酒店回复: Dear gerardo_mrc81, It was indeed a pleasure having your family stay with us on your recent visit to the island. No matter the reason for your stay we were extremely happy to have been given to opportunity as a team, to make memories with you. We were excited to learn that you enjoyed the all-inclusive offerings. Thank you for your warm comments and words of encouragement and recommendations. We hope to welcome you back to the hotel on your next visit to the island. Sincerely Celeste Belgrave Guest Activities Manager
3.0分
情侣出游
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First time in Barbados and we chose this hotel, as we had known other people that stayed here. Our room was clean and tidy, spacious and modern. We had a good time and some of the staff were lovely, some were very rude. I guess you cannot please them all! I wasn't keen on the food, and we ended up going out to eat a fair few times during our stay. However, the beach is beautiful, the sunsets are breathtaking, we even saw some turtles and sting rays when we went out on a boat. Overall, it was ok. Comfortable beds, comfortable stay but there are nicer hotels on the island for better quality. Like a travel lodge by the beach!
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酒店回复: Dear G4491AT, On behalf of the entire team here at the resort, I want to thank you for your choosing. Having read your feedback, we appreciate the detailed outline highlighting both positives and negative experience which impacted your experience. For what went well, we thank you and what did not we apologize and hope we can give you a different experience should you return. The resort this year has undergo a full renovation and boast new sites to be seen. This is something each and everyone is looking forward to and something to consider. Regards, Richard Guest Experience Expert
5.0分
情侣出游
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Clearly Crystal Cove is 'marmite' for many! However, that doesn't matter now as is closed for a refurb; something it definitely needed in several places like the bedrooms. My wife and I had a great time and enjoyed many aspects. Every meal was good, 99% of the people were lovely, great little beach, good West coast location, and good drinks. The place has a traditional design and style to it, and we like that over something more modern. No point mentioning the rooms as they are (and needed to be) gutted; but I knew this when we booked in late December. However, everything was clean - even if the chest of draws were falling apart, it was spotless. So, I would definitely return as it is likely to be lovely when it reopens, and is far superior to Waves where we stayed a year ago.
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酒店回复: Dear MDR04, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Richard Daniel Guest Experience Expert
4.0分
情侣出游
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We’ve just returned from a wonderful stay at Crystal Cove just before they closed for refurbishment. We were fully aware of the imminent closure when we booked last August and read very variable reviews. We were sceptical, but we’re glad that we went. Yes, it needs some updating, but we hope they don’t change the general feel of the place too much. It’s different to many of the hotels as it’s small, low rise buildings set around pretty gardens leading down to a beautiful west coast beach. The staff were all so friendly and helpful. Many of them had been there for many years, and many of them remembered us from our previous 3 visits. We saw no evidence that they were concerned for their future after the closure. Nothing seemed too much trouble. Our room was an ocean front suite, beautiful views from the room and the balcony. It was very clean, comfortable bed, and serviced daily. Everything worked well, but they could do with more power points. I’m sure this is being addressed. The sunset views are amazing from the whole hotel. The food was very good on the whole, and plenty of it. The service was usually excellent, with an informal feed. There are 2 restaurants, one by the beach and the other by the pools, the latter has netting to help prevent the otherwise inevitable birds. We weren’t pestered at all. The drinks flowed, with good variety. And there were plenty of non-alcoholic alternatives, except no alcohol free Banks. We didn’t use the water sports except the water taxi to neighbouring Marriot hotels. We’re very glad we chose Crystal Cove! We stopped for a while at Treasure Beach where we had amazing virgin cocktails! As with the whole island there was an unusual swell while we were there, meaning larger than usual waves, some beach erosion, and red/yellow flags. It’s worth taking beach shoes, as there are pebbles as a result on the shoreline. We hired a car for the duration of our stay, and parking was generally ok. But there are buses to Bridgetown, Holetown, Speightstown and the airport just outside. Many people used these, or local taxis to explore the beautiful island. There’s so much to do and see. Just watch out for potholes. There are slopes and steps around the gardens, so it probably isn’t very convenient for those with serious mobility issues. But for everyone else it adds to the charm of the place. I don’t know if they’re planning to put in any lifts with the refurb, but it could prove awkward. We loved our holiday, and would certainly think about returning when they reopen next January. We just hope they preserve the special feel of the place, and not make it like every other modern hotel. This is Barbados after all. We
