酒店回复: Dear Saisai1218,Thank you so much for your wonderful review! We’re delighted to hear that you had such a fantastic stay and enjoyed our clean, comfortable rooms, friendly staff, and delicious breakfast. It’s also great to know that our convenient location made your visit even more enjoyable.Your kind words mean a lot to our team, and we truly appreciate your recommendation. We look forward to welcoming you back soon for another memorable stay!Warm regards,Guest Service Team
5.0分
行政套房
商务出差
房间大 格局好
客厅配置齐全
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酒店回复: Dear Dahai Dahai,Thank you for your kind review. We are glad to hear that you enjoyed your stay with us. It is great to know that the living room met your expectations. We look forward to welcoming you back again soon!Kind regards,Guest Service Team
5.0分
行政两卧室套房
商务出差
房间很大，住起来很舒服，前台人员服务热情，有求必应，强烈推荐。
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酒店回复: Dear Paipaichen,Thank you for choosing Somerset City Centre Atyrau!Our team glad that you liked you recent stay with us. Looking forward to welcoming you back at our hotelBest Regards,Guest Service team
酒店回复: Dear guest,Our team sincerely apologize for the inconvenience you experienced. This is not our standards and level of service we aim to provide. We are currently investigating the issue and will take appropriate measures to ensure that such incidents do not occur in the future. We hope you will give us the opportunity to provide you with a higher level of service during your next visit.Best Regards,Guest Service team
5.0分
行政两卧室套房
商务出差
房间非常好，第二次住了，有洗衣机厨房，此行最爱的酒店
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酒店回复: Reply from the property:Dear guest,Thank you so much for sharing with us your kind feedback! We are delighted to hear that you enjoyed your stay with us. For us it's a huge motivate to hear that out apart hotel is your favorite place in the city. We look forward to welcoming you back for you next visit.Best Regards,Guest Service team
5.0分
行政套房
商务出差
位于中心地带，却跟安静！
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酒店回复: Dear Guest,Thank you for choosing Somerset City Centre Atyrau!We truly appreciate for your feedback. We hope to see you again at our hotel!Kind Regards,Guest Service Team
酒店回复: Dear guest,Thank you for sharing with us your kind feedback! We’re glad you enjoyed the spacious room and its amenities. These reviews serve as a great motivation for our team. We look forward to welcoming you again.Best regards,Guest Service team
5.0分
豪华套房
商务出差
卫生：还行
环境：还行
房间很大
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酒店回复: Dear guest,Thank you for your feedback! We’re glad you liked the spacious room and will keep working to improve our cleanliness and environment.Best regards,Guest service team
5.0分
行政一室房
商务出差
位置不错，酒店很新，设施齐全，早餐一般。
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酒店回复: Dear ciniaz,Warm greetings from Somerset City Centre Atyrau!Thank You for Your feedback! We're glad You enjoyed the location and the hotel's facilities. We appreciate your feedback on the breakfast and will do our best on improving it. Looking forward to greeting You Again at Somerset City Centre Atyrau!Best Regards,Guest Service Team
这次入住体验非常棒！房间干净舒适，布置温馨雅致。前台和服务人员都非常热情，每次见面都会微笑问候。早餐种类丰富，味道也很好。酒店地理位置很方便，周边餐饮和景点都很近。下次还会选择这里，也非常推荐给来这边旅游或出差的朋友！
房间大 格局好
客厅配置齐全
房间很大，住起来很舒服，前台人员服务热情，有求必应，强烈推荐。
服务不好，非常不好，网上已经提前预定了房间并且缴费，前台以查不到信息为由，硬扣护照，强制又再次缴费，入住体验感相当差
房间非常好，第二次住了，有洗衣机厨房，此行最爱的酒店
位于中心地带，却跟安静！
一家舒适的公寓式酒店，床和枕头都非常舒服。设施齐全，甚至还有洗衣机。
满意，宽敞的房间，有厨房、会客厅
卫生：还行
环境：还行
房间很大
位置不错，酒店很新，设施齐全，早餐一般。