酒店回复: Dear Valued Guest, On behalf of the Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to sincerely thank you for taking the time to share your comprehensive feedback regarding your recent stay.We are glad to hear that you appreciated our central location, the cleanliness of the hotel, and the prompt service at our restaurant. At the same time, I sincerely apologise for the issues you experienced regarding room facilities, bathroom safety features, furniture design, and room allocation. Your comments regarding drawer accessibility, TV design, bathroom fittings, electrical outlets, and room assignment have been shared with our Engineering, Housekeeping, and Front Office teams for review and improvement. We also take your concerns about fairness and room allocation very seriously and will review our procedures to ensure equitable treatment for all guests.We truly value your feedback as it helps us identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back to PARKROYAL COLLECTION Kuala Lumpur in the future and provide a stay that meets the high standards we strive to deliver.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

酒店回复: Dear Valued Guest, On behalf of the Management Team and all associates of Pan Pacific Serviced Suites Kuala Lumpur, thank you for taking the time to share your detailed feedback.First and foremost, please accept our sincere apologies for the disappointing experience you encountered during your stay. We deeply regret the confusion regarding the floor allocation and room category, as well as the discomfort caused by the street noise, room condition, and unpleasant odour. This is certainly not the standard of comfort and quality we strive to deliver.We are also very concerned to learn about the inconvenience surrounding the room move and the air-conditioning issue in the replacement room. Please be assured that rooms should never be reassigned without proper checks to ensure all facilities are in good working condition. Your comments will be shared with our Front Office and Engineering teams for immediate review and corrective action.We truly appreciate your patience and also acknowledge Trip.com’s assistance in facilitating a prompt response. However, it is our responsibility to ensure a seamless experience for our guests from arrival to departure, and we regret that we fell short on this occasion.Thank you for bringing these matters to our attention. We hope you will allow us another opportunity to restore your confidence in us on a future visit to Kuala Lumpur.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Valued Guest,On behalf of the Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, thank you for sharing your feedback.We are delighted to hear that you enjoyed your stay and appreciated our central location, clean and comfortable rooms, and attentive service. Your kind words will be shared with the entire team, as they are truly motivating and affirm the hard work we put into creating memorable experiences for our guests.We look forward to welcoming you back for another enjoyable stay at PARKROYAL COLLECTION Kuala Lumpur.Sincerely Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

酒店回复: Dear Valued Guests, Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your detailed feedback. We are delighted to know that you appreciated our excellent location, lively surroundings, enjoyable breakfast, and the warm service from our team. At the same time, we truly value your constructive comments regarding the suite layout, floor level view, Chinese signage at breakfast, and our drinking water arrangement, which is part of our sustainability efforts to reduce single-use plastics. Your feedback has been shared with the relevant teams as we continuously look for ways to enhance our guest experience. We sincerely look forward to welcoming you back again for an even more comfortable and enjoyable stay.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

酒店回复: Dear Luana, On behalf of the Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, thank you for sharing your wonderful feedback.We are delighted to hear that you enjoyed our excellent location and found it convenient to explore nearby malls, dining options, and attractions. It is also wonderful to know that you appreciated our professional service, hygiene standards, and spacious rooms.Your kind words are greatly appreciated, and we look forward to welcoming you back for another memorable stay on your next trip to Malaysia.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at PARKROYAL COLLECTION Kuala Lumpur. We are pleased to hear that you appreciated our location, service, polite housekeeping, and clean rooms.At the same time, we sincerely apologize for the inconvenience caused by the room assignment, noise from the railway tracks, and the musty odor you experienced. We understand your frustration regarding the lack of distinction between floors during booking and the suggestion of an upgrade at check-in. Please be assured that your comments have been shared with our front office and reservations teams to review our communication and room allocation processes to ensure a fairer and more transparent experience for all guests.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a stay that meets your expectations.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at PARKROYAL COLLECTION Kuala Lumpur.We are delighted to hear that you enjoyed our excellent location, lush greenery, and plentiful breakfast. We also appreciate your understanding regarding the noise issue in your original room, and we are pleased that our team was able to accommodate you with a room change.Your feedback is invaluable, and we hope to welcome you back for another comfortable and enjoyable stay in the future.Inspiringly yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

酒店回复: Dear Toto8037,Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your wonderful feedback. We are delighted to know that you and your family enjoyed the spacious suite, our convenient entrance, and the great location within walking distance to Jalan Alor. We also appreciate your constructive comments regarding the bathroom counter space and breakfast variety, and we will certainly review these areas for improvement. We truly value your feedback and look forward to welcoming you and your family back again for another pleasant stay.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

酒店回复: Dear Valued Guest, On behalf of the Management Team and all associates of Pan Pacific Serviced Suites Kuala Lumpur, thank you for sharing your kind feedback.We are delighted to hear that you enjoyed your stay with us during the New Year period and that our team was able to accommodate your request to combine the twin beds with an immediate upgrade. It is wonderful to know that our friendly staff made a positive impression and that you would recommend us to your friends.Your encouraging words mean a lot to us, and we look forward to welcoming you back for another memorable stay in the future.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

酒店回复: Dear Zhangjinhong, Thank you for taking the time to share your feedback regarding your recent stay at PARKROYAL COLLECTION Kuala Lumpur. We are pleased to hear that you found our hotel clean, well-located, and convenient for exploring Alor Street, Sun Fong Bak Kut Teh, Sungei Wang Plaza, and nearby attractions.We also appreciate your comments regarding room size and design, as well as value considerations. Your feedback has been shared with our team as we continually review ways to enhance guest experience and ensure that our facilities meet the expectations of all visitors.We hope to have the opportunity to welcome you back in the future and provide an even more comfortable and enjoyable stay.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur