酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Chestertown. We're glad to hear you had a good night's sleep, especially during the busy Labor Day weekend. We acknowledge your comments regarding the need for updates and improvements to address the musty smell and cleanliness. Your feedback is valuable, and we'll use it to consider necessary upgrades. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Chestertown. I’m very sorry to read about your experience that you encountered with our staff and the condition of our hotel. We always aim to provide a welcoming and clean environment for all our guests, and it’s clear we didn't meet your expectations. In response to your feedback, I am notifying the hotel is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn & Suites Chestertown. We are delighted to hear that you appreciate the hard work of our cleaning staff and the excellent service they provide. We also acknowledge your comment regarding the furniture.We continuously assess and plan for upgrades to enhance our guest experience. Thank you for choosing Red Roof. We look forward to welcoming you back soon.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
原文
翻译提供方：Google
坏的
2.0分
其他
Pillows were terrible, exhaust fan in bathroom was missing, towel rack in bathroom hanging off the wall and no toothbrush available.
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酒店回复: Dear Valued Guest,Thank you for sharing your comments about your recent stay at the Red Roof Inn & Suites Chestertown. We're sorry to hear about the issues you experienced during your stay. The poor quality of the pillows, the missing exhaust fan, the damaged towel rack, and the absence of a toothbrush are all unacceptable. We strive to provide a comfortable and well-equipped experience for every guest. Your feedback is valuable and we will address these maintenance concerns to prevent future occurrences.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
3.0分
其他
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I stayed for two nights, Sat-Mon (Nov. 2025) and was overall disappointed with my stay at Red Roof Inn & Suites in Chestertown, MD.
The two women at the front desk were professional and friendly.
The following are the issues I had during my stay:
- During all times of the day, there were what seemed to be day laborers hanging out in the parking lot. At night, I could hear them speaking and playing their "boom boom" music when all I wanted was to go to sleep.
- The elevator smelled of a dirty ash tray. (I went across the street to Acme and bought air freshner to try to kill the odor.
- Once I entered my room, I noticed wallpaper peeling away from the wall in three different places. Two of the lamp shades were hanging off the lamp. It seems screws were missing. The handle on the nightstand was hanging off as there was a screw missing. There was also a circular splash/spill mark on the wall above the desk. To clean it up, I used one of the washcloths in the bathroom.
- The toilet would not flush! I attempted to fix it, as I've done at home several times before, but was unable to resolve the issue. I asked one of the two women to move to a different room as there were two of us staying in the room, but I was advised that all the other rooms with king sized beds were booked for the weekend.
POSITIVE:
- The king size bed was very comfortable and the pillows smelled clean and were also equally comfortable.
- The cost was better than Comfort Inn & Suites, but....
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Chestertown. We're truly sorry to hear about your experienced during your stay. We appreciate your kind words regarding our front desk staff and the comfort of the king-size bed. We regret to learn of the issues with the possible noise, the elevator odor, room maintenance, and the malfunctioning toilet. Please accept our sincere apologies for these inconveniences. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
Room had broken bathroom doorknob, stained carpet and smelled lightly of smoke. Lobby smelled strangely.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Chestertown. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the doorknob and the carpet you reported.Your comments matter to Red Roof, and we will consider them as we work to improve our customer experience. We appreciate your feedback and hope you might give us another chance to demonstrate our commitment to providing a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
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This property was clean but dated. The carpet was stained, the furniture and fixtures were worn and broken, towels were washed but old and in need of replacement.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Chestertown. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the carpet and the state of the fixtures. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
3.0分
朋友出游
Bathroom floor not completely clean. Difficulty with lights.
No interaction with staff except receptionist at the front desk.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Chestertown. We always strive to provide a clean environment and we are saddened to know we fell short of your expectations. We are saddened to hear that your stay was inconvenienced by the situation you detailed. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,HannahRed Roof Management RediResponse Specialist
嗯，虽然不是五星级酒店，但他们也不敢自称是五星级酒店。总的来说，一切都还不错，就是设施有点老旧。虽然我用手电筒仔细检查了所有地方，但没找到一只死的或活的臭虫。所有设施都正常运转，但重新粉刷一下，或者给地毯洗洗，就能大大改善霉味，提升整体清洁度。我相信你肯定能找到更干净、更现代化的酒店，但就这个价格而言，我这次路过的时候，晚上睡得还不错。尤其是在劳动节周末。
工作人员既不热情也不周到。设施非常脏乱，不仅房间，公共区域也是如此。装潢和家具都非常陈旧。这样的住宿不应该每晚收费超过100美元。
房间非常陈旧。被子上有烟头烫的痕迹。浴室的毛巾架挂在墙上，天花板上本来应该有灯的地方却破了一个大洞。不会再去了。
是时候升级一下房间里的家具了。工作人员的清洁工作做得非常好，服务也很棒。
坏的
Pillows were terrible, exhaust fan in bathroom was missing, towel rack in bathroom hanging off the wall and no toothbrush available.
I stayed for two nights, Sat-Mon (Nov. 2025) and was overall disappointed with my stay at Red Roof Inn & Suites in Chestertown, MD.
The two women at the front desk were professional and friendly.
The following are the issues I had during my stay:
- During all times of the day, there were what seemed to be day laborers hanging out in the parking lot. At night, I could hear them speaking and playing their "boom boom" music when all I wanted was to go to sleep.
- The elevator smelled of a dirty ash tray. (I went across the street to Acme and bought air freshner to try to kill the odor.
- Once I entered my room, I noticed wallpaper peeling away from the wall in three different places. Two of the lamp shades were hanging off the lamp. It seems screws were missing. The handle on the nightstand was hanging off as there was a screw missing. There was also a circular splash/spill mark on the wall above the desk. To clean it up, I used one of the washcloths in the bathroom.
- The toilet would not flush! I attempted to fix it, as I've done at home several times before, but was unable to resolve the issue. I asked one of the two women to move to a different room as there were two of us staying in the room, but I was advised that all the other rooms with king sized beds were booked for the weekend.
POSITIVE:
- The king size bed was very comfortable and the pillows smelled clean and were also equally comfortable.
- The cost was better than Comfort Inn & Suites, but....
Room had broken bathroom doorknob, stained carpet and smelled lightly of smoke. Lobby smelled strangely.
This property was clean but dated. The carpet was stained, the furniture and fixtures were worn and broken, towels were washed but old and in need of replacement.
Bathroom floor not completely clean. Difficulty with lights.
No interaction with staff except receptionist at the front desk.