酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Stroudsburg. It upsets me to hear that your stay did not meet your expectations due to the cleanliness and noise issues you reported. I am sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I appreciate you bringing your experience to our attention. We intend to learn from this experience and hope you'll give Red Roof another opportunity to welcome you to one of our nearly 700 locations in the future. Very truly yours,ErikaRed Roof Management RediResponse Specialist

酒店回复: Dear Melissa,Thank you for taking the time to tell us about your experience at the Red Roof Inn Stroudsburg. We are glad that you found our location clean. However, it is regrettable to hear that the condition of the main door and the smell you mentioned did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist

酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Stroudsburg. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with you room not being available at check in. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

酒店回复: Dear Jacqueline,Thank you for taking the time to write a review of your stay at the Red Roof Inn Stroudsburg. I am deeply sorry to hear about the unacceptable conditions you experienced in your room. The presence of a bug, your issue with the toilet and the odor of the sheets are completely below our standards. Please accept my sincerest apologies for this distressing situation. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.  At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.  Sincerely,MatthewRed Roof Management RediResponse Specialist

酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Stroudsburg. Nos complace saber que nuestro estacionamiento le resultó conveniente y que su habitación estaba limpia y bien equipada. Agradecemos enormemente sus comentarios positivos, que animan a nuestro equipo a seguir brindándole un excelente servicio.Esperamos seguir brindándole excelentes experiencias. Gracias por elegir Red Roof. ¡Esperamos darle la bienvenida nuevamente en el futuro!Atentamente,ReyGerencia de Red RoofEspecialista en RediResponse

酒店回复: ¡Muchas gracias por su excelente calificación de 5 sobre 5! Nos alegra saber que tuvo una experiencia tan positiva con nosotros. Su satisfacción es nuestra mayor recompensa, y esperamos poder darle la bienvenida nuevamente muy pronto.¡Gracias por elegirnos!Atentamente,

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Stroudsburg. We are thrilled to hear you had a positive experience at our hotel. It's always rewarding to know our guests appreciate our efforts. We strive to provide exceptional service and a comfortable stay for everyone.We hope to continue to provide great experiences for you. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you are comfortable. Thank you for choosing Red Roof and we look forward to seeing you on your future travels.Sincerely,JoeRed Roof ManagementRediResponse Specialist