酒店回复: Dear Valued Guest,Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location and found it easy to get around.We are also pleased to know that you were comfortable with the room size and appreciated the quiet atmosphere at night. Providing a relaxing and convenient stay is always our goal.We truly appreciate your support and look forward to welcoming you back again soon.Best regards,Sasikanya Supatosa (Benzy)Duty Manager.

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the room upgrade and found our location convenient, with easy access to public transportation, nearby convenience stores and local dining options.Regarding the in room amenities, please kindly note that as part of our commitment to the Green Hotel initiative, toothbrushes and combs are not provided in the room by default. However, these items are available free of charge upon request, and our staff are happy to assist you 24 hours a day. Laundry detergent is also available for your convenience at an additional charge of THB 50, we apologize for any inconvenience this may have caused.Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back again in the future.Best regards,Sasikanya Supatosa (Benzy)Duty Manager.

酒店回复: Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the pleasant environment and found our Thai staff to be very friendly.We appreciate your comments regarding the check-out process and the room type upon check-in, and we apologize for any inconvenience caused. Your feedback has been shared with the relevant team so we can further improve our service.We are pleased to know that you felt the stay offered great value for the price, and we truly hope to have the opportunity to welcome you back again in the future.Best regards,Sasikanya Supatosa (Benzy), Duty Manager.

酒店回复: Dear Kkxxoo,Thank you for taking the time to share such a detailed review of your recent stay. We sincerely apologize that your experience did not meet expectations and truly regret the inconveniences you encountered.We’re sorry to hear about the cleanliness and comfort issues you described in the room and bathroom, as well as the air-conditioning and breakfast concerns. Please be assured that these matters have been shared with our Housekeeping, Engineering and Food & Beverage teams for immediate review and improvement. Your feedback regarding the breakfast temperature, service attitude and dining environment is especially valuable and will be addressed with additional staff training and facility checks.We also understand your comments about the convenience stores nearby and will consider better communicating available options to future guests.Your insights are greatly appreciated, as they help us improve the guest experience. We hope you may give us another opportunity to serve you in the future under better circumstances.Warm regards,Sukholtong Juntaha (Ms.)Cluster Rooms Division Manager

酒店回复: 尊敬的 Hilly Travels： 非常感谢您分享您的入住体验。我们很高兴得知您整体上享受了此次住宿，并感谢您的推荐。 同时，对于您入住初期遇到的不便，我们深表歉意。您的反馈非常宝贵，我们已将其转达给团队，以便我们改进相关方面。我们很高兴更换房间最终让您拥有了更舒适的入住体验。 再次感谢您选择入住我们酒店。我们期待您下次光临。 此致， Sukholtong Juntaha 客房部经理