从房间乃至整个校园，都能欣赏到令人叹为观止的碧绿海水、棕褐色和粉色沙滩以及蔚蓝的天空。工作人员热情友好，服务周到。海滩交通便利，适合游泳甚至浮潜。房间可以使用遮光窗帘，以免我们在日出时分醒来。酒吧饮品份量不足，价格略贵。冲浪露台餐厅的汉堡鲜嫩多汁，分量十足，而熟食拼盘的肉类则略显不足。乘坐公共汽车前往岛上任何地方都很方便。步行或乘坐短途巴士即可到达校外几家很棒的餐厅，例如Lost In The Triangle、Paraquet和Ice Queen。
The hotel is very beautiful and nice. In my opinion, this is the best looking resort/best architecture in Bermuda. The pools are beautiful, the furniture and styling is modern, high quality and nice. Also, our room felt very private which was super nice, no one could see us and the balcony was private.
Few downsides:
1. Our room was clean but there was a stain on the ceiling of the bathroom + the drawer of the vanity was broken
2. Wifi didn't work at the pool by the beach and cell didn't really have signal.
3. Not much to do around the resort, only 1 restaurant.
4. The heated pool wasn't super hot and the pool by the beach uses the sea water and it not heated, so a bit cold in November.
5. There was supposed to be a yoga class that we wanted to attend, but they decided to cancel it without telling us.
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酒店回复: Dear Gregory,Thank you very much for sharing your detailed feedback and for choosing to stay with us. We’re delighted to hear that you enjoyed the design of the resort, the privacy of your room, and our pools and modern décor. It’s wonderful to know that these aspects helped make your stay memorable.We appreciate you bringing the room concerns to our attention. While our housekeeping team strives for the highest standards, we apologize for the ceiling mark and vanity drawer issue, and we will ensure these are addressed promptly.Regarding the yoga class, we want to clarify that these sessions are hosted by an external vendor. Unfortunately, the cancellation was outside of the hotel’s control, but we understand how disappointing that must have been and will work with the vendor to improve communication moving forward.Connectivity can vary on the island depending on exact location, and both WiFi and cellular signal can be affected. We recognize how important this is to our guests and are continually exploring solutions to improve reliability where possible.We also appreciate your comments about the pool temperatures and the onsite activity options. Feedback like yours helps us identify opportunities to enhance the guest experience.Thank you again for your thoughtful review. We hope to welcome you back for an even better stay in the future.Best Regards,Nagma WalkerGeneal Manager
4.0分
其他
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Leaking refrigerator in the room left puddles. Notified front dress. Workman came and promised to replace it, but never returned. Frig kept leaking. Finally replaced after 2nd day. Also, we had the ONLY patio, out of many dozens, without a lounge chair. Again, front desk acknowledged but did nothing. We got a small credit at end of stay against food in dining room. Modest breakfast for 2 came to $100 with tip, so credit didn’t go far.
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酒店回复: Dear Norman,Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay. A leaking refrigerator and the delay in addressing it are certainly not the level of responsiveness we strive to provide, and we’re sorry this issue disrupted your time with us. We also regret that your patio was missing a lounge chair and that our team did not resolve this promptly despite your request.While we’re glad we could offer a dining credit, we understand it did not fully make up for the frustrations you experienced. Your feedback is extremely valuable, and we have shared your comments with our maintenance and front desk teams to ensure these lapses in communication and follow-through do not happen again.We appreciate your patience and hope you will consider giving us another opportunity to provide the seamless and comfortable stay you expected and deserve.Best Regards,Nagma WalkerGeneral Manager
5.0分
其他
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Amazing stay at the Azura. Ocean front suite where the only sound is waves crashing, a beautifully kept resort with friendly and helpful staff. It’s our second stay here and it won’t be our last.
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酒店回复: Dear Helen,Thank you so much for sharing your wonderful feedback! We’re delighted to hear you enjoyed another relaxing stay in our oceanfront suite and that the sound of the waves and the hospitality of our team made it special. Your kind words mean a lot to us. It was our pleasure to welcome you back, and we can’t wait to host you again for your next getaway to Azura!Best Regards,Nagma WalkerGeneral Manager
5.0分
其他
Beautiful room with a view and a beautiful infinity pool by the beach. The most beautiful place I have stayed. I will come back again!
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酒店回复: Dear Noemie,Thank you for your lovely review!We’re thrilled to hear you enjoyed the stunning views, our infinity pool, and your overall experience at Azura. It means so much to know we’re your favorite place to stay. We can’t wait to welcome you back for another beautiful and relaxing visit!Best Regards,Nagma WalkerGeneral Manager
酒店设施新，清洁人员清洁一般，泳池比较小。
水流太小了，洗澡很不舒服。海滩很棒，还有海景。
从房间乃至整个校园，都能欣赏到令人叹为观止的碧绿海水、棕褐色和粉色沙滩以及蔚蓝的天空。工作人员热情友好，服务周到。海滩交通便利，适合游泳甚至浮潜。房间可以使用遮光窗帘，以免我们在日出时分醒来。酒吧饮品份量不足，价格略贵。冲浪露台餐厅的汉堡鲜嫩多汁，分量十足，而熟食拼盘的肉类则略显不足。乘坐公共汽车前往岛上任何地方都很方便。步行或乘坐短途巴士即可到达校外几家很棒的餐厅，例如Lost In The Triangle、Paraquet和Ice Queen。
工作人员非常友好，乐于助人。房间非常棒，视野开阔，还配有按摩浴缸。感觉就像住在公寓里一样，厨房设施齐全，一应俱全。酒店很新，干净整洁，很有现代感。所有泳池都能欣赏到美景。这绝对是一家豪华酒店。
醒来后可以看到美丽的海景，坐在阳台上欣赏美景。
我们喜欢海滨泳池，太棒了！
The hotel is very beautiful and nice. In my opinion, this is the best looking resort/best architecture in Bermuda. The pools are beautiful, the furniture and styling is modern, high quality and nice. Also, our room felt very private which was super nice, no one could see us and the balcony was private.
Few downsides:
1. Our room was clean but there was a stain on the ceiling of the bathroom + the drawer of the vanity was broken
2. Wifi didn't work at the pool by the beach and cell didn't really have signal.
3. Not much to do around the resort, only 1 restaurant.
4. The heated pool wasn't super hot and the pool by the beach uses the sea water and it not heated, so a bit cold in November.
5. There was supposed to be a yoga class that we wanted to attend, but they decided to cancel it without telling us.
Leaking refrigerator in the room left puddles. Notified front dress. Workman came and promised to replace it, but never returned. Frig kept leaking. Finally replaced after 2nd day. Also, we had the ONLY patio, out of many dozens, without a lounge chair. Again, front desk acknowledged but did nothing. We got a small credit at end of stay against food in dining room. Modest breakfast for 2 came to $100 with tip, so credit didn’t go far.
Amazing stay at the Azura. Ocean front suite where the only sound is waves crashing, a beautifully kept resort with friendly and helpful staff. It’s our second stay here and it won’t be our last.
Beautiful room with a view and a beautiful infinity pool by the beach. The most beautiful place I have stayed. I will come back again!