酒店回复: I am the manager working for town house motel.the owner treat me well all the time .they all ways treat the customer nicely . in this case it is all about the different rates that i put on paper. they were just making sure about it. we checked the room after they left we could not find any bedbugs even though we call the pest control company and treated that room.sorry for any inconvenience.
酒店回复: We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!
酒店回复: we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again.
4.0分
其他
原文
翻译提供方：Google
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这栋联排别墅与预期完全不同。事实上，我喜欢这里的体验。我在一个绝望的时刻来到了这里，他们为我的孩子提供了新洗的衣服和玩具，甚至还有一些食物。经营这个地方的人是真正善良、有爱心的人，他们真正关心他们的租户的短期或长期天气。我觉得我就像在家一样，这是一个奇怪的原因。可能是因为我没有因为我的情况而感到被评判，而且水很暖和，在因 var 故障而处于寒冷之后，加热器工作得很好。我将永远感激在那里工作的人
1.0分
其他
原文
翻译提供方：Google
他们不遵守网站上的价格。我不知道你们为什么要以商业形式合作
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酒店回复: we charge as per the rates given by ******* reservation rates, however if any would like to know the specific caseplease.
1.0分
其他
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Disgusting
The experience was so bad we didn’t stay we checked out. This owners were absolutely rude discriminating against me and my wife that are lesbians as soon as we got there the hotel room needs a health department or something. The Jacuzzi tub had black stuff coming out of the Jets beds, had blood stains and brown stains on pillows Ants. The AC did not work try to talk to the staff and they just yell at you so we didn’t even stay the worst experience ever.ceilings mold
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酒店回复: Thanks for staying with us. There were two person so we ask , do you need two beds or one king size as we have two beds with jetted tub, so we offered them in good faith and in the same price. The ac is control bythermostat . the jetted tub is used by all customer. we will try to clean very often but not reported any problem by them.After they checked in they never reported any problem to us , once they came for ice , we showed them ice machine. we do not understand where we have discriminated them. Any way sorry for the trouble and in convinience.
1.0分
其他
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This is the worst place I’ve ever attempted to get a room. I’m not from the area, our plans changed last minute and I took a chance. I booked through Orbitz. When I arrived, the night staff told me they had no reservation for me and they would start a new reservation and bill my card. I already paid through the app. I was not okay with this. It’s a SKETCHY area… a man came out of the bush and asked if we wanted to ‘buy anything’ at midnight while I was standing outside dealing with the night staff trying to bill me twice. I started to record the interaction. He remained adamant he needed to charge me again until I made it even more obvious I was recording as he said this. When he finally noticed the camera, everything changed. Suddenly he had my room and was begging me to stay. Absolutely not. This place is absolutely trash and after that? No thanks. I got an Uber to this location and he knew that. I’m a small woman. He must’ve thought he could take advantage of me because the area is arguably dangerous at that time of night and 99% of the time, there are no Ubers. You’re forced to walk somewhere else. Well I grew up in worse… told the guy in the bushes I wasn’t interested and booked a new room somewhere else.
3.0分
其他
CHEAP
Double queen room had very comfy mattress. Though linens were gross. Staff was good despite limited towels for 2 adults. Over all, pay cheap, get cheap.
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酒店回复: Thanks for staying with us.we will change new sheets . House keeper might have put old sheets by mistake.we will make sure , it wan't happen again. sorry
4.0分
其他
Shower experience
Some previous resident had reversed the hot and cold shower handles. Cold water shower faucet leaked badly
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酒店回复: sorry for the trouble. we will try to fix the leak immediately.Thank you for staying with us.
1.0分
情侣出游
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I would not recommend staying here. The room did not appear to have been cleaned properly, if at all. The bed sheets and towels were dirty. In addition, there wasn’t a security lock in the door.
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酒店回复: We are truly sorry that you stay wasn't as pleasant as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasant more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!! you told us that sheets were dirty and we offered you to give new towels and sheets and also give the refund because you did not stay here .
业主粗鲁无礼，控制欲极强。他们对经理的态度让我非常恶心。退房那天，我发现了活臭虫，我向办公室报告，他们只退还了我住两晚近 200 美元中的 40 美元。更糟糕的是，他们指责我放了臭虫！！！
我非常愤怒。
这家汽车旅馆很干净，虽然很破旧。装潢很不吸引人。停车场和人行道上随时都有人，不过当地人告诉我，这里还是比其他地方好。
业主/经理非常友好、乐于助人且通情达理。他正在努力改善酒店，但床很舒服，房间很干净，电视/电影频道的选择也很棒。
这栋联排别墅与预期完全不同。事实上，我喜欢这里的体验。我在一个绝望的时刻来到了这里，他们为我的孩子提供了新洗的衣服和玩具，甚至还有一些食物。经营这个地方的人是真正善良、有爱心的人，他们真正关心他们的租户的短期或长期天气。我觉得我就像在家一样，这是一个奇怪的原因。可能是因为我没有因为我的情况而感到被评判，而且水很暖和，在因 var 故障而处于寒冷之后，加热器工作得很好。我将永远感激在那里工作的人
他们不遵守网站上的价格。我不知道你们为什么要以商业形式合作
Disgusting
The experience was so bad we didn’t stay we checked out. This owners were absolutely rude discriminating against me and my wife that are lesbians as soon as we got there the hotel room needs a health department or something. The Jacuzzi tub had black stuff coming out of the Jets beds, had blood stains and brown stains on pillows Ants. The AC did not work try to talk to the staff and they just yell at you so we didn’t even stay the worst experience ever.ceilings mold
This is the worst place I’ve ever attempted to get a room. I’m not from the area, our plans changed last minute and I took a chance. I booked through Orbitz. When I arrived, the night staff told me they had no reservation for me and they would start a new reservation and bill my card. I already paid through the app. I was not okay with this. It’s a SKETCHY area… a man came out of the bush and asked if we wanted to ‘buy anything’ at midnight while I was standing outside dealing with the night staff trying to bill me twice. I started to record the interaction. He remained adamant he needed to charge me again until I made it even more obvious I was recording as he said this. When he finally noticed the camera, everything changed. Suddenly he had my room and was begging me to stay. Absolutely not. This place is absolutely trash and after that? No thanks. I got an Uber to this location and he knew that. I’m a small woman. He must’ve thought he could take advantage of me because the area is arguably dangerous at that time of night and 99% of the time, there are no Ubers. You’re forced to walk somewhere else. Well I grew up in worse… told the guy in the bushes I wasn’t interested and booked a new room somewhere else.
CHEAP
Double queen room had very comfy mattress. Though linens were gross. Staff was good despite limited towels for 2 adults. Over all, pay cheap, get cheap.
Shower experience
Some previous resident had reversed the hot and cold shower handles. Cold water shower faucet leaked badly
I would not recommend staying here. The room did not appear to have been cleaned properly, if at all. The bed sheets and towels were dirty. In addition, there wasn’t a security lock in the door.