酒店回复: Hello Zackary, we are very sorry to hear that your stay was not up to your expectations. We appreciate your feedback as we have had Maintenace look into the bathroom so that no other guest has to experience these problems! We appreciate your loyalty with us as we look forward to seeing you again during your next stay in Holland!
酒店回复: Good afternoon anonymous, we have very disappointed that your stay did not meet up to your expectations. We do have microwaves available for guest use in our market area. Otherwise, these are available to be sent to guest rooms upon request. As far as the bedding, we will take this complaint to housekeeping as we will have the director of housekeeping look further into this. We thank you for choosing Tulyp Tapestry by Hilton.
酒店回复: Thank you for sharing your feedback. I sincerely apologize for the issues you encountered during your stay. We take cleanliness and maintenance very seriously, and I am truly sorry that the bedding and shower handle did not meet the standards you deserve. Your experience is not typical, and we are addressing these concerns with our housekeeping and maintenance teams to ensure these issues are corrected immediately.I understand your frustration regarding the inability to offer a discount at checkout, and I apologize for any inconvenience this caused. While we do have certain restrictions with third-party bookings like *******, please know that we genuinely value your feedback and your satisfaction.Once again, thank you for bringing this to our attention. We hope to welcome you back for a much improved experience.
酒店回复: Hello Trisha! I am so happy to hear that your stay was met up to your expectations! Our property is located right on 7th street as all of the great shops and eats are located on 8th street - just one street down within walking distance! We appreciate your loyalty with us as we hope to see you again during your next visit into Holland!
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情侣出游
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从接待处到酒吧，服务都很棒，酒吧里的食物和鸡尾酒都很棒。
房间和浴室一尘不染，淋浴很棒，床也很舒服——强烈推荐
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酒店回复: Hello Melanie, we are so happy to hear that you have enjoyed your stay with us! Our top priorities are always our customer service and cleanliness to enhance guest experience to be as perfect as possible. We deeply thank you for your loyalty with us and hope to see you again very soon!
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其他
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酒店房间不错，但和城市公寓酒店时一样。我觉得房间应该更新一下。大堂和酒吧区装饰得很漂亮。
5.0分
其他
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位置很棒。很喜欢我们房间双人床的布局。
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酒店回复: We’re so glad to hear that you enjoyed the layout of the double beds in your room! Being located in the heart of Holland, we’re delighted that we could offer you a comfortable and convenient stay, just a short walk from downtown Holland.
酒店回复: We deeply apologize that you were not satisfied with your stay. We have since had our maintenance man look into the hot water and have fixed the problem so that this experience does not happen to any of our guests again! As far as the broken glass in the shower, we have taken this situation VERY seriously and have had this resolved immediately. We can simply not apologize enough for the inconvenience. We have looked into refunded your card multiple times but unfortunately there is no possible way for our systems to do so if you do book through a third party. I would highly suggest booking directly with us if you are interested in staying with Tulyp again. As far as the issue with the water pressure, unfortunately that is something we cannot fix due to the fact that all of our rooms are eco-friendly certified so there is a specific pressure that comes from the faucets that cannot be changed. We are remodeling ALL of our rooms this January so that is something we are looking to change.
我住得很愉快，员工们都非常友善！
酒店很棒！大约 8:30 办理入住手续，等了 10 分钟前台工作人员才接待了一些想从前台旁边的星巴克喝饮料的人。如果星巴克开门，可能需要两个人。房间很酷很独特，但浴室风扇坏了，淋浴喷头坏了，对于这么贵的房间来说，这真是太糟糕了。不过总体来说还不错！
位置不错，其他方面还可以
住在这里的原因就是位置。步行即可到达市中心的所有商店和市场。但作为一家酒店，它只是还可以。没有微波炉，没有游泳池，房间只能加热到 73 度（上面说是 75 度，但只能加热到 73 度）。枕头压平了，毯子/床单组合总是缠在一起。最糟糕的是浴室的滑动门声音太大，吱吱作响，会吵醒你。你还可以听到其他人的浴室门和他们的走动声。这不是我的首选酒店，但位置不错。
床上用品上有洞，就像被老鼠咬过好几处一样。淋浴温度手柄从我手中掉下来，无法调节水量。不得不把旋钮拉下来再推回去好几次才能让它工作。
经理同意床上用品不应该出现在房间里。她道了歉，并询问在退房时她能做些什么。她说她不能给我打折，因为我是通过*******预订的。
总统套房不值这个价钱
我们预订了总统套房作为婚礼住宿。从网上的图片来看，套房很宽敞，适合准备，还有一个阳台，我们认为那里很适合拍照。到达后，我们震惊于房间的糟糕状况。每面墙上都有磨损，浴室墙上有洞，每块踢脚板看起来都像是地毯被撕破了一样，等等。最糟糕的是，它比我住过的任何汽车旅馆房间都更不舒适。地板感觉就像户外地毯，卧室里有瓷砖，脱鞋很不愉快。房间里确实有空间，但除此之外，没有什么值得花额外的升级费。
话虽如此，我还是要表扬工作人员，因为他们听取了我们的担忧。我们被告知，他们知道一些以前顾客的投诉，并与我们合作。总而言之，我想我不会再住在这里了，因为对于我们期待的婚礼住宿来说，这真是太令人失望了。
我们真的很享受在 Tulyp 酒店的住宿，强烈推荐给那些想住在荷兰市中心一个可以步行到任何地方的好地方的人！
从接待处到酒吧，服务都很棒，酒吧里的食物和鸡尾酒都很棒。
房间和浴室一尘不染，淋浴很棒，床也很舒服——强烈推荐
酒店房间不错，但和城市公寓酒店时一样。我觉得房间应该更新一下。大堂和酒吧区装饰得很漂亮。
位置很棒。很喜欢我们房间双人床的布局。
第三个房间刚刚好！
我们入住时，电梯里有股酸味。然后所有水龙头都没有热水（我们在淋浴前检查了一下）。在第二个房间，我们发现淋浴间有碎玻璃（显然不行）。
我们没有发现其他问题，比如碎玻璃或热水（或者不干净也没关系），但淋浴水压刚好让我和妻子满意。我们向前台投诉时，她说她对价格无能为力（我们订的不是豪华房），因为涉及第三方。我们以后会直接和酒店谈。