We truly loved so much about this hotel. The recent renovations are beautiful, and the location is absolutely perfect — easily one of the nicest stretches of beach compared to others nearby. The staff were wonderful throughout our stay, with Sandra standing out for her exceptional service.
A few small things could be improved. Morning coffee service was a bit hit-and-miss; on several occasions we ordered twice and it never arrived. The lunch menu is fantastic, but dinner didn’t quite measure up in comparison. And for anyone who enjoys working out, just note that the gym is very small — one bench, one mat, and limited space to move around. It would be great to see this upgraded in the future.
Overall, the hotel has a relaxing atmosphere and a lovely, chill vibe. If you go, ENJOY — it’s a beautiful place!
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酒店回复: Thank you for taking the time to share such detailed feedback with us. We’re delighted to hear you loved so much about the hotel, including the recent renovations, perfect location, and beautiful beach. It’s wonderful to know our team made a great impression, and we’ll be sure to share your kind words with Sandra for her exceptional service.We appreciate your suggestions regarding the coffee service, dinner menu, and gym facilities. Your comments are invaluable as we continually strive to improve our guest experience, and we’ll review these areas with our team.We’re thrilled that you enjoyed the relaxing atmosphere and chill vibe, and we hope to welcome you back soon for another beautiful stay!Warm regardsKarene RoachGuest Services Manager
3.0分
其他
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While this property is very nice (the room, grounds and beachfront) - we found the service and management to be sorely lacking and not in line with expectations for a luxury collection property. Our check in experience was abysmal (very slow, no smile, no welcome drink, no information, poor directions to the room). Staffing in the restaurant was way too low in busy periods, with guests waiting ages for food. We walked past a team meeting in the restaurant one day and the staff all looked like someone had died. Morale is clearly low. On our departure, we booked our airport taxi an hour in advance. No one (front desk, bell hop, management) thought to tell us the highway was closed for a car race, which meant a lot of stress getting to the airport with our 2 young kids. The GM did call our room to wish us happy Thanksgiving and inform us of the special menu - but that was on Thanksgiving, most people prepare beyond that. If I was Marriott HQ I would send someone down to run a review
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酒店回复: Dear Mr. Hornsby,Thank you for taking the time to share your experience in such detail. While we’re pleased to know you appreciated the room, grounds, and beachfront, we are truly sorry to hear that several aspects of your stay fell short of expectations. Your comments regarding the check-in experience, restaurant staffing, and communication about the highway closure are deeply concerning and do not reflect the level of service we strive to provide.We also regret that the overall atmosphere and morale you observed impacted your impression of our team. Please know that we take this feedback seriously and will review these issues with our management team to ensure immediate improvements. Your suggestion regarding proactive communication and preparation for special occasions is well noted.We sincerely apologize for the stress caused during your departure and the inconvenience throughout your stay. Thank you for bringing these matters to our attention—they are invaluable in helping us elevate our standards to match the expectations of a Luxury Collection property.We hope you might consider giving us another opportunity in the future to provide the exceptional experience you deserve.Kind regardsKarene RoachGuest Services Manager
5.0分
其他
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As a freshly reopened hotel, everything is fresh and immaculate- hard to fault.
Our swim up patio room was excellent, a great inclusive buffet breakfast and very attentive staff
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酒店回复: Dear Paul,Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed your stay in our swim-up patio room and appreciated the fresh, immaculate surroundings. It’s great to know that our inclusive buffet breakfast and attentive team helped make your experience memorable. We truly value your kind words and look forward to welcoming you back for another exceptional stay.
5.0分
其他
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This property and staff were amazing! Shiut out to Tyrone the barntender. Also our dinner in the Rum Vault was over the top fantastic. Corey and Misha did an awesome with everything for our private dinner. All staff was fantastic to be honest and the hotel and room were beautifully refurbished.
