酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our great customer service, clean and convenient facilities, and lovely pool. We truly appreciate your kind words about our office and cleaning staff — they will be thrilled to hear it. While we are an older hotel, we take pride in maintaining it well, and we’re glad the minor quirks didn’t affect your stay. We look forward to welcoming you back soon!
酒店回复: Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed the beautiful lake access and the lake-view room. We also appreciate you bringing the bedding concern to our attention during your stay—our team is always happy to assist and ensure your comfort. We look forward to welcoming you back for another relaxing visit!
1.0分
情侣出游
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Fleas and bed bugs! Stay away if you have a choice or put up with: Stained bed linens, looked washed but sill unclean, dirty blankets and covers harbouring fleas from previous pets that stayed there, moldy shower curtain, dirty pots, dirty fridge. Shower boiler located in the bedroom! An outside door opening to the side of the bed into the bedroom, door can be unlocked from outside, needless to say we felt unsafe at night! Thin walls and floors we could hear neightbours showering or talking in the night.
We only stayed for few nights and realized the bug bites on our boddies as we left. Otherwise we would have cancelled. We will never comeback!
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酒店回复: Thank you for taking the time to share your review of your stay.It seems that you tried to raise concerns about almost everything available in the room. What truly surprised us is that, despite claiming to have experienced so many issues, you chose to extend your stay in the very same room for additional nights.At check-in, we always inform our guests that the front desk is open until 10:00 pm, and we welcome any requests or concerns during that time. For example, when you mentioned that the linen had a stain, we immediately provided a fresh set, which you were satisfied with and chose to change yourself. On the second day, you requested toiletries, extra garbage bags, and kitchen towels, which we promptly supplied. At no point did you raise any other issues with us.Had you been unhappy with your room, we would have gladly moved you to another one right away. The sealed connecting door in your room cannot be opened, and therefore should not be considered a safety concern. Our motel is in fact one of the safest in the area—we operate 24/7 surveillance cameras and maintain a secure environment for all our guests.As for insects, we always remind guests to keep their doors closed, especially at this time of year, when cooler weather encourages insects to seek warmth indoors. Unlike large hotels, our rooms open directly to the outdoors, so leaving the door open will naturally allow insects to enter.We also assure you that our beds are regularly deep-cleaned, and we have never had an issue with bugs, as reflected in our many online reviews. We believe your comments are exaggerated, especially given that you extended your stay despite these supposed concerns. Most guests would not do so if they were truly unhappy.We always encourage open communication during your stay so that we can address and resolve any concerns immediately, rather than after checkout. We do hope you will consider staying with us again so we can provide you with a better experience.
4.0分
其他
The refrigerator when operating was far too loud. Sounded like a vacuum cleaner - ruined my sleep. Kind of important.
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酒店回复: Thank you for sharing your feedback. We are sorry to hear that you were disturbed during your stay. Please be assured that this refrigerator meet standard operating requirements, and many guests do not find them disruptive. That said, we understand that sensitivities to noise can vary, and we will certainly look into your comment to ensure the comfort of all our guests.We truly value your input and hope to welcome you back for a more restful experience in the future.
5.0分
其他
Our room was great. Bed was very comfortable and the room was immaculate. I would definitely stay here again.
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酒店回复: Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed your room and found the bed comfortable and the space immaculate. It’s great to know you would choose to stay with us again — we truly look forward to welcoming you back.
4.0分
其他
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We knew of this place based on a stay last year. It's an easy 20 minute walk to groceries and dining options, and there's a nice public beach with a swimming area just a two minute walk. The staff are very friendly and bbq's are provided.
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酒店回复: Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed the convenient location, friendly staff, and our BBQ facilities. It’s great to know that you appreciated the nearby beach and local amenities as well. We look forward to welcoming you back for another enjoyable stay!
3.0分
家庭亲子
No view of lake from ground floor. Parking lot pavement is broken and hazardous. No bedside lamps. Smoking area filthy.
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酒店回复: Thank you for sharing your post-stay review.All our upstairs rooms offer either direct or partial lake views, and we provide these based on availability if requested by guests. It is true that the ground-floor rooms do not have lake views, and we have never advertised lake-view rooms as being available at ground level.Regarding the parking lot, while there are some minor surface cracks, they do not affect guest parking or walking, as all parking areas are properly lined. We can assure you that these do not pose any safety concerns.In terms of lighting, our rooms are equipped with sufficient lighting, and we also provide additional lamps upon request. Our records indicate that no such request was made during your stay.For the designated smoking area, we have placed proper garbage bins; however, some guests do drop cigarette butts on the ground. We clean this area twice a week, and we will check again to ensure it is clean and properly maintained.We truly value your feedback and look forward to welcoming you again for an even better stay and experience.
房间整洁，卫生间和房间都有窗户，很明亮，通风好，冰箱、微波炉、电视、咖啡机都很方便，有室外游泳池，另外，出酒店大门，马路对面就是美丽的湖，湖水清澈见底，有野鸭在湖中嬉戏，湖边有沙滩，有少许游人在湖边游泳
自驾路过，被湖景吸引，随便找了个评分还不错的酒店，其实就是汽车旅馆，设施简陋，空调噪音超级大，不开空调又特别的热，一晚上没睡好。前台印度大哥服务很不错，评分全给大哥的笑脸了，不推荐。
我的观点已在评分中体现。
虽然老旧，但依然精彩😊
客服很棒，泳池漂亮、干净、方便。
酒店比较老，但维护得很好，虽然有一些小问题，但丝毫没有影响我们的入住体验。
办公室和清洁人员都很棒！
过马路就能到湖边，真是太好了。我也很喜欢湖景房。床上用品上有点灰尘，我问了一下，他们很快就换了，而且很配合地解决了问题。
Fleas and bed bugs! Stay away if you have a choice or put up with: Stained bed linens, looked washed but sill unclean, dirty blankets and covers harbouring fleas from previous pets that stayed there, moldy shower curtain, dirty pots, dirty fridge. Shower boiler located in the bedroom! An outside door opening to the side of the bed into the bedroom, door can be unlocked from outside, needless to say we felt unsafe at night! Thin walls and floors we could hear neightbours showering or talking in the night.
We only stayed for few nights and realized the bug bites on our boddies as we left. Otherwise we would have cancelled. We will never comeback!
The refrigerator when operating was far too loud. Sounded like a vacuum cleaner - ruined my sleep. Kind of important.
Our room was great. Bed was very comfortable and the room was immaculate. I would definitely stay here again.
We knew of this place based on a stay last year. It's an easy 20 minute walk to groceries and dining options, and there's a nice public beach with a swimming area just a two minute walk. The staff are very friendly and bbq's are provided.
No view of lake from ground floor. Parking lot pavement is broken and hazardous. No bedside lamps. Smoking area filthy.