酒店回复: Dear Linmuxiuzi,--Thank you very much for choosing to stay with us at Citadines Raffles Place Singapore, and for sharing such a detailed and thoughtful review of your experience.--We are truly pleased to hear that you enjoyed our central location in the Central Business District, with many of Singapore’s iconic landmarks, such as Merlion Park and Clarke Quay, just a short walk away. It is wonderful to know that you found the apartment clean, well-equipped, and comfortable, and that our amenities such as the in-room coffee and tea, drinking water dispenser, and cool air conditioning added to your overall satisfaction.--We also appreciate your kind words about our team’s service attitude. We are especially glad to know that you felt supported by staff members who could communicate in both Chinese and English, making your stay more seamless and welcoming.--It is great to hear that you had the opportunity to enjoy the sky garden on the seventeenth floor and the stunning views from the fifty-first floor. We are proud to offer spaces that allow our guests to relax while taking in Singapore’s beautiful skyline.--Your feedback means a great deal to us, and we hope to have the pleasure of welcoming you back again for another enjoyable stay.--Warm regards,--The management of Citadines Raffles Place Singapore
酒店回复: Dear Valued Guest,Greetings from Citadines Raffles Place Singapore.Thank you for sharing your feedback regarding your recent stay. We sincerely apologise for any disappointment you experienced with our cleaning schedule and the in-room facilities in the Studio Executive apartment. Detailed information regarding the apartment, including its facilities, is stated under the link "room details" to help our guests make informed choices before confirming their reservations.Please allow us to clarify that as part of our Go-Green efforts, in line with the Singapore Green Plan 2030 and our sustainability goals as responsible lodging operators, we do not provide bottled mineral water in the apartments due to the tremendous amount of plastic and paper waste generated daily by the industry. Instead, we provide a carafe in each apartment for guests’ use at the hot and cold water dispensers located at the lift lobby on every apartment level.Regarding housekeeping, we understand that our cleaning schedule may not meet all guests’ preferences. For transparency, information on our housekeeping schedule is stated at the lower end of our property storefront on the Ctrip website under "Fine print – Other regulations," where it clearly mentions that the property provides three times a week housekeeping service, except on Sundays and public holidays. We seek your kind understanding in this matter.We value your feedback as it helps us review and improve our services and facilities, and we hope to have the opportunity to welcome you back to Citadines Raffles Place Singapore under better circumstances.Kind regards,The Management of Citadines Raffles Place Singapore
酒店回复: Dear as_fish,Greetings! Thank you very much for your thoughtful and detailed review of your recent stay at Citadines Raffles Place Singapore. We are delighted to know that you enjoyed our central location and that our serviced residence offered you the convenience and comfort you were looking for.It brings us joy to hear that you appreciated the peacefulness of your aprtment, the range of facilities such as the gym, swimming pool and self-service laundry room, as well as the beautiful Sky Garden which is indeed a hidden gem. We are also pleased to know our front desk team was able to communicate effectively and assist you during your stay.We have taken note of your comments regarding the room size and humidity, and we will share this with the relevant persons for review. With your recent experience, we sincerely hope our serviced residence will be your choice accommodation whenever your travels bring you back to our city-state, and that you will recommend us to your family and friends back home.We are at your service and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore
