酒店回复: Muchas gracias por tu calificación de 10/10! 😊Nos alegra mucho saber que encontraste a nuestro personal muy amable. Esperamos darte la bienvenida nuevamente muy pronto para otra estancia igual de agradable.

酒店回复: Muchas gracias por su excelente calificación. Nos alegra saber que encontró nuestro alojamiento muy bueno y a buen precio. Esperamos darle la bienvenida nuevamente pronto.Thank you very much for your excellent rating. We are glad to know you found our accommodation very good and affordable. We hope to welcome you back soon.

酒店回复: Here is the revised, polished version including your added point:---We are truly sorry to hear about your experience, and we sincerely apologize for the conditions you encountered. The issue you described is not related to our property but to a neighboring facility where the City has installed a plant that can occasionally cause unwanted odors.Please know that we take concerns regarding cleanliness, odors, and staffing extremely seriously. Our location is staffed 24/7; however, during a full house, our team members may briefly step away from the desk to assist other guests. In these instances, we post a notice informing guests that we have stepped away, along with information on how to reach us while we are assisting another guest, and that we will return shortly.We appreciate your feedback and regret any inconvenience this may have caused. Your experience is important to us, and we remain committed to ensuring a more comfortable stay moving forward.

酒店回复: We’re truly sorry to hear about your recent experience, and we sincerely apologize for the discomfort and disappointment you felt during your stay. This is far from the standard we aim to provide.The issues you mentioned — from the condition of the door and lock to the stained washcloth and the behavior of our staff — are unacceptable. We take your concerns about safety and cleanliness very seriously, and we will be addressing each of these points immediately with our team to ensure they are corrected.Thank you again for bringing this to our attention. We value your feedback and hope to have the chance to provide you with a much better experience in the future.

酒店回复: Kurt,Thank you for taking the time to share your feedback! We’re glad to hear you found our property clean, conveniently located, and a great value. We appreciate your honest comments about the style of our motel and our guests—many of them are short-term farm workers we’ve built relationships with over the years, and they return season after season. We’re proud to provide a welcoming and comfortable place for all our visitors. We hope to see you again the next time you’re passing through!

酒店回复: Thank you for sharing your feedback. It sounds like there may have been some confusion, as our property does not require a $100 deposit for all guests. A deposit is only requested in rare cases where there have been past incidents associated with a reservation. We’re sorry for any misunderstanding and hope you may have reviewed the correct location. If you’d like, please reach out to our front desk team directly so we can look into your stay and clarify the details. We appreciate your time and the opportunity to address your concerns.

酒店回复: Thank you so much for your kind words and great rating! We’re delighted to hear that you had everything you needed for a comfortable stay and that you appreciated our hospitality. Your feedback means a lot to us, and we hope to welcome you back again soon!

酒店回复: Dear Ms. Nancy,We sincerely apologize for the inconvenience you experienced during your recent stay with us. We are currently in the process of upgrading our facilities and enhancing the quality of our products, which we hope will improve our guests' experiences.Regarding the ice machine, we want to clarify that it is conveniently located outside the guest washer and dryer area for your convenience.As for the reservation issue, our manager apologized for the mix-up and confirmed that your reservation was indeed secured for three nights. We understand that you needed to check out early due to an emergency. Please note that the promotion you selected included a deeply discounted three-night stay, which comes with a no-refund policy, and we adhered to these terms.Once again, we apologize for the inconvenience and appreciate your understanding as we strive to upgrade our facilities. We hope you will consider giving us another chance to provide you with our hospitality services in the future.Thank you for your understanding.Warm regards,

酒店回复: Dear Perry,Thank you for your feedback. We do accommodate guests who need to travel with pets and those with life support animals. Rest assured, we take extra care with cleanliness upon their check-out to ensure a comfortable environment for all our guests. Thank you for your valuable business. We hope to see you again.

酒店回复: Thank you so much for your kind words! We're thrilled to hear that we are your "go-to" choice for your stays. It's always our goal to provide a wonderful experience, and your continued support means the world to us. We look forward to welcoming you back soon. If there's anything specific you need during your next visit, please don't hesitate to reach out.