I booked two rooms directly through the hotel's website, which offered two payment options—pay at the hotel or pay online with a discount. Opting for the convenience of paying at the hotel, I was shocked to arrive and be told that no rooms were available because I hadn’t paid online. If selecting "pay at the hotel" doesn’t guarantee a reservation, then why offer it in the first place? Confirming a booking should mean exactly that—a confirmed room. Instead, we were met with an appalling lack of professionalism, causing unnecessary hassle and stress. The staff, including the manager, showed zero empathy and were only concerned about blaming us for selecting the payment option that they themselves provided. This is by far one of the most unprofessional experiences I’ve ever encountered. Do yourself a favor and book elsewhere. This hotel clearly doesn't value its guests or respect their time. Avoid at all costs!
窗前有一个公园，有很多鸟，花栗鼠跑来跑去。有水壶，毛巾，卫生纸只有1次😆，沐浴露，取暖器，风扇摇晃，衣柜有臭味。朋友们就没那么幸运了；他们的房间有窗户，可以俯瞰后院，所有的风扇和空调都在轰鸣。早餐最好不要吃，没办法，也不清楚它是用什么做的，总之，我们不能吃。但有微波炉。工作人员还可以。
工作人员都很友善。
I booked two rooms directly through the hotel's website, which offered two payment options—pay at the hotel or pay online with a discount. Opting for the convenience of paying at the hotel, I was shocked to arrive and be told that no rooms were available because I hadn’t paid online. If selecting "pay at the hotel" doesn’t guarantee a reservation, then why offer it in the first place? Confirming a booking should mean exactly that—a confirmed room. Instead, we were met with an appalling lack of professionalism, causing unnecessary hassle and stress. The staff, including the manager, showed zero empathy and were only concerned about blaming us for selecting the payment option that they themselves provided. This is by far one of the most unprofessional experiences I’ve ever encountered. Do yourself a favor and book elsewhere. This hotel clearly doesn't value its guests or respect their time. Avoid at all costs!
Price value balance acceptable 👍