酒店回复: Dear Valued Guest,Warm greetings from Citadines Raffles Place Singapore.Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you enjoyed our excellent location, with convenient access to the shopping mall downstairs and Lau Pa Sat nearby, making dining experiences effortless.We are pleased that the modern decor, the small kitchenette, and especially the opportunity to enjoy the stunning views from the fifty-first floor contributed positively to your stay. Your thoughtful comments are sincerely appreciated and will be shared with our team as encouragement to continue delivering exceptional service and memorable experiences to all our guests.We look forward to welcoming you back to Citadines Raffles Place Singapore for another enjoyable stay in the near future.Warm regards,The management of Citadines Raffles Place Singapore
酒店回复: Dear Valued Guest,Greetings from Citadines Raffles Place Singapore.Thank you very much for taking the time to share your perfect-rated review following your stay with us. We are delighted to know that you enjoyed our prime location in the heart of Raffles Place and appreciated the vibrant dining options nearby, including the heritage food court at Lau Pa Sat.It is wonderful to hear that our team made a positive impression with their friendliness and multilingual support. Delivering attentive and personalised service is at the heart of what we do, and your kind words will be shared with the team as a source of encouragement.We are truly pleased that your stay was a memorable one, and we sincerely hope to welcome you back to Citadines Raffles Place Singapore on your future visits to the city.We are at your service, and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore
酒店回复: Dear Jiushidayier,Warm greetings from Citadines Raffles Place Singapore.Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to learn that you found our residence convenient for family travel and enjoyed the swimming pool as part of your stay with your children.We are pleased that our central location enhanced your experience, with easy walking access to Chinatown, Merlion Park, and Clarke Quay. Being able to explore key attractions comfortably on foot is something many of our guests value, and we are glad this contributed positively to your visit.We also appreciate your comments regarding the room size. While our rooms are thoughtfully designed to maximize comfort and functionality, we are happy to know that you found them cozy and suitable for your stay.Thank you once again for choosing Citadines Raffles Place Singapore. We look forward to welcoming you and your lovely family back in the future and to providing you with another pleasant and memorable stay.Warm regards,The management of Citadines Raffles Place Singapore
酒店回复: Dear Valued Guest,Greetings from Citadines Raffles Place Singapore.Thank you for sharing your feedback regarding your recent stay. We sincerely apologise for any disappointment you experienced with our cleaning schedule and the in-room facilities in the Studio Executive apartment. Detailed information regarding the apartment, including its facilities, is stated under the link "room details" to help our guests make informed choices before confirming their reservations.Please allow us to clarify that as part of our Go-Green efforts, in line with the Singapore Green Plan 2030 and our sustainability goals as responsible lodging operators, we do not provide bottled mineral water in the apartments due to the tremendous amount of plastic and paper waste generated daily by the industry. Instead, we provide a carafe in each apartment for guests’ use at the hot and cold water dispensers located at the lift lobby on every apartment level.Regarding housekeeping, we understand that our cleaning schedule may not meet all guests’ preferences. For transparency, information on our housekeeping schedule is stated at the lower end of our property storefront on the Ctrip website under "Fine print – Other regulations," where it clearly mentions that the property provides three times a week housekeeping service, except on Sundays and public holidays. We seek your kind understanding in this matter.We value your feedback as it helps us review and improve our services and facilities, and we hope to have the opportunity to welcome you back to Citadines Raffles Place Singapore under better circumstances.Kind regards,The Management of Citadines Raffles Place Singapore
酒店回复: Dear Valued Guest,Greetings from Citadines Raffles Place Singapore.Thank you for taking the time to share your feedback following your stay. We sincerely apologise for any inconvenience caused by the limited availability of Chinese-speaking team members during your visit. Please allow us to explain that we have four Chinese-speaking Guest Service team members; regrettably, these colleagues were either on their days off or assigned to different shifts when you required assistance. We understand how this may have impacted your experience and appreciate your kind understanding in this matter.We also thank you for highlighting the friendly housekeeping team and our convenient location, and we will continue to monitor and improve our facilities and services to enhance the comfort of our guests.Thank you for giving us the pleasure of hosting you at our serviced residence.We sincerely hope to welcome you back. We are at your service and we wish you well. Kind regards,The management of Citadines Raffles Place Singapore
