酒店回复: Hey Fulinging, Thank you for sharing your experience with us. We deeply regret that your stay was disrupted in such an unsettling way. What you described is far from the relaxing and seamless experience we aim to provide at Ruby Claire. While technical errors can occur, we understand that this situation was highly intrusive and far from acceptable during your stay. We can only imagine how frustrating and disruptive it must have been, and we truly regret that this happened. Our Lean Luxury philosophy is built around simplicity, comfort, and respect for our guests, and your experience clearly did not reflect that. While we can't change what happened, we hope you'll consider giving us another chance in the future to show you the care and attention we strive for with every guest. Your Ruby Claire Team
酒店回复: Hey Sunshine,Thanks for sharing your thoughts. We're really happy you enjoyed our modern hotel and its central location right in the heart of the city. It's great that our self service check-in and friendly team added to the positive experience of your stay.We're glad that you appreciated the beauty and comfort of our breakfast area. We do our best to offer a rich selection of foods to start your day off right.At Ruby, we’re proud of our open bathroom concept and all-glass rain shower, which are key elements of our unmistakable design. This layout not only maximizes the room space but also creates a more open, airy feel. Many of our guests love this unique feature. However, we understand that it’s not for everyone. We know our rooms are a little unconventional, which is why we put plenty of photos on our own and our partners' websites.We can't wait to welcome you back for another stay filled with good food and the unique atmosphere of Ruby Claire.Your Ruby Claire Team
这次入住体验非常满意。酒店整体设计很有风格，现代工业风很有特色，公共区域和房间都让人感觉很放松。房间干净整洁，床很舒服，隔音也不错，晚上休息得很好。
酒店有 24/7 小时开放的酒吧，氛围很好，随时都能小酌放松，非常加分。工作人员态度热情友好，服务细致，让人感觉很舒服。
位置也很方便，步行即可到市中心和主要景点，周边餐厅选择多。整体体验超出预期，非常适合情侣出游，推荐入住。
酒店一尘不染，闻起来香香的，房间也很完美。地理位置超级棒，就在日内瓦市中心，去火车站/公交站和活动集合点都非常方便。楼下还有一家很不错的巧克力店，旁边是麦当劳和一家葡萄酒奶酪餐厅。
早餐自助餐除了水煮蛋全是冷食，不过选择很多样，员工也非常细心周到。
总的来说，我向所有人推荐这家酒店。对于日内瓦来说价格很划算，我个人找不出任何毛病。
酒店地理位置很方便，入住前会通过邮件发送公共交通票，这还挺让人惊喜的。另外，自助入住流程快速又简单，确实是一次很棒的体验！我朋友特别喜欢酒店的早餐。五星好评！
房间虽然小，但是这个酒店还是很有设计感的尤其是cheek in 的时候，顶楼是前台也是酒吧，很多人在这里喝酒聊天，氛围感很棒，楼下又是购物点基本什么都有吧 超市也在旁边。附近的湖很蓝很美
在凌晨一点的时候，工作人员突然打开我的房门并且把灯打开，进入我的房间，我在睡梦中被惊醒。酒店后面给出的理由是系统故障显示我房间为空房，多么荒唐的理由，多么低档的酒店。
这是我住过最棒、最奢华的酒店，地理位置也非常好。一定会再来的！
很modern的一家酒店，在市中心，楼下就是购物一条街，位置很赞。
酒店基本采取自助check in /out，前台在顶层（和bar，早餐同一层）。员工都很友善。
房间我们选了相对大一些，但设计上洗手台在外面连通房间，且卫生间也隔离得不太好。
房间除了吹风机，其它大部分都没有需要走到每层的library购买，然后也没有送水那些。
早餐的地方很漂亮，中庭阳光下很舒服，菜品选择也很丰富味道也不错。
我的房间靠近轻轨🚃……早上7点和晚上11点有点吵。除此之外，其他一切都很好👍
地理位置很不错！！交通很方便！！
房间也蛮干净！！拍照很好看！！
有马歇尔的音响！！那个角落很出片！！
前台小姐姐态度特别特别好英语德语都很流利
如果您想探索日内瓦老城区并住在湖边，这家酒店的位置绝佳。房间虽然小但很舒适，而且装修现代。
这是一家自助入住酒店，虽然入住过程很顺利也很方便，但我还是给服务打了低分。下次再来日内瓦，我肯定还会选择这家酒店。