酒店回复: Dear Xiaobaitang,Greetings from Citadines Raffles Place Singapore.Thank you for sharing your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated our great location and found the room spacious for Singapore.We apologise for any inconvenience caused by the difficulty in finding the entrance and the current renovation of the rooftop Sky Garden. We understand how these aspects may have affected your experience.We also take note of your comments regarding the laundry facilities and the waiting times. Please be assured that we will share your feedback with the relevant parties for their consideration as they review opportunities to enhance the guest experience.It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back.We are at your service, and we wish you well. Kind regards,The management of Citadines Raffles Place Singapore
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Citadines Raffles Place Singapore. We are truly delighted to learn that your experience with us was fantastic.It is most rewarding to know that you appreciated our prime location, with its convenient access to public transportation and the variety of dining options nearby. We are equally pleased that you found your accommodation to be clean, well equipped, and comfortable, and that the quality of our bedding contributed positively to your stay.Your kind recognition of our front desk colleagues is sincerely appreciated. We take great pride in delivering warm, efficient, and personalized service, and it is encouraging to hear that our team made you feel welcomed and well assisted from the moment of your arrival.Thank you for your strong recommendation and for choosing to stay with us. We look forward to the pleasure of welcoming you back to Ascott Raffles Place Singapore and to providing you with another exceptional experience in the near future.Warm regards,The management of Citadines Raffles Place Singapore
酒店回复: Dear Valued Guest,--Thank you very much for staying with us at Citadines Raffles Place Singapore, and for taking the time to share your kind feedback.--We are delighted to hear that you enjoyed our excellent location, with the nearby subway entrance making travel around the city quick and convenient. It is also wonderful to know that you appreciated the modern design of our property and found great value in your stay with us.--Your kind words about our front desk team mean a great deal to us. We always strive to deliver warm, attentive service, and it is truly rewarding to hear that our efforts made a positive impression on your visit.--We are thrilled to know that you plan to stay with us again, and we very much look forward to welcoming you back for another excellent experience in the heart of Singapore.--Warm regards,--The management of Citadines Raffles Place Singapore
酒店地址在CBD商业圈，到达鱼尾狮公园走路10分钟，离克拉码头也很近，新加坡不大很多地方步行就能到，
卫生：很干净整洁卫生间也大
设施：房间虽小五脏俱全，还送了咖啡红茶，电梯口就有直饮水设备，空调很冷
床都是1.5m的只能睡2人
服务：服务态度很好，也有华人会说中文，不是华人就要英文了，但是它们讲的速度不快还是能听明白！
这个公寓楼还有17层空中花园可以逛，51层有房卡的可到17层再换电梯到51层！风景绝佳！！
完全没有服务，房间很小，不提供水，没有存包服务，比如家还要差。我一一列举。
1. 酒店3点以后才有房间，早到要等。
2. 酒店不每天提供清洁服务，我住了3天，仅在第一天提供了清洁；请问我第一天会有什么需要清理？
3. 房间面积很小，也没有灶台，并不是标榜的“服务公寓”，一般的服务公寓至少需要有一个电灶台，而这里的房间仅仅就是一个最基本的小房间。
4. 房间内不提供饮用水，需要去电梯口打水；水量很小，用酒店提供的瓶子，打满需要接8-9次。
5. 离店时没有行李存放服务，住客只能自助存到1楼入口处的小门廊里，无人看守。对于无锁的背包并不安全。
总之，不要选择这里下榻，对于中国客人来说这里太差了。店家就是以最少的服务，挣了一个最高的利润空间。我的所有同事（来自世界各国）都不建议选择这里。我们下次出差也不会住这里了。
位置很好，房间宽敞。
很新，也很现代化。
入住前可以使用泳池或健身房，也有淋浴间和更衣室。
清洁服务不太满意：垃圾收走了，碗碟也洗了，床也铺好了，但地板和桌子都没擦。
退房时，大堂星巴克机器免费给我做了一杯咖啡。
地理位置超赞！步行到红线绿线莱佛士坊地铁、或者蓝线直落亚逸地铁，都是5分钟以内。步行到鱼尾狮、牛车水、克拉码头、老巴刹等等15分钟以内。附近的商场有很多吃的，商场里的亚坤早餐时间不用排队也是惊喜的。
房间超级超级安静。不知道怎么做到的，一层楼40间屋子，住了3天几乎没看到过邻居，也很少听见声音，休息的非常好。
公寓式管理，所以这3天没有打扫卫生，但有一天服务小哥倒垃圾和换毛巾。其实注意保持下卫生，住的也挺舒服了。
前台有的会中文，不会中文的也会尽量慢慢说英文，连写带比划地能听明白，不影响入住。
有游泳池和健身房，晚上可以开到10点。自助洗衣房8新币洗一次8新币烘干一次。烘干非常有必要，衣服太难晾干了，屋子有些潮湿。
超级推荐51层，像个小型植物园，景观视野很好，各种好看的花花还有植物标牌，不容错过。
除了房间稍小且有点潮湿，其他都很满意
挺好的，地理位置绝佳，就是入口略微难找，顶楼花园在装修所以看不到，房间还是可以的，在新加坡算宽敞了。洗衣房洗衣机有点少，洗的人却很多，所以一直等到凌晨去洗才没有人，希望以后能增加数量。
住客专属的天空花园真是太棒了，这酒店物超所值！不过晚上有人开派对声音很大，而且周日全天关闭，这点挺遗憾的，本来想看看日出和夜景的。GPS定位不准，第一天晚上回酒店还迷路了。不过如果再去新加坡，我还是会选择住这家酒店。
这次入住体验非常棒！酒店位置很方便，就在地铁口附近，周边也有很多好吃的。房间干净整洁，设施齐全，床品也很舒适。前台服务态度很好，办理入住很快，还热心地给我们介绍了附近的景点。下次来还会选择这里，强烈推荐！
地理位置很不错，地铁口非常近，酒店里外都很新，总的来说性价比还是非常高的，地理位置优越，去哪都方便，前台服务态度非常好，下次还会预定😊
离老巴刹和鱼尾狮公园都很近，晚上散步或骑自行车回来都很方便。酒店很新，非常干净舒适。
需要注意的是，这里是办公区，所以周末周围的很多店铺关门很早或者不开门。不过我们旅行期间大部分时间都在外面，所以并没有感到不便。附近有麦当劳，我们经常光顾。
我们住的是酒店房间，不是公寓。房间相当小。有淋浴间、迷你冰箱、电视、熨衣板、吹风机和电热水壶。大堂层有游泳池、健身中心、自助洗衣房、小厨房和学习/工作/休闲区。地铁站步行10-15分钟即可到达。步行可达驳船码头（Boat Quay）、克拉码头（Clarke Quay）、小贩中心，还有很多酒吧、餐馆和便利店。但是周末和公共假日，附近所有的餐馆、咖啡馆和商店都关门了。我们选择住在这里是因为它对宠物友好。房间不是很干净。地板感觉潮湿黏腻，被套上有污渍。而且有太多砰砰砰的撞击声（可能是关门声和客房服务），这让我的小狗非常紧张。提供了基本的洗漱用品和浴巾，但没有瓶装水。电梯附近有一个饮水机。总的来说不错，但算不上优秀。走到驳船码头和克拉码头很方便，不过记得带上伞哦。