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酒店回复: Dear Patricia S Thank you for allowing us to be a part of your holiday experience and creating lasting memories with us. We truly appreciate your kind words and for being a returning guest to the property as well. We too are in excitement to welcome you back next January to a brand-new hotel. Until then, thank you. Regards, Richard Guest Experience Expert
1.0分
情侣出游
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We were not told that this hotel was closing down the week after we left. It should have closed before we arrived. Everything was in a terrible state of disrepair. The staff didn’t care. It was all inclusive but the food was underwhelming. The booze though free was weak. Hard to believe this is a Marriott hotel. Hole in the bath. Leaking cistern. Cracked glass table tops. Broken parasols and beds. Filthy doors. Gross smell of vomit in the bar area which you had to walk through to get to the restaurant. Pigeons all over the lunch food which is served in horrid plastic containers. The only redeeming feature was the guy who cooked the eggs. We had hoped to book next year with 9 family members. Will definitely look elsewhere
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酒店回复: Dear Suepack, I deeply regret to hear about the issues you encountered during your stay at our hotel, and I truly apologize for the experience you described. We take pride in upholding the high standards expected of a Marriott property. The conditions you described, including the maintenance issues, food quality, and cleanliness, are unacceptable and do not reflect the standards we strive to provide. I assure you that this feedback will be reviewed and investigated thoroughly with our team to address and resolve the concerns you’ve raised. Your positive mention of the egg cook is appreciated, and I will be sure to pass that along to the individual. However, I understand that this does not make up for the overall disappointment, and for that, I truly apologize. We value your feedback and hope you will give us another opportunity to regain your trust in the future in a refurbished product. Regards, Richard Guest Experience Expert
1.0分
家庭亲子
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AVOID AVOID AVOID!! Marriott should be ashamed to have this hotel under its name. We stayed at Crystal Cove in November in one of the Ocean View One Bedroom Suite, supposedly one of their superior rooms, but it was a disgrace. The roof leaked, mattress was filthy and stained, there were sandbags outside the front door and the mini bar was never restocked. The food was also absolutely revolting, the worst I've ever experienced on holiday. The restaurant was outdated, and the food was lukewarm, never hot. The so-called "a la carte" was merely precooked food plated to order. One lunchtime I was served a burger which was still frozen in the middle! The bars were infested with flies, and the beach was never raked or cleaned. Who wants to relax on a beach covered in other guests' cigarette butts? Gross. I wanted to leave the holiday early and couldn't wait to get home. Such a disappointment after saving up for a nice holiday. This place should be shut down by health and safety
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酒店回复: Dear T3657DAabbyg, I would like to sincerely apologize for not meeting your expectations during your recent stay. We understand how important a seamless experience is, and we deeply regret that we fell short in providing that for you. Specifically, we apologize for the issues you encountered with our food and beach service. Regarding the beach, we’d like to clarify that it is a public area and not privately owned by the resort. While we aim to offer the best possible service in this space, this distinction may have led to some confusion or inconvenience, and we truly appreciate your understanding on this matter. Once again, we apologize for not meeting your expectation, while at the resort, but we did meet with you while here as well to address those concerns raise and offer a resolution supplement for such. Sincerely, Richard Guest Experience Expert
2.0分
情侣出游
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The staff are wonderful. The food is good. The rooms are are old and tired. The bathrooms are extremely old and in need of renovations. This hotel is not a quiet resort!! The windows on the units are so poor it sounds like the band is playing in your bedroom. Also, the resort has cruise ship passengers come to the resort to use all the amenities for the day. That means beds and all public areas seating is full. So get your seat before they come and don't let it go or you will be seating on your balcony or bedroom.
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酒店回复: Dear PmG2996LU, On behalf of the team here at Crystal Cove, we do apologize for the inconvenience to you during your stay. However, we did meet while on property and address your concerns and alternate accommodation was taken into consideration as the hotels local entertainment was too much. Nonetheless, what concerns were raised, the team addressed and again apologize. Regards, Richard Guest Experience Expert
1.0分
家庭亲子
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The standard and facilities of this hotel really let down the Marriot Group name. We booked a beach view room, this was dull, no sun ever hit the balcony. The curtains had moth holes in them. Not able to swim as the sea is full of rocks. My daughter cut her feet and legs. Sun beds were broken. You do not expect to queue for breakfast to check in. The staff were wonderful. All in all a very poor experience and disappointing holiday that I may add cost a fortune. I have put in official complaint waiting for our travel agent to respond. We were advised that the hotel was due to refurbish in Feb this year, they should have brought this date forward.
