酒店回复: Pierre, Merci d'avoir pris le temps de partager votre avis. Je n'étais pas au courant de votre éventuel problème lors de votre séjour chez nous. Je regrette que votre séjour ne se soit pas déroulé comme prévu. J'espère que vous reviendrez séjourner chez nous lors de votre prochain séjour dans la région afin que nous puissions vous offrir une meilleure expérience.
5.0分
情侣出游
原文
翻译提供方：Google
服务周到。
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酒店回复: Thank you so much for taking the time to share your feedback. We’re thrilled to know you enjoyed your stay with us at the Fairfield Inn & Suites Florence I-20. It truly means a lot to our team when guests take the time to share such positive feedback. We’ll be sure to celebrate this with our staff—they love knowing their efforts make a difference.We appreciate you choosing to stay with us and hope we’ll have the pleasure of welcoming you back the next time your travels bring you through Florence!
4.0分
家庭亲子
原文
翻译提供方：Google
很棒的经历！我们睡得很好。
5.0分
家庭亲子
原文
翻译提供方：Google
干净又漂亮
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酒店回复: Woori, thank you for taking to time to share your feedback. We are glad to see that you enjoyed your stay with us here at Fairfield. We look forward to serving you again in when your travels bring you back to the area.
5.0分
其他
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Check-in was fast and streamlined. Staff was very nice and helpful. The room was clean and comfortable. The shower had good water pressure and was hot. I wouldn’t hesitate about staying there again.
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酒店回复: Thank you for taking the time to share your experience. We’re happy to hear that check-in was fast and seamless, our team was helpful and welcoming, and that you found your room clean and comfortable. It’s also great to know you enjoyed the hot shower and strong water pressure. We truly appreciate your kind words and look forward to welcoming you back on your next visit.
5.0分
商务出差
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Stay was overall great. Check-in and check-out was quick and easy. Room was clean and bed was comfortable. Breakfast was lacking, no fruits or yogurts, but besides met the standard.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear your stay was overall great, with a quick and easy check-in and check-out, a clean room, and a comfortable bed. We appreciate your comments regarding breakfast and apologize that fruit and yogurt were not available during your visit, as these items are typically well stocked. We will certainly look into this to ensure a more consistent breakfast experience moving forward. We hope to welcome you back again soon.
4.0分
其他
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Great location very quiet only 2 complaints the heater did not work real well and had to put towels over the door because light coming through crack of door. But would definitely recommend and stay again.
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酒店回复: Thank you for sharing your feedback and for recommending our hotel. We’re glad you enjoyed the quiet location and would stay with us again. We appreciate you bringing the heater performance and light coming through the door to our attention, as this helps us identify areas that need attention. Your comments have been shared with our maintenance team for review. We truly value your feedback and look forward to welcoming you back for an even more comfortable stay in the future.
4.0分
家庭亲子
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Rooms were clean and overall hotel was neat and clean as well.Staff at check in and check out were friendly. Not a fan of breakfast sausage that was served but other breakfast items were good.
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酒店回复: Thank you for taking the time to share your experience. We’re happy to hear that you found the rooms and overall hotel clean, and that our team was friendly during check-in and check-out. We also appreciate your feedback regarding breakfast and will be sure to share your comments with our team as we continue to evaluate guest preferences. We hope to welcome you back again in the future.
早餐选择很多，我很喜欢。员工友好又乐于助人，房间也很不错。
酒店不算比较大，地理位置还行，有简单早餐还可以，房间设施一般但卫生还是蛮干净的，可以选择
幸运的是，唯一一家不接受动物的酒店
不幸的是床上用品的状况很糟糕而且很脏！
服务周到。
很棒的经历！我们睡得很好。
干净又漂亮
Check-in was fast and streamlined. Staff was very nice and helpful. The room was clean and comfortable. The shower had good water pressure and was hot. I wouldn’t hesitate about staying there again.
Stay was overall great. Check-in and check-out was quick and easy. Room was clean and bed was comfortable. Breakfast was lacking, no fruits or yogurts, but besides met the standard.
Great location very quiet only 2 complaints the heater did not work real well and had to put towels over the door because light coming through crack of door. But would definitely recommend and stay again.
Rooms were clean and overall hotel was neat and clean as well.Staff at check in and check out were friendly. Not a fan of breakfast sausage that was served but other breakfast items were good.