to move to another room. Great stay!
展开
酒店回复: Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay — from the full kitchen and comfortable beds to the helpful service from our front desk team. We’re especially glad our staff was able to extend your stay without you having to move rooms. Your feedback about the carpet is appreciated as well; we’re always looking for ways to improve our suites. We hope to welcome you back for another great stay soon!Warm regards,Maria
5.0分
商务出差
展开
When we were on our way it was raining hard and we called to make sure they wouldn't give up our room. When I got there they told us they gave up our room. The lady at the front (Maria) let me know that the front desk lady that was there when I called walked out during a rush and she just got there. She was kind and apologetic and was able get me and my family into two rooms quickly and they covered one room for us. She was so helpful and kind. The stay was great, the breakfast was delicious and staff was kind.
展开
酒店回复: Thank you so much for sharing your experience! We sincerely apologize for the initial mix-up with your reservation, but we’re very glad to hear that Maria was able to step in and take such great care of you and your family. We’ll be sure to pass along your kind words to her — she’ll be thrilled to know she made a positive difference. It’s wonderful to hear you enjoyed your stay, our breakfast, and the friendly service from our team. We hope to welcome you back soon for another great visit!
5.0分
其他
展开
Good value for the money.
The check in was easy and room was spacious and clean. Parking as you came in was a little awkward. Very clean and quiet. The bed was comfortable. Pillows could be a little harder but that is personal preference.
展开
酒店回复: Thank you so much for your feedback! I’m glad to hear that the check-in process was easy and that you found the room spacious, clean, and comfortable. We appreciate your comments about the parking—I'll look into ways to make it less awkward for future guests. Also, thanks for sharing your pillow preference; we’ll keep that in mind as we continue to improve. We hope to welcome you back soon!
5.0分
家庭亲子
Would recommend it to anyone great price for a place this nice and breakfast was real good
展开
酒店回复: Thank you so much for the recommendation! We’re glad you enjoyed the great value and the breakfast. It means a lot to us to hear you had a positive experience. Hope to welcome you back again soon!
5.0分
其他
Awesome stay
This was a great state for my family made them feel very comfortable. good job
展开
酒店回复: Thank you so much for your kind words! We’re delighted to hear that your family felt comfortable during your stay. It means a lot to us to know we could make your visit a great experience. We hope to welcome you all back soon!
没有热水浴缸
Staff was great. Left my hearing aid charger in room. They found it and returned! Very much appreciated
To put it briefly …..Some staff members courteous but not customer service oriented. We were two in a room set up for one. First day difficult to get wash cloth Body wash was missing. We did speak to manager about the process we went thru to get some of that Even after our room was cleaned still left room for one had get wash cloth which seemed to be hard to come by.
We did not receive cleaning service after day one of our stay. Which left us with no coffee or towels. We had to pick up our own at the front desk.
There were no wash rags on day one and the beds were very hard and pillows were lumpy and awful.
The person at the front desk was very nice when checking in. Breakfast was very good. Room was very clean liked the extra blanket in the closet.Rowavery clean
The rooms are cjean
I was surprised to still see carpet in parts of the suite. Full kitchen was nice. The beds are comfy especially if you like firm.Lots of pillows. We enjoined our 3 night stay. I had yo add on a night and the clerk initially said there were no available rooms but shd kept loooking, and called as soon as there was a vacancy. We didint even to move to another room. Great stay!
When we were on our way it was raining hard and we called to make sure they wouldn't give up our room. When I got there they told us they gave up our room. The lady at the front (Maria) let me know that the front desk lady that was there when I called walked out during a rush and she just got there. She was kind and apologetic and was able get me and my family into two rooms quickly and they covered one room for us. She was so helpful and kind. The stay was great, the breakfast was delicious and staff was kind.
Good value for the money.
The check in was easy and room was spacious and clean. Parking as you came in was a little awkward. Very clean and quiet. The bed was comfortable. Pillows could be a little harder but that is personal preference.
Would recommend it to anyone great price for a place this nice and breakfast was real good
Awesome stay
This was a great state for my family made them feel very comfortable. good job