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酒店回复: Dear suze848, Thank you for your feedback on your recent stay with us. We were sorry to learn that we fell short of meeting your expectations. Please accept our apology for any inconvenience caused. Our beach boasts a very large and space for swimming both on the north side and side, as patrons are not limited to one space. As a result, there are area where they are no rocks. However, I am sorry to have heard of this. To add, as it relates to breakfasts queue our hostess seats everyone to a table. As such, if everyone comes to breakfast the same time, it is expected to wait for the hostess to seat you. Nonetheless, you feedback has been received, and the team will address the concerns raised. Regards, Richard Daniel Guest Experience Expert
Crystal Cove 的团队是我遇到过的最热情好客的一群人！从沟通、办理入住、交通到服务，他们让我的整个旅程充满乐趣。言语无法表达我有多感谢 Rachelle、Carlos 以及所有让我的未婚夫和我都感到如此特别的人！
对于万豪 Bon Voy 来说，这家酒店更像是一家汽车旅馆 6！房间很脏，床单很脏，毛巾和枕头上用黑色记号笔手写着“Crystal Cove”。工作人员很不友好，尤其是负责我们晚餐预订的 KERRI-ANN 和前台的 MICHAEL。我要求换房间，因为浴室闻起来有尿味、虫子味，浴缸里还有血迹，他很粗鲁，拒绝了。我要求退款并另找其他地方住，他说我将失去 100% 的钱，因为我在旅行前 7 天内有退款。我告诉他，如果我知道这家酒店这么糟糕，我就不会预订这里了。这家酒店一点也不优雅。我想表扬那些客户服务非常棒的员工，KIEBAR、JESSE、RASHINDA、WANDA、MERLENE 和 SALINA。感谢你们尽了最大的努力！
我们不得不去巴巴多斯申请美国签证，我的妻子、我 3 岁的儿子和我也不得不去。他们告诉我们这个岛很贵，所以我们开始寻找选择，我们看到选择 All Inclusive 酒店（全包）是巴巴多斯的最佳选择，因为交通非常昂贵（每次接送最低收费 30 美元，当你很幸运）因此，选择不含餐的酒店会让你的旅行预算更加昂贵。现在说到酒店，当我们到达时，接待处让我们怀疑我们选择了什么（照片看起来不可思议），因为它非常简单。但是从我们进入设施的第一刻起，我们就可以确认它确实比照片漂亮得多。作为前英国殖民地，建筑风格是我们喜欢的英国-岛屿混合风格。他们给我们升级了房间，这让我们很惊讶，因为从一个普通的房间，他们给了我们一个海景豪华套房。这真的是一个惊喜。当我们走进去时，我们简直不敢相信。我们的儿子有他自己的房间，我们也有我们的。一切都无可挑剔且全面运作。食物总是很好。工作人员的关注是我们最喜欢的一点，他们都非常友好，对我们儿子的爱和关注总是令人难以置信。它有一个健身房、游戏室和儿童俱乐部，我们可以多次离开我们的儿子，以至于他总是要求我们离开，导师们一直都是甜心，他们开发了许多活动，让您享受一对夫妇一段时间，您就会知道您的宝宝得到了很好的照顾。他们有一个供应小吃的自助餐厅和一个酒吧。这很棒，非常可爱和舒适。对于任何去巴巴多斯的人来说，我 1000% 推荐它。海滩和它的 3 个游泳池无可挑剔，维护得非常好，他们有机动和海滩活动，如皮划艇、帆船等。
First time in Barbados and we chose this hotel, as we had known other people that stayed here. Our room was clean and tidy, spacious and modern. We had a good time and some of the staff were lovely, some were very rude. I guess you cannot please them all! I wasn't keen on the food, and we ended up going out to eat a fair few times during our stay. However, the beach is beautiful, the sunsets are breathtaking, we even saw some turtles and sting rays when we went out on a boat. Overall, it was ok. Comfortable beds, comfortable stay but there are nicer hotels on the island for better quality. Like a travel lodge by the beach!
Clearly Crystal Cove is 'marmite' for many! However, that doesn't matter now as is closed for a refurb; something it definitely needed in several places like the bedrooms. My wife and I had a great time and enjoyed many aspects. Every meal was good, 99% of the people were lovely, great little beach, good West coast location, and good drinks. The place has a traditional design and style to it, and we like that over something more modern. No point mentioning the rooms as they are (and needed to be) gutted; but I knew this when we booked in late December. However, everything was clean - even if the chest of draws were falling apart, it was spotless. So, I would definitely return as it is likely to be lovely when it reopens, and is far superior to Waves where we stayed a year ago.
