酒店回复: Dear Guest,Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside!Our teams work every day to ensure the best experience for our guests.We appreciate all your comments which helps us improving our daily service and we are glad to know you have enjoyed your stay at our property.We hope to welcome you again in the future.Best Regards,Fábio Silva | Assistant Front Office Manager
酒店回复: Dear Guest, Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests and your feedback is a valuable tool. We regret to know you had some service inconsistencies during your stay for which we apologize. Rest assured that all your comments deserved our full attention and we will take measures in order to correct the issues highlighted by your review. We hope to have the chance to welcome you again and regain your confidence in our service. Best Regards, Fábio Silva | Assistant Front Office Manager
Do NOT book The Editory Riverside Santa Apolónia Hotel in Lisbon, Portugal! It's the largest five-star hotel locally; it’s very expensive, but it provides the worst service that I have ever experienced. What makes me fully disappointed is not just the terrible service, but also it's extremely exploitative and arrogant attitude.
Due to a mechanical failure that prevented our flight from Sweden to Portugal, and the extremely limited flights during the Christmas week (resulting in a three-day delay), we can not arrive in Portugal on time, and the earliest flight we can arrive is on the third day. We immediately called the hotel to explain the situation and request a rescheduling or refund. The hotel customer service representative rudely told us in English on the phone, "I can't do anything, but you must contact your agent (Ctrip)." Actually, my travel agency company, Ctrip, contacted the hotel's reservation department multiple times to request a rescheduling and refund. I also submitted the flight company KLM's certificate to them.
What's absurd is that the hotel ignored us until my booking was completed, then replied to Ctrip: no rescheduling, no refund. The hotel did it on purpose to miss out on the time to reschedule.
Based on my personal experience, I warn you kindly: Don't be fooled by the big brand and five-star rating! It's a total rip-off! A classic case of a large company abusing its customers. The price is exorbitant—3310 Sek/310 Euro/2310 RMB for two nights, equal to 1655 Sek/155 Euro/1265 RMB per night—with terrible service and an exceptionally exploitative attitude.
展开
酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to read about your situation and the frustration caused by the unforeseen flight disruption during the Christmas period. We fully understand how stressful travel complications can be, especially when they are beyond your control.Please allow us to clarify that reservations made through third-party agencies must follow the policies and procedures agreed upon at the time of booking. For this reason, any changes or refund requests must be handled directly through the agency, as the contract and payment are processed by them. This is why you were advised to contact your booking partner, who acts as the intermediary in such cases.We sincerely regret if our communication at any point felt impersonal or unsympathetic. That is certainly not the level of service we strive to provide. Your comments have been shared internally so that we can review the situation carefully.We always aim to act fairly and in accordance with the applicable policies, while maintaining professionalism and respect toward our guests. It is therefore very disappointing to know that your perception of your interaction with us was not positive.Should you consider visiting Lisbon again in the future, we would welcome the opportunity to restore your confidence in The Editory Riverside Santa Apolónia Hotel.Kind regards,Pedro MarchesiFront Office ManagerThe Editory Riverside Santa Apolónia Hotel