酒店回复: Dear as_fish,Greetings! Thank you very much for your thoughtful and detailed review of your recent stay at Citadines Raffles Place Singapore. We are delighted to know that you enjoyed our central location and that our serviced residence offered you the convenience and comfort you were looking for.It brings us joy to hear that you appreciated the peacefulness of your aprtment, the range of facilities such as the gym, swimming pool and self-service laundry room, as well as the beautiful Sky Garden which is indeed a hidden gem. We are also pleased to know our front desk team was able to communicate effectively and assist you during your stay.We have taken note of your comments regarding the room size and humidity, and we will share this with the relevant persons for review. With your recent experience, we sincerely hope our serviced residence will be your choice accommodation whenever your travels bring you back to our city-state, and that you will recommend us to your family and friends back home.We are at your service and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore
酒店回复: Dear Valued Guest,Greetings from Citadines Raffles Place Singapore.Thank you for taking the time to share your detailed feedback following your stay with us. We appreciate your balanced observations and are pleased to know that you found the apartment generally well maintained, with a spacious bathroom, complete in-room facilities, and thorough housekeeping service. It is also encouraging to learn that our team at the front desk was helpful during your stay.At the same time, we regret the discomfort caused by the air conditioning temperature and the condition of the caps on the glass water bottles. Please accept our sincere apologies for this oversight. Your comments have been shared with our housekeeping and maintenance teams to reinforce attention to cleanliness and to review temperature settings to better support guest comfort.We also appreciate your feedback regarding the luggage storage arrangement. Your observations are valuable, as they allow us to review our processes and consider enhancements to guest convenience and peace of mind.Thank you once again for choosing to stay with us and for sharing your experience. We truly value your feedback and hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.We are at your service, and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore
酒店回复: Dear Xiaobaitang,Greetings from Citadines Raffles Place Singapore.Thank you for sharing your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated our great location and found the room spacious for Singapore.We apologise for any inconvenience caused by the difficulty in finding the entrance and the current renovation of the rooftop Sky Garden. We understand how these aspects may have affected your experience.We also take note of your comments regarding the laundry facilities and the waiting times. Please be assured that we will share your feedback with the relevant parties for their consideration as they review opportunities to enhance the guest experience.It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back.We are at your service, and we wish you well. Kind regards,The management of Citadines Raffles Place Singapore
酒店回复: Dear Linmuxiuzi,--Thank you very much for choosing to stay with us at Citadines Raffles Place Singapore, and for sharing such a detailed and thoughtful review of your experience.--We are truly pleased to hear that you enjoyed our central location in the Central Business District, with many of Singapore’s iconic landmarks, such as Merlion Park and Clarke Quay, just a short walk away. It is wonderful to know that you found the apartment clean, well-equipped, and comfortable, and that our amenities such as the in-room coffee and tea, drinking water dispenser, and cool air conditioning added to your overall satisfaction.--We also appreciate your kind words about our team’s service attitude. We are especially glad to know that you felt supported by staff members who could communicate in both Chinese and English, making your stay more seamless and welcoming.--It is great to hear that you had the opportunity to enjoy the sky garden on the seventeenth floor and the stunning views from the fifty-first floor. We are proud to offer spaces that allow our guests to relax while taking in Singapore’s beautiful skyline.--Your feedback means a great deal to us, and we hope to have the pleasure of welcoming you back again for another enjoyable stay.--Warm regards,--The management of Citadines Raffles Place Singapore
酒店地理位置很不错,楼下就是商场,老巴刹在附近,吃饭都很方便,现代风装修,甚至还有小厨房,最棒的是可以去到51楼,看新加坡的景色。
位置很好,好像是商务区,在来福士广场,吃饭的地方有个好像叫老巴刹的美食中心,吃的太多了,有点逛不过来,酒店前台在九楼,服务热情中英文都可以。
带孩子非常方便,有游泳池,离牛车水和鱼尾狮公园都是步行几分钟的路程,克拉码头步行十五分钟,房间不大,但是挺温馨
完全没有服务,房间很小,不提供水,没有存包服务,比如家还要差。我一一列举。
1. 酒店3点以后才有房间,早到要等。
2. 酒店不每天提供清洁服务,我住了3天,仅在第一天提供了清洁;请问我第一天会有什么需要清理?