We’ve just returned from a wonderful stay at Crystal Cove just before they closed for refurbishment. We were fully aware of the imminent closure when we booked last August and read very variable reviews. We were sceptical, but we’re glad that we went. Yes, it needs some updating, but we hope they don’t change the general feel of the place too much. It’s different to many of the hotels as it’s small, low rise buildings set around pretty gardens leading down to a beautiful west coast beach. The staff were all so friendly and helpful. Many of them had been there for many years, and many of them remembered us from our previous 3 visits. We saw no evidence that they were concerned for their future after the closure. Nothing seemed too much trouble. Our room was an ocean front suite, beautiful views from the room and the balcony. It was very clean, comfortable bed, and serviced daily. Everything worked well, but they could do with more power points. I’m sure this is being addressed. The sunset views are amazing from the whole hotel. The food was very good on the whole, and plenty of it. The service was usually excellent, with an informal feed. There are 2 restaurants, one by the beach and the other by the pools, the latter has netting to help prevent the otherwise inevitable birds. We weren’t pestered at all. The drinks flowed, with good variety. And there were plenty of non-alcoholic alternatives, except no alcohol free Banks. We didn’t use the water sports except the water taxi to neighbouring Marriot hotels. We’re very glad we chose Crystal Cove! We stopped for a while at Treasure Beach where we had amazing virgin cocktails! As with the whole island there was an unusual swell while we were there, meaning larger than usual waves, some beach erosion, and red/yellow flags. It’s worth taking beach shoes, as there are pebbles as a result on the shoreline. We hired a car for the duration of our stay, and parking was generally ok. But there are buses to Bridgetown, Holetown, Speightstown and the airport just outside. Many people used these, or local taxis to explore the beautiful island. There’s so much to do and see. Just watch out for potholes. There are slopes and steps around the gardens, so it probably isn’t very convenient for those with serious mobility issues. But for everyone else it adds to the charm of the place. I don’t know if they’re planning to put in any lifts with the refurb, but it could prove awkward. We loved our holiday, and would certainly think about returning when they reopen next January. We just hope they preserve the special feel of the place, and not make it like every other modern hotel. This is Barbados after all. We
We were not told that this hotel was closing down the week after we left. It should have closed before we arrived. Everything was in a terrible state of disrepair. The staff didn’t care. It was all inclusive but the food was underwhelming. The booze though free was weak. Hard to believe this is a Marriott hotel. Hole in the bath. Leaking cistern. Cracked glass table tops. Broken parasols and beds. Filthy doors. Gross smell of vomit in the bar area which you had to walk through to get to the restaurant. Pigeons all over the lunch food which is served in horrid plastic containers. The only redeeming feature was the guy who cooked the eggs. We had hoped to book next year with 9 family members. Will definitely look elsewhere
AVOID AVOID AVOID!! Marriott should be ashamed to have this hotel under its name. We stayed at Crystal Cove in November in one of the Ocean View One Bedroom Suite, supposedly one of their superior rooms, but it was a disgrace. The roof leaked, mattress was filthy and stained, there were sandbags outside the front door and the mini bar was never restocked. The food was also absolutely revolting, the worst I've ever experienced on holiday. The restaurant was outdated, and the food was lukewarm, never hot. The so-called "a la carte" was merely precooked food plated to order. One lunchtime I was served a burger which was still frozen in the middle! The bars were infested with flies, and the beach was never raked or cleaned. Who wants to relax on a beach covered in other guests' cigarette butts? Gross. I wanted to leave the holiday early and couldn't wait to get home. Such a disappointment after saving up for a nice holiday. This place should be shut down by health and safety
The staff are wonderful. The food is good. The rooms are are old and tired. The bathrooms are extremely old and in need of renovations. This hotel is not a quiet resort!! The windows on the units are so poor it sounds like the band is playing in your bedroom. Also, the resort has cruise ship passengers come to the resort to use all the amenities for the day. That means beds and all public areas seating is full. So get your seat before they come and don't let it go or you will be seating on your balcony or bedroom.
The standard and facilities of this hotel really let down the Marriot Group name. We booked a beach view room, this was dull, no sun ever hit the balcony. The curtains had moth holes in them. Not able to swim as the sea is full of rocks. My daughter cut her feet and legs. Sun beds were broken. You do not expect to queue for breakfast to check in. The staff were wonderful. All in all a very poor experience and disappointing holiday that I may add cost a fortune. I have put in official complaint waiting for our travel agent to respond. We were advised that the hotel was due to refurbish in Feb this year, they should have brought this date forward.