There was so much light coming in the windows that I couldn’t sleep or stay asleep. When I asked if there was a different room with curtains I was told that’s why they provided eye masks. The eye mask provided was super uncomfortable. Don’t stay here if you need darkness to sleep or the sun in the morning to judge when it’s time to wake up. Every time I woke up throughout the night I thought the sun was out already. The thermostat was also very wonky. Either so hot or too cold. Clearly it was reading a temperature that wasn’t in the room. The room was clean and the staff was friendly, but that doesn’t matter if I can’t actually sleep.
5.0分
其他
Room was spotless and comfortable. The staff did an outstanding job of making sure we felt welcomed and accommodated any requests
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酒店回复: Thank you for your review and the compliments about our hotel and staff. We are so glad that you enjoyed your time with us and hope to see you again soon for a future stay.
5.0分
其他
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Interesting theme of traditional office bank building; modern conversion into hotel rooms well done. Room clean and comfortable; also quiet. Bath very nice. Did not eat much in lobby restaurant, but what I had was high quality. Staff very friendly and helpful. Parking about a block away in hotel reserved spaces of large parking garage. Minimal parking charge for a downtown location. Elevator not working in garage during my one-night stay. 😟. Noticed this hotel is only a couple blocks from Amtrak station. Was there on a Tuesday night, and learned they were all booked except for one room. Would definitely recommend as an alternative to the Hotel Roanoke!
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酒店回复: We want to thank you for taking the time to write this review about your positive experience. We greatly appreciate your recommendation and hope to welcome you back soon.
5.0分
其他
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Was a very nice stay. Appreciated some of the decor that made it more unique than a typical hotel. Parking was easy. Enjoyed drinks and food at the onsite restaurant. Was walkable to things downtown.
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酒店回复: Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!
5.0分
情侣出游
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Loved my stay here! The staff was so welcoming, and the rooms were spacious and cozy. The fact that it’s a restored old bank makes it even cooler. You can feel the charm and history throughout the building. Would absolutely stay again.
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酒店回复: Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. Come back for another stay soon!
4.0分
情侣出游
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Cool hotel occupying a former old bank building. Updated very nicely. The room was very nice with new everything. Nice and quiet considering the center city location. Parking is un a garage about a block away. The only issue for us was the lack of a convenient loading area in front of the hotel. You basically have to park in front and shuttle your stuff in the front door to a luggage cart inside the hotel. Overall very happy with the stay.
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酒店回复: We want to thank you for taking the time to write this review about your positive experience. We greatly appreciate your recommendation and hope to welcome you back soon.
4.0分
其他
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Has potential, almost there.
The restored/converted bank building was very well done. Our room and bed were very comfortable. But the coffee maker was difficult to use. I ordered the steak offering and it was, at best warm, even after sending it back. Only to find out later that they don't have a conventional kitchen and their 'heating' equipment was out of order. But they certainly charged us the food to meet, Unfortunately, loading and unloading luggage is a real challenge because there is no bellman, and the bell cart barely fits through the front door and you cannot get it to street level to load the carpeting, due to the step down curb. In my opinion, they need valet parking because their psrking is a block and a half away on the fourth floors, and when we were there the elevator wasn't working.
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酒店回复: Thank you for sharing your feedback. While we’re glad you enjoyed the comfort of your room and the historic character of our building, we’re sorry to hear about the challenges you experienced during your stay. We appreciate your comments regarding dining, parking, and the arrival experience, as they help us identify where we can improve.
5.0分
其他
The staff were very friendly and helpful - our room was clean and comfortable- would definitely stay again
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酒店回复: Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. Come back for another stay soon!
酒店超出了我们的预期,位置极佳,步行即可到达餐厅
房间太小,不值这个价钱,而且他们给我安排的房间就在电梯旁边……设施也太普通了。
There was so much light coming in the windows that I couldn’t sleep or stay asleep. When I asked if there was a different room with curtains I was told that’s why they provided eye masks. The eye mask provided was super uncomfortable. Don’t stay here if you need darkness to sleep or the sun in the morning to judge when it’s time to wake up. Every time I woke up throughout the night I thought the sun was out already. The thermostat was also very wonky. Either so hot or too cold. Clearly it was reading a temperature that wasn’t in the room. The room was clean and the staff was friendly, but that doesn’t matter if I can’t actually sleep.
Room was spotless and comfortable. The staff did an outstanding job of making sure we felt welcomed and accommodated any requests
Interesting theme of traditional office bank building; modern conversion into hotel rooms well done. Room clean and comfortable; also quiet. Bath very nice. Did not eat much in lobby restaurant, but what I had was high quality. Staff very friendly and helpful. Parking about a block away in hotel reserved spaces of large parking garage. Minimal parking charge for a downtown location. Elevator not working in garage during my one-night stay. 😟. Noticed this hotel is only a couple blocks from Amtrak station. Was there on a Tuesday night, and learned they were all booked except for one room. Would definitely recommend as an alternative to the Hotel Roanoke!
Was a very nice stay. Appreciated some of the decor that made it more unique than a typical hotel. Parking was easy. Enjoyed drinks and food at the onsite restaurant. Was walkable to things downtown.
Loved my stay here! The staff was so welcoming, and the rooms were spacious and cozy. The fact that it’s a restored old bank makes it even cooler. You can feel the charm and history throughout the building. Would absolutely stay again.
Cool hotel occupying a former old bank building. Updated very nicely. The room was very nice with new everything. Nice and quiet considering the center city location. Parking is un a garage about a block away. The only issue for us was the lack of a convenient loading area in front of the hotel. You basically have to park in front and shuttle your stuff in the front door to a luggage cart inside the hotel. Overall very happy with the stay.
Has potential, almost there.
The restored/converted bank building was very well done. Our room and bed were very comfortable. But the coffee maker was difficult to use. I ordered the steak offering and it was, at best warm, even after sending it back. Only to find out later that they don't have a conventional kitchen and their 'heating' equipment was out of order. But they certainly charged us the food to meet, Unfortunately, loading and unloading luggage is a real challenge because there is no bellman, and the bell cart barely fits through the front door and you cannot get it to street level to load the carpeting, due to the step down curb. In my opinion, they need valet parking because their psrking is a block and a half away on the fourth floors, and when we were there the elevator wasn't working.
The staff were very friendly and helpful - our room was clean and comfortable- would definitely stay again