酒店回复: Dear Valued Guest,Warm greetings from Citadines Raffles Place Singapore.Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you enjoyed our excellent location, with convenient access to the shopping mall downstairs and Lau Pa Sat nearby, making dining experiences effortless.We are pleased that the modern decor, the small kitchenette, and especially the opportunity to enjoy the stunning views from the fifty-first floor contributed positively to your stay. Your thoughtful comments are sincerely appreciated and will be shared with our team as encouragement to continue delivering exceptional service and memorable experiences to all our guests.We look forward to welcoming you back to Citadines Raffles Place Singapore for another enjoyable stay in the near future.Warm regards,The management of Citadines Raffles Place Singapore

酒店回复: Dear Valued Guest,Greetings from Citadines Raffles Place Singapore.Thank you very much for taking the time to share your perfect-rated review following your stay with us. We are delighted to know that you enjoyed our prime location in the heart of Raffles Place and appreciated the vibrant dining options nearby, including the heritage food court at Lau Pa Sat.It is wonderful to hear that our team made a positive impression with their friendliness and multilingual support. Delivering attentive and personalised service is at the heart of what we do, and your kind words will be shared with the team as a source of encouragement.We are truly pleased that your stay was a memorable one, and we sincerely hope to welcome you back to Citadines Raffles Place Singapore on your future visits to the city.We are at your service, and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore

酒店回复: Dear Jiushidayier,Warm greetings from Citadines Raffles Place Singapore.Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to learn that you found our residence convenient for family travel and enjoyed the swimming pool as part of your stay with your children.We are pleased that our central location enhanced your experience, with easy walking access to Chinatown, Merlion Park, and Clarke Quay. Being able to explore key attractions comfortably on foot is something many of our guests value, and we are glad this contributed positively to your visit.We also appreciate your comments regarding the room size. While our rooms are thoughtfully designed to maximize comfort and functionality, we are happy to know that you found them cozy and suitable for your stay.Thank you once again for choosing Citadines Raffles Place Singapore. We look forward to welcoming you and your lovely family back in the future and to providing you with another pleasant and memorable stay.Warm regards,The management of Citadines Raffles Place Singapore

酒店回复: Dear Valued Guest,Greetings from Citadines Raffles Place Singapore.Thank you for sharing your feedback regarding your recent stay. We sincerely apologise for any disappointment you experienced with our cleaning schedule and the in-room facilities in the Studio Executive apartment. Detailed information regarding the apartment, including its facilities, is stated under the link "room details" to help our guests make informed choices before confirming their reservations.Please allow us to clarify that as part of our Go-Green efforts, in line with the Singapore Green Plan 2030 and our sustainability goals as responsible lodging operators, we do not provide bottled mineral water in the apartments due to the tremendous amount of plastic and paper waste generated daily by the industry. Instead, we provide a carafe in each apartment for guests’ use at the hot and cold water dispensers located at the lift lobby on every apartment level.Regarding housekeeping, we understand that our cleaning schedule may not meet all guests’ preferences. For transparency, information on our housekeeping schedule is stated at the lower end of our property storefront on the Ctrip website under "Fine print – Other regulations," where it clearly mentions that the property provides three times a week housekeeping service, except on Sundays and public holidays. We seek your kind understanding in this matter.We value your feedback as it helps us review and improve our services and facilities, and we hope to have the opportunity to welcome you back to Citadines Raffles Place Singapore under better circumstances.Kind regards,The Management of Citadines Raffles Place Singapore

酒店回复: Dear Valued Guest,Greetings from Citadines Raffles Place Singapore.Thank you for taking the time to share your feedback following your stay. We sincerely apologise for any inconvenience caused by the limited availability of Chinese-speaking team members during your visit. Please allow us to explain that we have four Chinese-speaking Guest Service team members; regrettably, these colleagues were either on their days off or assigned to different shifts when you required assistance. We understand how this may have impacted your experience and appreciate your kind understanding in this matter.We also thank you for highlighting the friendly housekeeping team and our convenient location, and we will continue to monitor and improve our facilities and services to enhance the comfort of our guests.Thank you for giving us the pleasure of hosting you at our serviced residence.We sincerely hope to welcome you back. We are at your service and we wish you well. Kind regards,The management of Citadines Raffles Place Singapore

