酒店回复: Thank you for taking the time to share your recent stay with us and we are very sorry you were unhappy we did not have a hot tub, but I hope the pool was enjoyable. Thank you for choosing Homewood Suites by Hilton and we hope you consider staying with again in the future!
5.0分
商务出差
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When we were on our way it was raining hard and we called to make sure they wouldn't give up our room. When I got there they told us they gave up our room. The lady at the front (Maria) let me know that the front desk lady that was there when I called walked out during a rush and she just got there. She was kind and apologetic and was able get me and my family into two rooms quickly and they covered one room for us. She was so helpful and kind. The stay was great, the breakfast was delicious and staff was kind.
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酒店回复: Thank you so much for sharing your experience! We sincerely apologize for the initial mix-up with your reservation, but we’re very glad to hear that Maria was able to step in and take such great care of you and your family. We’ll be sure to pass along your kind words to her — she’ll be thrilled to know she made a positive difference. It’s wonderful to hear you enjoyed your stay, our breakfast, and the friendly service from our team. We hope to welcome you back soon for another great visit!
5.0分
其他
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Good value for the money.
The check in was easy and room was spacious and clean. Parking as you came in was a little awkward. Very clean and quiet. The bed was comfortable. Pillows could be a little harder but that is personal preference.
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酒店回复: Thank you so much for your feedback! I’m glad to hear that the check-in process was easy and that you found the room spacious, clean, and comfortable. We appreciate your comments about the parking—I'll look into ways to make it less awkward for future guests. Also, thanks for sharing your pillow preference; we’ll keep that in mind as we continue to improve. We hope to welcome you back soon!
5.0分
家庭亲子
Would recommend it to anyone great price for a place this nice and breakfast was real good
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酒店回复: Thank you so much for the recommendation! We’re glad you enjoyed the great value and the breakfast. It means a lot to us to hear you had a positive experience. Hope to welcome you back again soon!
5.0分
其他
Awesome stay
This was a great state for my family made them feel very comfortable. good job
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that your family felt comfortable during your stay. It means a lot to us to know we could make your visit a great experience. We hope to welcome you all back soon!
5.0分
家庭亲子
We had a great experience! Huge clean room, great continental breakfast, comfortable beds. We will absolutely stay here again!
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酒店回复: Thank you so much for your wonderful feedback! We're thrilled to hear you had such a great stay with us. It was truly a pleasure to host you, and we're delighted that everything met your expectations. Your kind words mean the world to our team, and we hope to welcome you back again soon for another memorable experience!
5.0分
其他
Amanda at the front desk was amazing! Breakfast was good and rooms were huge.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that Amanda made a great impression and that you enjoyed the breakfast and spacious rooms. We’ll be sure to pass along your compliments to Amanda and the team. Hope to see you again soon!
2.0分
其他
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Not sure I would stay there again!
They changed our original booking, then they didn’t correctly put our room for the stay originally booked. The breakfast was not kept up with at all. Had to ask for stuff and no one around to fill the food, plates or drinks.
5.0分
家庭亲子
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Great place to stay. Right off the freeway. Dining options are pretty good. Loved the huge room and offering of water and coffee in the reception area is a nice touch.
4.0分
家庭亲子
Staff were welcoming and friendly. Breakfast was awesome.
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酒店回复: We appreciate your feedback! It’s wonderful to hear that our team made you feel welcome and that you enjoyed the breakfast. We look forward to your next stay with us.
没有热水浴缸
When we were on our way it was raining hard and we called to make sure they wouldn't give up our room. When I got there they told us they gave up our room. The lady at the front (Maria) let me know that the front desk lady that was there when I called walked out during a rush and she just got there. She was kind and apologetic and was able get me and my family into two rooms quickly and they covered one room for us. She was so helpful and kind. The stay was great, the breakfast was delicious and staff was kind.
Good value for the money.
The check in was easy and room was spacious and clean. Parking as you came in was a little awkward. Very clean and quiet. The bed was comfortable. Pillows could be a little harder but that is personal preference.
Would recommend it to anyone great price for a place this nice and breakfast was real good
Awesome stay
This was a great state for my family made them feel very comfortable. good job
We had a great experience! Huge clean room, great continental breakfast, comfortable beds. We will absolutely stay here again!
Amanda at the front desk was amazing! Breakfast was good and rooms were huge.
Not sure I would stay there again!
They changed our original booking, then they didn’t correctly put our room for the stay originally booked. The breakfast was not kept up with at all. Had to ask for stuff and no one around to fill the food, plates or drinks.
Great place to stay. Right off the freeway. Dining options are pretty good. Loved the huge room and offering of water and coffee in the reception area is a nice touch.
Staff were welcoming and friendly. Breakfast was awesome.