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酒店回复: Dear Mr. Klemionek,Thank you so much for your kind words! We’re absolutely thrilled to hear that you had such a memorable experience with us. Tyrone will be delighted to know he made a lasting impression at the bar, and we’ll be sure to pass along your compliments to Corey and Misha for the exceptional service during your private dinner in the Rum Vault.It’s wonderful to know that our team and the newly refurbished spaces contributed to a fantastic stay. Your appreciation means the world to us, and we look forward to welcoming you back for another unforgettable visit.Sincerely,Karene RoachManager Guest Services
5.0分
其他
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The staff were exceptional, they addressed any concerns that i had. Alex the manager remained attentive to the guests. There were lots of welcoming and kind moments.
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酒店回复: Dear Selena,Thank you for your kind words. It was a pleasure to look after you during your stay at Colony Club.I hope that you can visit us again in the near future.
4.0分
其他
Property was very quiet due to upcoming renovations over all , very nice love hearing the sound of the waves at night when you sleep.
5.0分
情侣出游
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Since this is the last month of operation for the hotel before it closes for a year long renovation project we were blessed with a lot of peace and quiet. The staff, despite their pending furlough, was attentive and caring. Looking forward to the reopening in 2025. It’s a great beach location
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酒店回复: Dear Rob,Thank you for choosing Colony Club.We are thrilled that you had an enjoyable stay with us. Wie look forward to welcoming you back in 2025!Sincerely,Management
5.0分
情侣出游
Room superb
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酒店回复: Dear Mr. Williams,Thank you for sharing your wonderful feedback! We’re delighted to hear that you found your room superb and that it met your expectations. Our team takes great pride in ensuring every detail contributes to a comfortable and memorable stay.We look forward to welcoming you back soon and making your next visit just as exceptional.SincerelyKarene RoachManager of Guest Services
服务一般。房间很棒。餐饮非常普通。早餐也一般。海滩很棒。
酒店非常陈旧，急需翻新。并非接待处的每个人都同样友好，尽管每晚的价格已经很高，但酒店对一切都收取附加费。最好多花一点钱，住在隔壁的珊瑚礁俱乐部酒店。
We truly loved so much about this hotel. The recent renovations are beautiful, and the location is absolutely perfect — easily one of the nicest stretches of beach compared to others nearby. The staff were wonderful throughout our stay, with Sandra standing out for her exceptional service.
A few small things could be improved. Morning coffee service was a bit hit-and-miss; on several occasions we ordered twice and it never arrived. The lunch menu is fantastic, but dinner didn’t quite measure up in comparison. And for anyone who enjoys working out, just note that the gym is very small — one bench, one mat, and limited space to move around. It would be great to see this upgraded in the future.
Overall, the hotel has a relaxing atmosphere and a lovely, chill vibe. If you go, ENJOY — it’s a beautiful place!
While this property is very nice (the room, grounds and beachfront) - we found the service and management to be sorely lacking and not in line with expectations for a luxury collection property. Our check in experience was abysmal (very slow, no smile, no welcome drink, no information, poor directions to the room). Staffing in the restaurant was way too low in busy periods, with guests waiting ages for food. We walked past a team meeting in the restaurant one day and the staff all looked like someone had died. Morale is clearly low. On our departure, we booked our airport taxi an hour in advance. No one (front desk, bell hop, management) thought to tell us the highway was closed for a car race, which meant a lot of stress getting to the airport with our 2 young kids. The GM did call our room to wish us happy Thanksgiving and inform us of the special menu - but that was on Thanksgiving, most people prepare beyond that. If I was Marriott HQ I would send someone down to run a review
As a freshly reopened hotel, everything is fresh and immaculate- hard to fault.
Our swim up patio room was excellent, a great inclusive buffet breakfast and very attentive staff
This property and staff were amazing! Shiut out to Tyrone the barntender. Also our dinner in the Rum Vault was over the top fantastic. Corey and Misha did an awesome with everything for our private dinner. All staff was fantastic to be honest and the hotel and room were beautifully refurbished.
The staff were exceptional, they addressed any concerns that i had. Alex the manager remained attentive to the guests. There were lots of welcoming and kind moments.
Property was very quiet due to upcoming renovations over all , very nice love hearing the sound of the waves at night when you sleep.
Since this is the last month of operation for the hotel before it closes for a year long renovation project we were blessed with a lot of peace and quiet. The staff, despite their pending furlough, was attentive and caring. Looking forward to the reopening in 2025. It’s a great beach location
Room superb