5.0分
河景双人床房
情侣出游
原文
翻译由AI提供
层高很高，位置优越，服务一流，员工友善。
展开
酒店回复: 尊敬的宾客，感谢您对 The Editory Riverside 酒店的喜爱，并分享您近期入住体验的宝贵意见！我们的团队每天都在努力为宾客提供最佳体验，我们非常感谢您的宝贵意见，这有助于我们不断改进服务。期待未来再次欢迎您的光临。此致，
Carolina Logarinho de Almeida | 前台经理
酒店回复: Dear Guest, Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests and your feedback is a valuable tool. We regret to know we didn't meet you expectations regading some matters. Rest assured that all your comments deserved our full attention. We hope to welcome you again in the future. Best Regards, Fábio Silva | Assistant Front Office Manager
交通方便，环境整洁，在火车站楼上的，很安静，边上有很多美食店，周边旅游景点好多，去罗卡角世界著名景点也交通方便
入住地板就有头发，后面就都没有让每天来打扫了。
位置还是可以的，但是一侧是马路，另外一层是轨道，开窗都很吵，只能每天都关闭窗户。估计下次是不会回来住了
我妈妈和我在 Trip.com 上预订了这家酒店，计划在里斯本进行为期三天的旅行。我们刚从火车站出来就直接进了大堂，这非常棒且方便，省去了我们拖着行李穿梭城市的麻烦。酒店整体的奢华感让我们惊喜，房间还能俯瞰到美丽的河景。工作人员礼貌又友好，在入住前和退房后都帮我们保管了行李。他们甚至还帮我们把行李送到了房间。公共交通便利易达，而且附近也有很多地方步行就能到达。
我们在里斯本观光期间住了两晚。从机场过来很方便，最重要的是酒店就在车站楼上，出行非常舒适。房间虽然不算大，但层高很高，所以感觉不会太压抑。不过，由于我们住的房间靠车站，从首班车到末班车，列车的进站离站声还是有点吵。前台虽然不大，但不太拥挤，工作人员也很亲切。
千万不要定这家圣阿波罗尼亚艾迪托里河畔酒店The Editory Riverside Santa Apolónia Hotel，当地最大的五星级酒店，名不副实，极端黑心和跋扈！服务态度差不说，在航班遇到机器故障导致无法飞行，并因圣诞假期航班极少，而导致第三天才通航班从瑞典前往葡萄牙的非人为可抗的外力因素下，我们在第一时间打酒店电话告知详情要求改期入住。酒店客服恶狠狠用英语说：我管不了，你去找代理商（即携程）。携程配合我们也在第一时间和我都多次联系酒店预订部，并附上荷兰航空开具的证明。让人觉得荒谬的是：该酒店一直置之不理，直到我的订单完成之后才开始回复携程：不能改期，不能退款。
我用自己的亲身经历，告诫看到评论的每位旅客：千万不要被大牌子和五星等级这种表象所欺骗！太坑人了！这家酒店是典型的店大欺客。价格很贵2310元人民币两晚即1265元/每晚，服务极差，异常黑心。
Do NOT book The Editory Riverside Santa Apolónia Hotel in Lisbon, Portugal! It's the largest five-star hotel locally; it’s very expensive, but it provides the worst service that I have ever experienced. What makes me fully disappointed is not just the terrible service, but also it's extremely exploitative and arrogant attitude.
Due to a mechanical failure that prevented our flight from Sweden to Portugal, and the extremely limited flights during the Christmas week (resulting in a three-day delay), we can not arrive in Portugal on time, and the earliest flight we can arrive is on the third day. We immediately called the hotel to explain the situation and request a rescheduling or refund. The hotel customer service representative rudely told us in English on the phone, "I can't do anything, but you must contact your agent (Ctrip)." Actually, my travel agency company, Ctrip, contacted the hotel's reservation department multiple times to request a rescheduling and refund. I also submitted the flight company KLM's certificate to them.
What's absurd is that the hotel ignored us until my booking was completed, then replied to Ctrip: no rescheduling, no refund. The hotel did it on purpose to miss out on the time to reschedule.
Based on my personal experience, I warn you kindly: Don't be fooled by the big brand and five-star rating! It's a total rip-off! A classic case of a large company abusing its customers. The price is exorbitant—3310 Sek/310 Euro/2310 RMB for two nights, equal to 1655 Sek/155 Euro/1265 RMB per night—with terrible service and an exceptionally exploitative attitude.
层高很高，位置优越，服务一流，员工友善。
我对没有收到错误日期的预订确认感到失望（至今仍不清楚哪里出了问题）。后来又被要求支付比网上价格高50欧元的房费，相当于第二次付费。酒店位置离火车站很近，这一点很棒，但走到老城区会经过许多建筑工地，这段路程很不好看。
酒店和火车站融为一体，地理位置还是不错的，离老城区近、地铁站就在酒店楼下，酒店大堂很小，房间大小还可以、就是临近马路太吵了，每天早上都是吵醒
服务一流，无可挑剔。我没尝试餐厅的食物，不过菜单选择确实很少。房间很棒。空调效果出奇的好（不像很多欧洲酒店）。100%推荐！地理位置还行，但附近有共享滑板车/自行车、公交车、火车站和马车/嘟嘟车，出行很方便。
酒店的景观和地理位置总体来说都很棒，员工服务也很好。不过，房间虽然干净，但发现了蚂蚁，这让人有些遗憾。