酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the room upgrade and found our location convenient, with easy access to public transportation, nearby convenience stores and local dining options.Regarding the in room amenities, please kindly note that as part of our commitment to the Green Hotel initiative, toothbrushes and combs are not provided in the room by default. However, these items are available free of charge upon request, and our staff are happy to assist you 24 hours a day. Laundry detergent is also available for your convenience at an additional charge of THB 50, we apologize for any inconvenience this may have caused.Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back again in the future.Best regards,Sasikanya Supatosa (Benzy)Duty Manager.
酒店回复: Dear Kkxxoo,Thank you for taking the time to share such a detailed review of your recent stay. We sincerely apologize that your experience did not meet expectations and truly regret the inconveniences you encountered.We’re sorry to hear about the cleanliness and comfort issues you described in the room and bathroom, as well as the air-conditioning and breakfast concerns. Please be assured that these matters have been shared with our Housekeeping, Engineering and Food & Beverage teams for immediate review and improvement. Your feedback regarding the breakfast temperature, service attitude and dining environment is especially valuable and will be addressed with additional staff training and facility checks.We also understand your comments about the convenience stores nearby and will consider better communicating available options to future guests.Your insights are greatly appreciated, as they help us improve the guest experience. We hope you may give us another opportunity to serve you in the future under better circumstances.Warm regards,Sukholtong Juntaha (Ms.)Cluster Rooms Division Manager
房间很大，前台服务很好，门口也有小哥帮拿行李，配套设施很多，锅碗瓢盆都有，洗衣机带烘干功能，救大命了
来曼谷玩，给我们升级了复式房型，押金1000泰铢。房间内没有牙膏牙刷梳子要问前台索取。有洗衣机可以用，但是要自带洗衣液。距离地铁站很近，那里有711便利店，还有网红打抛饭。
虽说价格不贵,位置还可以,走去gateway商场算近,然后bts站就在商场旁,但我们没坐,出门都打车
附近的711都走好远,最近一个起码5.6分钟,还是个小711,其他的要走出大路才有,要走 8.9分钟旁边巷子有个mini big c,但没什么好买
房间卫生情况一般,空间小,打开箱子也没地方了,被房间地毯差点绊倒几次,卫生间也感觉没有深度清洁,两卧室房只有一个卫生间
大堂的空调开了等于没开,超级热,然后早餐的地方甚至没空调一样,室内都是蚊子就知道有多热了,另外早餐真的如其他评论所说非常差,热菜都是冷的,没有什么好吃的,服务员还爱摆臭脸,真的不建议买,还吃得一身汗
地理位置绝佳，景色令人惊叹。房间里竟然有洗衣机！！这对我来说简直是意外之喜，非常加分。10分推荐。不过也有一些小问题。我住在7楼的房间没有热水，虽然有些天这不算什么大问题，但有热水当然会更好。另外，走廊的墙纸看起来已经破旧不堪了。后来换到了29楼的房间，一切都完美了。
每次来曼谷我都会选择高层酒店。预订的时候我备注希望能有一个漂亮的城市景观高楼层房间。前台的女士帮我实现了这个要求。如果每个房间都能提供一个脏衣篮就更好了，因为有洗衣机嘛，把脏衣服放进洗衣篮里总比放进7-11的塑料袋里方便多了，哈哈。不过这并没有影响我对酒店的整体好感。泳池和花园我都没去，所以没法评价，但看照片感觉环境应该很棒。房间里可以自己做饭这点很棒，厨具也很齐全，非常方便。最让我惊喜的是提供了挂耳咖啡包，早上不用出门就能喝到美味的咖啡，对我来说这点特别重要。我喜欢在没完全清醒前不与人交流，哈哈。
我还会再来的！😌
非常糟糕的体验，我们凌晨抵达曼谷，为了第二天去汽车站去坐车方便才定的这个酒店，首先酒店价格、星级和实际的环境完全不匹配，房间设施陈旧，重点是床单非常脏！有明显的大片污渍和毛发，由于已经凌晨两点过了，我们就没有联系前台，早上六点就起来离开了，这个房间最多最多值200块！（照片拍的不清楚）
位置很好。不过，可能因为是旺季吧，住了七天以上也没有给升级。前台大部分都很友善，但有一个不太友好。因为地震维修，走廊的壁纸破烂不堪，看着挺吓人的。不知道是不是只有我房间这样，下水非常慢。
从我踏入酒店的那一刻起，前台、礼宾部和咖啡馆的工作人员都非常热情。整体感觉很好。
遗憾的是19楼的墙纸有些剥落。
酒店步行范围内有几家很棒的日式咖啡馆。
典雅、时尚又干净。免费升级到了复式房。地理位置绝佳，步行即可到达素坤逸路（Elkkamai）的BTS站👍
酒店应该是长租公寓性质，不知道第一天给了一个房间28层空调对床，楼层都在贴墙纸，还是刷油漆。后来换了一个15楼，又是图片中贴墙纸刷油漆，味道很重。于是住了一晚，早上醒来发现耳鸣了。没在意，晚上回来躺着休息3小时后，耳鸣又出现了。仔细听楼层上有设备振动或波动，让人非常难受！又换了3楼，全是树，虫子叫了一夜！本来适合亲子家庭酒店，怎么会出现这样的问题，换了3个房间，真是太麻烦了。唯一的解释可能酒店不怎么想做中国人的生意。要不是出现耳鸣，我也就无所谓评论。这个要是带孩子，那是太招罪了。