酒店回复: 尊敬的Наталья Сельцова， 新加坡馨乐庭莱佛士坊服务公寓向您问好！ 非常感谢您在近期入住我们的服务公寓后与我们分享您的反馈。我们很高兴得知您喜欢我们公寓的宽敞空间和现代化设计，并感谢您能够在入住前使用游泳池、健身房和更衣室等设施的便利。 同时，我们非常抱歉我们的客房服务未能完全满足您的期望。对于一些疏忽之处，例如擦拭地板和桌子，请接受我们的歉意。您的宝贵意见已提交给我们的客房服务团队，以便我们立即审核并改进，因为我们致力于确保我们的住户享受始终如一的高标准清洁和舒适。 我们非常感谢您抽出时间提供积极的反馈和建设性意见，这将指导我们提升服务质量。 我们很高兴您能与我们同在，并希望未来能再次欢迎您光临新加坡馨乐庭莱佛士坊服务公寓，享受更加愉悦的住宿体验。 此致， 新加坡馨乐庭莱佛士坊服务公寓管理层

酒店回复: Dear as_fish,Greetings! Thank you very much for your thoughtful and detailed review of your recent stay at Citadines Raffles Place Singapore. We are delighted to know that you enjoyed our central location and that our serviced residence offered you the convenience and comfort you were looking for.It brings us joy to hear that you appreciated the peacefulness of your aprtment, the range of facilities such as the gym, swimming pool and self-service laundry room, as well as the beautiful Sky Garden which is indeed a hidden gem. We are also pleased to know our front desk team was able to communicate effectively and assist you during your stay.We have taken note of your comments regarding the room size and humidity, and we will share this with the relevant persons for review. With your recent experience, we sincerely hope our serviced residence will be your choice accommodation whenever your travels bring you back to our city-state, and that you will recommend us to your family and friends back home.We are at your service and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore

酒店回复: Dear Valued Guest,Greetings from Citadines Raffles Place Singapore.Thank you for taking the time to share your detailed feedback following your stay with us. We appreciate your balanced observations and are pleased to know that you found the apartment generally well maintained, with a spacious bathroom, complete in-room facilities, and thorough housekeeping service. It is also encouraging to learn that our team at the front desk was helpful during your stay.At the same time, we regret the discomfort caused by the air conditioning temperature and the condition of the caps on the glass water bottles. Please accept our sincere apologies for this oversight. Your comments have been shared with our housekeeping and maintenance teams to reinforce attention to cleanliness and to review temperature settings to better support guest comfort.We also appreciate your feedback regarding the luggage storage arrangement. Your observations are valuable, as they allow us to review our processes and consider enhancements to guest convenience and peace of mind.Thank you once again for choosing to stay with us and for sharing your experience. We truly value your feedback and hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.We are at your service, and we wish you well.Kind regards,The management of Citadines Raffles Place Singapore

酒店回复: Dear Xiaobaitang,Greetings from Citadines Raffles Place Singapore.Thank you for sharing your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated our great location and found the room spacious for Singapore.We apologise for any inconvenience caused by the difficulty in finding the entrance and the current renovation of the rooftop Sky Garden. We understand how these aspects may have affected your experience.We also take note of your comments regarding the laundry facilities and the waiting times. Please be assured that we will share your feedback with the relevant parties for their consideration as they review opportunities to enhance the guest experience.It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back.We are at your service, and we wish you well. Kind regards,The management of Citadines Raffles Place Singapore

酒店回复: Dear Linmuxiuzi,--Thank you very much for choosing to stay with us at Citadines Raffles Place Singapore, and for sharing such a detailed and thoughtful review of your experience.--We are truly pleased to hear that you enjoyed our central location in the Central Business District, with many of Singapore’s iconic landmarks, such as Merlion Park and Clarke Quay, just a short walk away. It is wonderful to know that you found the apartment clean, well-equipped, and comfortable, and that our amenities such as the in-room coffee and tea, drinking water dispenser, and cool air conditioning added to your overall satisfaction.--We also appreciate your kind words about our team’s service attitude. We are especially glad to know that you felt supported by staff members who could communicate in both Chinese and English, making your stay more seamless and welcoming.--It is great to hear that you had the opportunity to enjoy the sky garden on the seventeenth floor and the stunning views from the fifty-first floor. We are proud to offer spaces that allow our guests to relax while taking in Singapore’s beautiful skyline.--Your feedback means a great deal to us, and we hope to have the pleasure of welcoming you back again for another enjoyable stay.--Warm regards,--The management of Citadines Raffles Place Singapore