酒店回复: Dear Guest,Thank you for your recent stay at PARKROYAL Serviced Suites Hanoi and for your review. We are glad to know you enjoyed our facilities and service.Sincerely,Humayoon (Tom) ShaikhzadehGeneral Manager
酒店回复: Dear Guest,We regret that we were unable to offer you an experience which matches our brand and commitment to service on your recent stay with us. Without going into explanations for not being able to provide you a room earlier than our standard check-in time and the air-conditioning issue, we are extremely sorry for the other inconveniences you encountered as well. And although you have stated your preference not to stay with us anymore, I invite you to contact me directly at Gm.prshan@pphg.com so that we can discuss options to make up for our failures and offer you an experience that meets our normal standards of service. Sincerely,Humayoon (Tom) ShaikhzadehGeneral Manager
酒店回复: Dear Guest,While we thank you for your recent stay with us we are disappointed to read your comment about our Housekeeping service. Although we have made an effort to look further into this case as we are unable to determine certain particulars (name, date of stay or room number) we unfortunately can only share this feedback and remind our team to always treat our guests belongings with the utmost respect. Sincerely,Humayoon (Tom) ShaikhzadehGeneral Manager
酒店回复: Dear Guest,Thank you for your recent stay at PARKROYAL Serviced Suites Hanoi and for your review. While we are glad you had a comfortable stay we do apologize for the inconvenience you experienced due to the noise from outside which we are currently addressing with a project to improve the soundproofing of our rooms.Sincerely,Humayoon (Tom) ShaikhzadehGeneral Manager
5.0分
两卧室豪华房
家庭亲子
不错很满意，早餐也非常不错
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酒店回复: Dear Mr. Wang,Thank you for your recent stay at PARKROYAL Serviced Suites Hanoi and for your review. We are glad to know you enjoyed our facilities and services.Sincerely,Humayoon (Tom) ShaikhzadehGeneral Manager
5.0分
一卧室尊贵房带书房
商务出差
景色优美，酒店服务很到位
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酒店回复: Dear Guest,Thank you for your recent stay at PARKROYAL Serviced Suites Hanoi and for your review. We are glad to know that you enjoyed our location, facilities and services.Sincerely,Humayoon (Tom) ShaikhzadehGeneral Manager
点评来源 Trip.com
5.0分
两卧室尊贵房
家庭亲子
非常干净，设施比较新
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酒店回复: Dear Guest,Thank you for your recent stay at PARKROYAL Serviced Suites Hanoi and for your review appreciating the cleanliness of our recently opened property.Sincerely,Humayoon (Tom) ShaikhzadehGeneral Manager
5.0分
两卧室豪华房
其他
不错的，值得推荐。
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酒店回复: Dear Guest,Thank you for your recent stay at PARKROYAL Serviced Suites Hanoi and for your review. Sincerely,Humayoon (Tom) ShaikhzadehGeneral Manager
5.0分
豪华一卧室
商务出差
河内性价比极高的酒店
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酒店回复: Dear Guest,Thank you for your recent stay at PARKROYAL Serviced Suites Hanoi and for your review. Sincerely,Humayoon (Tom) ShaikhzadehGeneral Manager
房间紧凑、设施新，服务态度良好；
周边吃的比较少，没有超市，买东西不方便；
出门打车用Grab或者酒店约车都挺方便
环境很差，如图所示，不知道是不是得罪了前台服务员，给我换了个这么脏的房间。
而且当晚，空调没有cold模式，只有Fan（通风）和Heat（暖风），热得要死，下去找前台，前台说调不了，整栋楼都是加热模式。结果快睡觉的时候发现又可以调了，整个一个草台班子。
另外，整个入住过程被两次砸门，是同楼层的小孩，嬉皮笑脸地敲门按门铃，很没素质。最关键的是，这些小孩看到我们下电梯回房间，知道房间有人，马上就来敲门，而且笑声很大，很讽刺。
整体住客的素质很低，国人不要入住，超级不推荐，也不能提前入住，下去一点多都住不了，非要等到下午两点。而且，就算到了两点，也住不了，在楼下等了很久。
扣扣搜搜，抠搜得不行，再也不住这个集团旗下的，很low很low。
1月18日应回复要求，发了正式的邮件argue，至今仍未恢复。这就是他们的态度？！？
酒店的服务差强人意，白天出行回来后发现床褥被随意的扑火最不满意的是本来放在床上的衣服被工作人员随意地扔在了床头柜上也不叠好，也不放在一个干净的地方，还有一个就是入住当天他们突然进行了消防演习，警报声响了很久很久，我差点以为真的发生了什么事，从头到尾都没有人告知我这是个演习，太吓人了
一家非常棒的酒店——干净、舒适、安静。房间维护得很好，装饰精美，商务旅行所需的一切设施都一应俱全。工作人员Doan、Linj和Tung都非常友好乐于助人。酒店安静的氛围让我在漫长的会议日后能很好地休息。地理位置优越，整体入住体验极佳。
房间还不错，但是楼下有个鸡棚，每天凌晨一点多就开始叫实在是太吵了。
不错很满意，早餐也非常不错
景色优美，酒店服务很到位
非常干净，设施比较新
不错的，值得推荐。
河内性价比极高的酒店