酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations.We would like to clarify that your reservation was made under two separate bookings. While we always do our best to accommodate requests for room continuity, on this occasion the hotel was fully booked, and we were unfortunately unable to keep the same room for the second night.Our team worked to find a suitable solution and offered an alternative room as soon as it became available. We regret that this situation caused inconvenience to you and your wife. However, we must also note our team clearly explained the situation and arranged an alternative room as soon as possible. Despite this, your behaviour towards our reception staff was aggressive and unacceptable. We do not tolerate any form of disrespect or hostility toward our team members, who work hard to assist all guests fairly and professionally.We fully reject any suggestion of discrimination, all guests are treated equally, regardless of background or nationality.We sincerely apologize for any misunderstanding and hope this clarifies the situation.Kind regards,The HBH team
房间很大，卫生干净，有小吧台，热水壶。早餐很好，可以自制华夫饼。有一间不大的健身房。
酒店不远就有一个很大的过夜停车场，自驾很方便。往北走一个街区就是各种餐馆，再走几步就是罗马浴场。
前台服务员语速太快，完全不考虑我们外国人能不能听懂，自顾自的说着。这点感觉他们服务意识不到位！
设施：设施简洁不旧
卫生：干净没味道
环境：位置在市中心 环境还算安静
服务：自助退房快捷简单
客人主要是本地遊客。早餐丰富 餐厅挺大不挤。
不理解的是竟然没有拖鞋，这一点对服务给予减分，希望携程敦促酒店改善，或者提醒提前带好拖鞋，避免后续入住的人的尴尬😅健身房设施和卫生都不错，巴斯温泉火车站步行几分钟可以到酒店，，楼下就是市中心的步行街，走路去埃文河、巴斯修道院、罗马浴场很方便，这一点点赞👍
早餐很丰富，可以自己做华夫饼🧇
巴斯希尔顿是我这次英国之旅最好的酒店，性价比超高，设施齐全、干净整洁舒适，景点都很近，听说亚历山大公园有点坡度，请酒店前台帮忙打车，服务态度很好，谢谢！推荐
从各方面看，这都是巴斯最好的住宿地点！房间很干净，位置便利，宽敞的大堂有很多座位和带插座的桌子，非常适合旅行时工作。早餐也很棒！
距离各个景点非常近，离开Southgate 购物中心五分钟路程，自驾可以停里面，酒店有停车优惠，过夜差不多10磅，优惠了6磅，酒店员工友善，还会询问是否满意，巴斯住宿值得推荐！
酒店设施较新，酒店位置很方便出门就有超市不远处就有各种餐馆离并且浴场很近走走就到了，酒店自助早餐也非常好👍
酒店地理位置优越，早餐也很棒。美中不足的是，火警警报突然响起，吓到了不少住客。
昨天发生了让人愤慨的一幕丑剧，通过平台投诉酒店的恶劣行经，但是没有得到酒店任何解释反馈！我至今不明白酒店为何要如此处理我的入住！这是希尔顿品牌的耻辱！平台客服虽然很热情，但是没有得到傲慢无礼酒店的回应视乎也很无奈，制约手段欠缺。请同胞们好之为之，巴斯同类酒店有多家，慎选这家对让人失望至极的，挂着希尔顿招牌的无良酒店！！！
我必须说明一下关键细节，纠正酒店混淆视听的狡辩，我们是两张订单订了两天房间，所以在第一天入住时更加清晰的向前台说明这个情况，并将酒店方的两张确认单当时都出示给他们看了。有担当的酒店应该面对事实，有勇气知错就改，一视同仁面对所有客人！！！
多么可爱的酒店啊！！以我支付的价格来说，酒店和服务都让我印象非常深刻。非常干净，员工也很多。房间一尘不染，很新很明亮。淋浴很棒，早餐也是。他们帮我保管了行李，这样我就可以在回家赶火车前四处逛逛。太棒了。下次肯定还会再住的。夕阳下的浴缸太美了。