酒店回复: Thank you for staying with us. We are sorry that you had a bad experience booking with *******. Please feel free to reach out to us directly so we can correct your issue.
5.0分
其他
原文
翻译提供方：Google
非
酒店回复: Thank you for staying with us!
3.0分
其他
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The good: The view was beautiful. We had a perfect view of the sunrise. The staff was very friendly. They reaponded very quickly to our service request. The breakfast was good. The bad: The rooms have a layer of dust and we kept finding strands of hair. The beds were not super comfortable.
I probably would not book again.
酒店回复: Thank you for staying with us.
3.0分
家庭亲子
The room sofa was soiled. The room had a slightly musty odor. It wasn’t unbearable. But definitely noticeable and unpleasant.
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酒店回复: Hello,Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear about the condition of your room and the musty odor you noticed during your stay. This isn’t the impression we want to leave, and we sincerely apologize for the inconvenience. Our maintenance and housekeeping teams will be investigating right away to ensure the room is thoroughly inspected and properly addressed. We truly appreciate you choosing to stay with us at our oceanfront property and hope we’ll have the opportunity to welcome you back for a much fresher and more enjoyable visit.
3.0分
情侣出游
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Grounds great. 4 time there. Rooms not that clean. Not dirty but so so walls in bathroom dirty. Room had a bit of a smell. Bird poop on balcony. When we first went, albeit it was new 5 years ago, it was spotless. Food good but everyday bananas were rotten. Just throw them out. Still overall good but don’t think we will be back as my wife likes a very clean room.
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酒店回复: Thank you very much for taking the time to share your feedback. We truly appreciate your loyalty in visiting us four times.However, I am very sorry to learn that your recent stay did not meet your expectations regarding the cleanliness of your room and bathroom. We strive to maintain the highest standards, and it’s disappointing to hear about the issues with the bathroom walls, the smell, and the balcony. Please accept our sincere apologies for any discomfort this caused you and your wife.Regarding the bananas, thank you for bringing that to our attention. We will ensure they are checked more carefully moving forward.Your comments are invaluable to us as we continuously work to improve, and we hope you might consider giving us another chance in the future to provide you with the spotless experience you expect and deserve.With Hospitality,Ashley NeumannSpringhill Suites Oceanfront
4.0分
情侣出游
I love the location of the hotel, the room was clean the staff was helpful! What I didn’t like was the check in and the parking! Overall we had a great time!
酒店回复: Thank you for staying with us!
5.0分
家庭亲子
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When I walked into lobby I didn’t receive a welcoming feeling. Both people at front desk were busy scrolling on their phones. Finally one said hello but didn’t offer to assist with the check in. The other person looked up from her phone and asked if she could help me. The direction to the parking were not clear. The introduction to the hotel amenities was not clear Otherwise I was pleased with hotel
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酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear that your arrival experience did not meet expectations. A warm and welcoming first impression is something we take seriously, and it's clear we fell short during your check-in.Your comments regarding our front desk team's attentiveness and the clarity of directions and amenity information have been shared with our management team for immediate review and improvement. Please know that this is not reflective of the service standards we strive to uphold.That said, I’m glad to hear you were otherwise pleased with your stay. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a more seamless and welcoming experience in the future.
5.0分
其他
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Staff from check in to first floor bar were exceptional and friendly. Facility is well kept and inviting. Breakfast area was kept clean by staff who also did an amazing job. Enjoyed my stay will definitely be returning.
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酒店回复: Thank you so much for your kinds words about your recent stay with us. We will see you again next time your find yourself in Myrtle Beach!
5.0分
家庭亲子
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Staff was always friendly and helpful. The scent that was in their ventilation system was wonderful! It smelled amazing every time you walked in.
The cleanliness was perfect!
The view of the ocean was beautiful.
I would definitely recommend staying here. I will stay again for sure.
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酒店回复: Awesome pictures! Thank you so much for choosing to stay with us and we hope to welcome you back again soon!
位置很好，算是中心吧，反正去哪都是10分钟。就在海滩边，出门就是沙滩。有室内有室外游泳池，热水池。设施很新。早餐不错了，对于三星级酒店而言，良心。所有房间都是朝海的。
这家酒店确实兑现了广告承诺。问题是，你说的那些东西全都不是真的：免费停车，其实根本不免费。VIP 通道，他们自己都不承认。跟*******做转售的经历太糟糕了。
非
The good: The view was beautiful. We had a perfect view of the sunrise. The staff was very friendly. They reaponded very quickly to our service request. The breakfast was good. The bad: The rooms have a layer of dust and we kept finding strands of hair. The beds were not super comfortable.
I probably would not book again.
The room sofa was soiled. The room had a slightly musty odor. It wasn’t unbearable. But definitely noticeable and unpleasant.
Grounds great. 4 time there. Rooms not that clean. Not dirty but so so walls in bathroom dirty. Room had a bit of a smell. Bird poop on balcony. When we first went, albeit it was new 5 years ago, it was spotless. Food good but everyday bananas were rotten. Just throw them out. Still overall good but don’t think we will be back as my wife likes a very clean room.
I love the location of the hotel, the room was clean the staff was helpful! What I didn’t like was the check in and the parking! Overall we had a great time!
When I walked into lobby I didn’t receive a welcoming feeling. Both people at front desk were busy scrolling on their phones. Finally one said hello but didn’t offer to assist with the check in. The other person looked up from her phone and asked if she could help me. The direction to the parking were not clear. The introduction to the hotel amenities was not clear Otherwise I was pleased with hotel
Staff from check in to first floor bar were exceptional and friendly. Facility is well kept and inviting. Breakfast area was kept clean by staff who also did an amazing job. Enjoyed my stay will definitely be returning.
Staff was always friendly and helpful. The scent that was in their ventilation system was wonderful! It smelled amazing every time you walked in.
The cleanliness was perfect!
The view of the ocean was beautiful.
I would definitely recommend staying here. I will stay again for sure.