3. 房间面积很小,也没有灶台,并不是标榜的“服务公寓”,一般的服务公寓至少需要有一个电灶台,而这里的房间仅仅就是一个最基本的小房间。
4. 房间内不提供饮用水,需要去电梯口打水;水量很小,用酒店提供的瓶子,打满需要接8-9次。
5. 离店时没有行李存放服务,住客只能自助存到1楼入口处的小门廊里,无人看守。对于无锁的背包并不安全。
总之,不要选择这里下榻,对于中国客人来说这里太差了。店家就是以最少的服务,挣了一个最高的利润空间。我的所有同事(来自世界各国)都不建议选择这里。我们下次出差也不会住这里了。
这家公寓式酒店,没有中文服务可能需要偶遇才可以,房间小,比较潮湿,临时休息下还是可以的,在CBD房间比较安静,除了冰箱和空调的噪音大了很多,每天会有清洁,清洁人员很热情,离几个景点都不远,周边吃的很方便,打车需要等待毕竟周边比较拥堵,不适合家庭住
位置很好,房间宽敞。
很新,也很现代化。
入住前可以使用泳池或健身房,也有淋浴间和更衣室。
清洁服务不太满意:垃圾收走了,碗碟也洗了,床也铺好了,但地板和桌子都没擦。
退房时,大堂星巴克机器免费给我做了一杯咖啡。
地理位置超赞!步行到红线绿线莱佛士坊地铁、或者蓝线直落亚逸地铁,都是5分钟以内。步行到鱼尾狮、牛车水、克拉码头、老巴刹等等15分钟以内。附近的商场有很多吃的,商场里的亚坤早餐时间不用排队也是惊喜的。
房间超级超级安静。不知道怎么做到的,一层楼40间屋子,住了3天几乎没看到过邻居,也很少听见声音,休息的非常好。
公寓式管理,所以这3天没有打扫卫生,但有一天服务小哥倒垃圾和换毛巾。其实注意保持下卫生,住的也挺舒服了。
前台有的会中文,不会中文的也会尽量慢慢说英文,连写带比划地能听明白,不影响入住。
有游泳池和健身房,晚上可以开到10点。自助洗衣房8新币洗一次8新币烘干一次。烘干非常有必要,衣服太难晾干了,屋子有些潮湿。
超级推荐51层,像个小型植物园,景观视野很好,各种好看的花花还有植物标牌,不容错过。
除了房间稍小且有点潮湿,其他都很满意
房间总体小,但是浴室比较开阔,空调有点冷,密封窗,设施齐备,电梯旁边就有直饮水机器,房间里有热水壶,冰箱,烤箱。但是接水的玻璃瓶盖子有点脏,可以自己带个杯子。房间整体还是挺新的,没看见虫子。感觉打扫卫生的人员比较细致。前台人员服务也不错,有一个男生会讲中文。行李寄存在一楼的一个小房间,无人看管,所以我们只把装衣服的箱子放在那里。
挺好的,地理位置绝佳,就是入口略微难找,顶楼花园在装修所以看不到,房间还是可以的,在新加坡算宽敞了。洗衣房洗衣机有点少,洗的人却很多,所以一直等到凌晨去洗才没有人,希望以后能增加数量。
酒店地址在CBD商业圈,到达鱼尾狮公园走路10分钟,离克拉码头也很近,新加坡不大很多地方步行就能到,
卫生:很干净整洁卫生间也大
设施:房间虽小五脏俱全,还送了咖啡红茶,电梯口就有直饮水设备,空调很冷
床都是1.5m的只能睡2人
服务:服务态度很好,也有华人会说中文,不是华人就要英文了,但是它们讲的速度不快还是能听明白!
这个公寓楼还有17层空中花园可以逛,51层有房卡的可到17层再换电梯到51层!风景绝佳!!