酒店回复: Hello Linda, Thank you for your positive feedback about Kasa Gold Coast Inn Traverse City! We're glad to hear you enjoyed the quiet area and the convenience of our amenities, such as the small refrigerators and microwaves in each room. We truly appreciate your recommendation regarding the addition of creamers and vending machines. Your insights are valuable to us. Best regards, Team Kasa

酒店回复: Hi Amanda, Thank you for sharing your feedback. We're so glad to hear that you enjoyed your stay, found the space clean, and had a positive experience with our communication. We appreciate you pointing out the limited room supplies. We understand how important it is to have enough essentials on hand, and we’re sorry that this impacted your stay. Your comments have been shared with our team so we can better anticipate guest needs moving forward. We’re grateful for the opportunity to host you and would love to welcome you back for an even more comfortable stay in the future. Sincerely, Team Kasa

酒店回复: Hi Ronald, Thank you for reaching out and sharing your concerns. We’re sorry that you were unable to complete the pre-arrival requirements, which impacted your access to the property. A refund was initiated during the first week of July. Any delay in seeing the credit reflected may have been due to processing times, particularly around the holiday weekend. Refunds typically take 5–7 business days to appear, depending on your financial institution. If you have any questions or would like to discuss this further, please feel free to reach out to us. Sincerely, Team Kasa

酒店回复: Hello Debra, Thank you for choosing us at Kasa Gold Coast Inn Traverse City! We're happy to hear that you enjoyed our unique approach to service and found the communication via text to be effective. It's great to know that your heating issue was resolved quickly and that you appreciated the beautiful lake view and comfortable common areas. We look forward to welcoming you back for another memorable stay! Best regards, Team Kasa

酒店回复: Hi Devin, Thank you for your wonderful feedback! We are happy to hear that you enjoyed the location at Kasa Gold Coast Inn Traverse City and appreciated the bay view. It’s great to know that you found the room clean and the check-in and check-out process seamless. We're also delighted that your puppy felt welcome! We truly appreciate your recommendation and look forward to hosting you again. Best regards, Team Kasa

酒店回复: Hi Jaroslaw, Thank you for choosing us at Kasa Gold Coast Inn Traverse City! We're happy to hear you had such a wonderful stay and found our property management responsive. Your kind words motivate us, and we look forward to welcoming you back in the future! Best regards, Team Kasa

酒店回复: Hello, your feedback is invaluable to us! We’re happy to hear that your stay at Kasa Gold Coast Inn, Traverse City, was amazing. The virtual front desk and the clean common areas are designed to enhance your experience, providing a relaxing atmosphere free from disturbances. It's wonderful to know that the extra room protector and overall cleanliness exceeded your expectations. We strive to offer great value, and it’s delightful to hear that you found your stay to be worth it! Best regards, Team Kasa

酒店回复: Hi Jim, Thank you for sharing your experience. We understand that this style of stay may not be for everyone, and we appreciate you giving it a try. Our goal is to provide a seamless and comfortable stay, and we regret that some aspects of the process felt unexpected. We’re glad to hear that the cleanliness and modern design met your expectations and that our team was able to address the odor concern promptly. While we do not offer daily housekeeping, we do provide housekeeping services upon request for a fee. We understand that this setup may not work for everyone, and we appreciate your perspective. Your feedback is valuable, and we welcome the opportunity to improve the experience for future guests. If there’s anything else we can do, please don’t hesitate to reach out. Sincerely, Team Kasa

酒店回复: Hello Eric, it's wonderful to hear about your good stay at Kasa Gold Coast Inn, Traverse City! The winter rates are indeed a great perk, and it's fantastic that you enjoyed the quiet atmosphere of our small facility. Cleanliness and modern amenities are priorities for us, so it's great to know you liked the updated rooms. The online check-in feature is designed for convenience, and we're glad it worked well for you! We can't wait to welcome you back! Best regards, Team Kasa

酒店回复: Hi Candy, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to address your concerns. We apologize for the issue with the washcloths. We understand how important it is to have the right amenities for a comfortable stay, and we will be sure to remind our housekeeping team to provide enough for each guest. Regarding the location, we’d like to clarify that while our property isn’t directly on the bayside, we are still very close to the bay, and many of our units offer beautiful views of it. We understand the importance of location, and we strive to provide a convenient and scenic setting for our guests. Thanks again for your feedback. We truly appreciate your input and hope to have the chance to provide a better experience in the future. Sincerely, Team Kasa