酒店回复: Dear Guest,Thank you for your honest feedback. We’re glad you took the time to share your concerns, and we sincerely apologize for the poor service, lack of communication, and cleanliness issues you experienced. Your comments will be addressed with our team to ensure improvements are made.Sincerely,Hotel Manager
酒店回复: Dear Guest,We sincerely apologize for the unacceptable conditions you experienced. While we’re glad you chose to stay with us for Hamvention 2025, it’s clear we fell far short. Cleanliness and safety are top priorities, and your concerns are being addressed with urgency. We regret the inconvenience caused and appreciate your honest feedback.Sincerely,Hotel Manager
酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear you found the rooms spotless and our staff attentive. It means a lot that you’ve chosen us as your new go-to spot and would recommend us to others. We look forward to welcoming you again soon!Sincerely,Hotel Manager
4.0分
其他
原文
翻译提供方：Google
好的，
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酒店回复: Dear Guest,Thank you for your 8 out of 10 rating. We're glad to know your stay was satisfactory and appreciate your feedback. We hope to welcome you again soon and provide an even better experience next time.Sincerely,Hotel Manager
3.0分
其他
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Broken shower rod and no shower curtain.
Upon arrival I was so tired that I didn’t even notice the shower curtain rod was ripped out of the wall and hanging by one side with screws and sharp wall anchors hanging. No shower curtain. Coffee maker was broken and there were ants in the bathroom. At check in the front desk staff were very nice. Next morning at checkout, a different woman was working. I told her the issues and she could not have cared less.
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered with the shower, coffee maker, and cleanliness, as well as for the way your concerns were handled at checkout. Your comments are important and will be addressed to improve maintenance and service. We regret the inconvenience caused during your stay.Sincerely,Hotel Manager
2.0分
其他
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It was just an overnight stop on a trip price was great however upon arrival into the room there was a cockroach walking on the bathroom counter. Not a great first impression
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you found the price reasonable for your overnight stay, but we sincerely apologize for the cleanliness issue you encountered. Seeing a cockroach in your room is unacceptable, and we will address this immediately with our housekeeping and pest control teams to ensure it does not happen again.Sincerely,Hotel Manager
1.0分
商务出差
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Receptionist Nightmare
Arrived at Hotel around 8pm, got to room...bathroom wasn't cleaned, still had someone elses dirty towel that was used and no clean towels, no soap, no shampoo...went to front desk asked for the items and was refused a clean towel...the receptionist was another story, the rudest person i have ever came across, she absolutely refused to give me a clean towel and walked away from me and cussed at me and then rolled her eyes and said it wasnt her hotel and i needed to call a manager in the morning to get a towel??? Was the worst experiences i have ever had at a hotel and will NEVER spend money at the establishment again! I hope she gets fired, she has no right to work in customer service!!!
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酒店回复: Dear Guest,We sincerely apologize for the unacceptable experience you encountered during your stay. Cleanliness and professional service are our highest priorities, and it is clear we fell short. Your feedback will be thoroughly reviewed to ensure immediate improvements and a respectful environment for all guests.Sincerely,Hotel Manager
1.0分
其他
Room hadn't been cleaned, one bed was damp, people kept smoking outisde our room
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you stayed with us, but we sincerely apologize for the issues you encountered. We regret that your room had not been properly cleaned, that the bed was damp, and that smoking disturbances affected your stay. Your concerns will be shared with our housekeeping and management teams to ensure better service in the future.Sincerely,Hotel Manager
3.0分
其他
Wellfare motel
The room itself was not too bad, but yeah, the hallways and the rest of the motel were not good at all. The breakfast was bad.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad your room met your expectations, but we apologize for the condition of the hallways and the breakfast experience. Your comments will help us make improvements to provide a better overall stay for our guests.Sincerely,Hotel Manager
3.0分
商务出差
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You can do a lot better
Breakfast was a joke. Hardly anything there. Juice machine only had water, milk qas sitting on an ice pack keeping it tepid at best. A total of 4 containers on yoghurt in fridge. Toaster didnt toast well. Bakery consisted of plain white vread and 2 muffins, cereal choice was 2 types of flakes.
We t to lobby for coffee in the evenung, they couldn't find any cups to put it in .
Also the view out my window, see photo
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酒店回复: Dear Guest,Thank you for your feedback. We are glad your room met your expectations, but we apologize for the condition of the hallways and the breakfast experience. Your comments will help us make improvements to provide a better overall stay for our guests.Sincerely,Hotel Manager
不喜欢房间和员工。工作人员很不友好，他们拿走了我的毛巾，还告诉我找不到了。入住期间，工作人员一直在接听私人电话，直到我办理入住手续。退房时，电梯坏了，没有标志牌提示，工作人员也没有为电梯故障道歉。工作人员很不友好。床单上有污渍。很抱歉我住过这家酒店。以后不会再住了。
太恶心了。第一个警告信号是，当我开车进屋时，有两辆警车堵住了停车场，车里还有两个戴着手铐的女瘾君子。这栋房子里住满了长期居住的流浪汉。他们都在阳台上看着他们的朋友被逮捕。
我入住了我的房间。我计划在这里住三个晚上，参加2025年的火腿节。当我到达房间时，我发现我的鞋子粘在地板上了。我仔细一看，地板可能已经一个月没拖了。你可以用油灰刀把所有角落的污垢都刮掉。浴室和淋浴也好不到哪里去。糟糕到作为一个男人，我都不想坐在马桶上方便。住了两晚后，我最终决定再也忍受不了了，提前一天离开了。无论如何我都不会住在这里。
我喜欢它，房间闻起来很干净，一尘不染，这是我现在的新住处，员工们都很好，如果你需要什么，他们会马上给你，我会向我认识的每个人推荐这个地方
好的，
Broken shower rod and no shower curtain.
Upon arrival I was so tired that I didn’t even notice the shower curtain rod was ripped out of the wall and hanging by one side with screws and sharp wall anchors hanging. No shower curtain. Coffee maker was broken and there were ants in the bathroom. At check in the front desk staff were very nice. Next morning at checkout, a different woman was working. I told her the issues and she could not have cared less.
It was just an overnight stop on a trip price was great however upon arrival into the room there was a cockroach walking on the bathroom counter. Not a great first impression
Receptionist Nightmare
Arrived at Hotel around 8pm, got to room...bathroom wasn't cleaned, still had someone elses dirty towel that was used and no clean towels, no soap, no shampoo...went to front desk asked for the items and was refused a clean towel...the receptionist was another story, the rudest person i have ever came across, she absolutely refused to give me a clean towel and walked away from me and cussed at me and then rolled her eyes and said it wasnt her hotel and i needed to call a manager in the morning to get a towel??? Was the worst experiences i have ever had at a hotel and will NEVER spend money at the establishment again! I hope she gets fired, she has no right to work in customer service!!!
Room hadn't been cleaned, one bed was damp, people kept smoking outisde our room
Wellfare motel
The room itself was not too bad, but yeah, the hallways and the rest of the motel were not good at all. The breakfast was bad.
You can do a lot better
Breakfast was a joke. Hardly anything there. Juice machine only had water, milk qas sitting on an ice pack keeping it tepid at best. A total of 4 containers on yoghurt in fridge. Toaster didnt toast well. Bakery consisted of plain white vread and 2 muffins, cereal choice was 2 types of flakes.
We t to lobby for coffee in the evenung, they couldn't find any cups to put it in .
Also the view out my window, see photo