The 2 bedroom apartment with 2 baths, kitchen, living & dining room was beyond expectations for London. Family loved it very much. Ratings could be better if:
- WIFI could be significantly improved (connection was very patchy and unreliable).
- Mattresses were super hard and pillows were wafer thin.
- Response time from customer service via mobile/whatsapp needs improvement as there are staff on-site.
4.0分
家庭亲子
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Property location is great, the elevator is loud and walls are fairly thin so you can hear your neighbors but it was clean, and spacious. Had a issue with WiFi and communication was the biggest hurdle I had with contacting someone at the property to get it fixed, as it seemed to take numerous attempts via ******* app messaging , emails and calling the non emergency contact a few times to get someone to respond, but once they did they acted quickly.
The contactless entry was easy and the keyless doors were a nice touch. Would recommend to stay.
5.0分
其他
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Great stay at a well equipped apartment. Everything was clean and organized. Location was great near Liverpool Street Station and Tower Bridge. Plenty of excellent restaurants and pubs within walking distance.
4.0分
其他
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Stayed there 8 days. Apartment was clean and as described. Well stocked kitchen and lovely toiletries. Very nice sized apartment. Cons: no safe in the room but that might be expected since no one is on site. No working wifi. Called every day for the first 5 days and then finally gave up. Washing machine did not work. Gave us key to apartment next door to use the washing machine. Minimal house cleaning but not a big issue for us.
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酒店回复: Hello Robert,Thank you for sharing your feedback. We’re glad to hear that you found the apartment clean, well-stocked, and to your liking in terms of size and amenities.We sincerely apologize for the issues with the Wi-Fi and washing machine during your stay, and we appreciate your patience. We’ll address these matters with our team to ensure they’re resolved for future guests.Thank you again for your comments, and we hope to have the opportunity to host you again.
5.0分
家庭亲子
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Pros:
- easy to walk to popular tourist attractions.
- check in process was easy and straightforward.
- flat was spacious
- three tv’s
Cons:
- ensuite door could not close completely (very stiff)
- nowhere to dispose of rubbish. The bins under the sink were too small for a family of four x 5 days.
- second FOB didn’t work and although we asked on day 2 for a replacement it never arrived.
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酒店回复: Hello Paul, Thank you for your feedback! We’re glad you enjoyed the location, easy check-in, and spacious flat.We apologize for the issues with the ensuite door, rubbish disposal, and the second FOB. We’ll address these to improve the guest experience moving forward.We hope to welcome you back soon!
5.0分
商务出差
Great flat in a really excellent location, clean and well provisioned, would recommend.
Only issue we had was getting the AC to do anything.
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酒店回复: Hello John,Thank you for your great feedback! We're glad you enjoyed the flat, its cleanliness, and the excellent location.We apologize for the issue with the AC and will address it to improve future stays.We’d love to welcome you back soon!
3.0分
家庭亲子
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Apartment was fine. Only downsides were hard to adjust heating, spotty internet, no instructions how to use oven. Hard to figure out and washer fine but dryer worthless. Thank goodness the drying rack is provided.
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酒店回复: Hello Lloyd,Thank you for your feedback! We're glad to hear the apartment overall met your needs, though we apologize for the challenges with the heating, internet, and lack of appliance instructions. Your comments about the washer and dryer are also helpful for us to address. We’re pleased the drying rack was useful, and we’ll work on making things clearer and easier to use for future stays. Thank you again, and we hope to improve your experience next time!Native team
4.0分
家庭亲子
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Really great location, apartment was generally clean enough, with some stains on curtains - but nothing that scared us or made us feel anything other than comfortable. Space was great for 4 person family, really nice to have a living area to chill out in. Coffee shops close by, and it was within 5m walk of both Tower Hill and Aldgate underground stations.
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酒店回复: Hello Oren, Thank you for your kind feedback! We're thrilled to hear that you enjoyed the great location and the spacious layout of the apartment, perfect for your family. We appreciate your understanding regarding the minor stains on the curtains and are glad it didn’t affect your comfort. We'll certainly look into this to ensure even higher standards of cleanliness. It's wonderful that you made the most of the nearby coffee shops and found the proximity to Tower Hill and Aldgate stations convenient. We hope to welcome you back for another enjoyable stay soon!
可能不会再住了。
总而言之，这次住宿体验令人失望。虽然宽敞，但非常不舒服。床很硬，枕头又旧又凹凸不平。浴缸很滑，没有地垫，花洒淋浴头坏了，暖气/风扇突然断了，清晨温度高达32度。我不得不去查看入住说明，我的钥匙放在保险箱里，但信封正面写着我的个人信息，任何入住的人都可以看到。我住过很多Native酒店，但这家简直不尽如人意。
不错，但有点拖沓。
这是一个不错的地方，但是整整一个星期都不能吸尘/扫地，因为它没有可用，并且一天没有清洁，拖累了很多，垃圾也是如此。你无法摆脱垃圾，这有点疯狂。 1周后就变得很多了。而且风从窗户吹进来，所以你必须拉上窗帘。床很硬，沙发很低。你自己必须记住茶巾。
The 2 bedroom apartment with 2 baths, kitchen, living & dining room was beyond expectations for London. Family loved it very much. Ratings could be better if:
- WIFI could be significantly improved (connection was very patchy and unreliable).
- Mattresses were super hard and pillows were wafer thin.
- Response time from customer service via mobile/whatsapp needs improvement as there are staff on-site.
Property location is great, the elevator is loud and walls are fairly thin so you can hear your neighbors but it was clean, and spacious. Had a issue with WiFi and communication was the biggest hurdle I had with contacting someone at the property to get it fixed, as it seemed to take numerous attempts via ******* app messaging , emails and calling the non emergency contact a few times to get someone to respond, but once they did they acted quickly.
The contactless entry was easy and the keyless doors were a nice touch. Would recommend to stay.
Great stay at a well equipped apartment. Everything was clean and organized. Location was great near Liverpool Street Station and Tower Bridge. Plenty of excellent restaurants and pubs within walking distance.
Stayed there 8 days. Apartment was clean and as described. Well stocked kitchen and lovely toiletries. Very nice sized apartment. Cons: no safe in the room but that might be expected since no one is on site. No working wifi. Called every day for the first 5 days and then finally gave up. Washing machine did not work. Gave us key to apartment next door to use the washing machine. Minimal house cleaning but not a big issue for us.
Pros:
- easy to walk to popular tourist attractions.
- check in process was easy and straightforward.
- flat was spacious
- three tv’s
Cons:
- ensuite door could not close completely (very stiff)
- nowhere to dispose of rubbish. The bins under the sink were too small for a family of four x 5 days.
- second FOB didn’t work and although we asked on day 2 for a replacement it never arrived.
Great flat in a really excellent location, clean and well provisioned, would recommend.
Only issue we had was getting the AC to do anything.
Apartment was fine. Only downsides were hard to adjust heating, spotty internet, no instructions how to use oven. Hard to figure out and washer fine but dryer worthless. Thank goodness the drying rack is provided.
Really great location, apartment was generally clean enough, with some stains on curtains - but nothing that scared us or made us feel anything other than comfortable. Space was great for 4 person family, really nice to have a living area to chill out in. Coffee shops close by, and it was within 5m walk of both Tower Hill and Aldgate underground stations.