I normally stay at this hotwl when I stay in the area, but the room smelled like mildew and the tv didn't work at first until a staff memeber came and fixed that issue. The elevator worked fine the night we got there, but the next morning it seem to be not functioning well. Other than that it was a great stay and the breakfast was on point. Thank you for you hospitality great staff!!!
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酒店回复: Dear Valued GuestThank you for your continued loyalty and for taking the time to share your experience with us. We’re happy to hear you enjoyed your stay overall and that our staff made a great impression — we’ll be sure to share your kind words with the team. We apologize for the room odor, TV issue, and elevator inconvenience, and we appreciate your patience as our team worked to resolve them. We look forward to welcoming you back soon for another great stay and more of that breakfast you enjoyed!
3.0分
家庭亲子
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The first room given to us was overwhelming in its smell of cleaning products trying to hide the musty smell of mildew. Immediately requested a new room, which they provided and was no great change, but at least tolerable for the few hours of sleep needed. Would not have stayed if we had to spend any time in the hotel itself.
1.0分
情侣出游
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When we checked in and brought our belongings to our room I sat down at the desk and looked down and saw a bug at first I thought it was a cricket so I got a tissue to pick it up and when I showed my fiancé he said it was a cockroach, so we took it to the front desk and they proceeded to apologize and gave us another room, we moved our belongings from one room to the next that room had a smell of musty and pet urine mix, we were willing to give it a try since we had driven 6 hours to get there and hd plans to visit Busch Gardens, needless to say we spent the one night which I was unable to sleep because I was afraid bugs would be crawling on me. We checked out Saturday afternoon because we found 2 more cockroaches.
2.0分
其他
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Staff, breakfast, and cleanliness were great. We had a room on the first floor and the ceiling must be lacking insulation or some type of sound barrier because we could hear whenever someone was walking in the room or the hallway above us. We were not able to sleep. We did appreciate the friendliness of the staff.
4.0分
其他
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Nice, clean, comfortable
Hotel was close to where we needed to be, so we picked it. I was delighted by how clean and well maintained the facility was, and the great check-in. The room was clean and comfortable but seemed to be missing artwork (hooks on wall but no art) and maybe furniture (empty corner where I would expect to see a chair), and we had some problems working the AC from the thermostat. None of that really interfered with our enjoyment of our stay. Expect to be in the area again and would stay again with no hesitation.
3.0分
其他
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Not like the other Holiday Inn express
Because we were on the first floor near the exit door, I could hear people coming in and out all night . but the poor Customer Service was the room was never clean from Friday, June 27 through when we left Monday we were told they were short of staff when I saw the girls right next-door cleaning the room previous two hours the lock on the door was broken and I took pictures to that effect. The breakfast was decent. I was surprised no complaints there.
1.0分
家庭亲子
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Ac did not work, ants in room, house keeping was like a kid did it! Beds not made, floors were not swept or cleaned, trash was not emptied towels and etc were not brought to room.
1.0分
其他
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We were on the first floor. Our room felt extremely damp. I placed bath towels on the lvt floors so we would not slip. I saw there was a small dehumidifier in the corner that was not running, I opened the tank and it was full with water. I emptied it and turned it on. We had to run the air at an extremely low temperature to help keep the humidity down. I went to the front desk and told the older gentleman that was there about the humidity and dampness in my room, I requested more towels as we used them on the floors. He acknowledged what I had told him and gave me towels. When we came back from the wedding Saturday evening the beds were made, the damp towels used as rugs from the day before were still on the floor, and the dehumidifier had to be emptied, yet again, actually I had to empty the dehumidifier numerous time that evening. The sound of the machine was loud and because the air was running continuously it made for yet another uncomfortable night of sleep. Both my husband I woke with encrusted eyes and congestion Sunday morning, so we packed up at 7 and left. Today I'm still feeling the effects of this. Please see photos attached.
设施不错，只是希望茶是豆荚形式而不是袋装的，因为你必须用微波炉加热水。
没有热水 = 没有补偿 = 不酷
他们的热水系统出了问题，所以只有偶尔有热水。在我们 6 天的住宿期间，我洗了 3 次非常温热的淋浴，而 ********** 对此无动于衷。我知道问题会发生，但你会补偿这些事情。这是经营成本的一部分。所以我不会再与 ********** 做生意或住在这家假日酒店。
I normally stay at this hotwl when I stay in the area, but the room smelled like mildew and the tv didn't work at first until a staff memeber came and fixed that issue. The elevator worked fine the night we got there, but the next morning it seem to be not functioning well. Other than that it was a great stay and the breakfast was on point. Thank you for you hospitality great staff!!!
The first room given to us was overwhelming in its smell of cleaning products trying to hide the musty smell of mildew. Immediately requested a new room, which they provided and was no great change, but at least tolerable for the few hours of sleep needed. Would not have stayed if we had to spend any time in the hotel itself.
When we checked in and brought our belongings to our room I sat down at the desk and looked down and saw a bug at first I thought it was a cricket so I got a tissue to pick it up and when I showed my fiancé he said it was a cockroach, so we took it to the front desk and they proceeded to apologize and gave us another room, we moved our belongings from one room to the next that room had a smell of musty and pet urine mix, we were willing to give it a try since we had driven 6 hours to get there and hd plans to visit Busch Gardens, needless to say we spent the one night which I was unable to sleep because I was afraid bugs would be crawling on me. We checked out Saturday afternoon because we found 2 more cockroaches.
Staff, breakfast, and cleanliness were great. We had a room on the first floor and the ceiling must be lacking insulation or some type of sound barrier because we could hear whenever someone was walking in the room or the hallway above us. We were not able to sleep. We did appreciate the friendliness of the staff.
Nice, clean, comfortable
Hotel was close to where we needed to be, so we picked it. I was delighted by how clean and well maintained the facility was, and the great check-in. The room was clean and comfortable but seemed to be missing artwork (hooks on wall but no art) and maybe furniture (empty corner where I would expect to see a chair), and we had some problems working the AC from the thermostat. None of that really interfered with our enjoyment of our stay. Expect to be in the area again and would stay again with no hesitation.
Not like the other Holiday Inn express
Because we were on the first floor near the exit door, I could hear people coming in and out all night . but the poor Customer Service was the room was never clean from Friday, June 27 through when we left Monday we were told they were short of staff when I saw the girls right next-door cleaning the room previous two hours the lock on the door was broken and I took pictures to that effect. The breakfast was decent. I was surprised no complaints there.
Ac did not work, ants in room, house keeping was like a kid did it! Beds not made, floors were not swept or cleaned, trash was not emptied towels and etc were not brought to room.
We were on the first floor. Our room felt extremely damp. I placed bath towels on the lvt floors so we would not slip. I saw there was a small dehumidifier in the corner that was not running, I opened the tank and it was full with water. I emptied it and turned it on. We had to run the air at an extremely low temperature to help keep the humidity down. I went to the front desk and told the older gentleman that was there about the humidity and dampness in my room, I requested more towels as we used them on the floors. He acknowledged what I had told him and gave me towels. When we came back from the wedding Saturday evening the beds were made, the damp towels used as rugs from the day before were still on the floor, and the dehumidifier had to be emptied, yet again, actually I had to empty the dehumidifier numerous time that evening. The sound of the machine was loud and because the air was running continuously it made for yet another uncomfortable night of sleep. Both my husband I woke with encrusted eyes and congestion Sunday morning, so we packed up at 7 and left. Today I'm still feeling the effects of this. Please see photos attached.