酒店回复: Thank you for taking the time to share your recent experience with us. We’re glad to hear that you found our staff welcoming upon arrival and that you enjoyed the breakfast area—especially the service provided by our team member there. We’ll be sure to pass along your kind words.We sincerely apologize for the inconvenience you experienced with the television service in your room. While we were advised there was a service disruption from our provider, we understand the frustration when it appears isolated, and we regret that it affected the comfort of your stay. Your feedback has been noted, and we’ll be following up with our provider to ensure better clarity and support in the future.Thank you again for your feedback—it helps us improve. We hope to have the opportunity to welcome you back and provide a smoother stay.Warm regards,Best Western Plus Team ( Parry Sound)
3.0分
商务出差
原文
翻译提供方:Google
床很舒服。包含的早餐不错,服务员也很友好。
两次停电——没有发电机
电线断了两天
泳池加热器坏了,我们住了整整一周,招牌看起来又旧又破,表明这是一个长期问题。
尽管重置了断路器,插座仍然无法使用。
总的来说,这家新酒店维护得不太好,工作人员似乎也不太热情。
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酒店回复: Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our comfortable beds, the included breakfast, and the friendliness of our breakfast attendant.However, we’re truly sorry to learn about the challenges you experienced during your stay. We sincerely apologize for the inconvenience caused by the power outages, cable disruption, and the issues with the pool heater and electrical outlets. These are not the standards we strive to uphold, and we understand how frustrating these situations can be.Please note that your comments regarding the property’s maintenance and staff attentiveness are taken seriously. We appreciate your honest feedback, as it helps us identify areas where we need to do better. We hope to have the opportunity to welcome you back in the future and provide a stay that reflects the high standards we aim to deliver.
酒店回复: Thank you for taking the time to share your detailed and thoughtful review of your recent stay with us at Best Western Parry Sound.We’re pleased to hear that you enjoyed your suite and that check-in was smooth and welcoming. It’s great to know the king bed, climate control, and room features like the backlit mirror and accessible shower added to your comfort. We also appreciate your positive feedback on our breakfast offerings and are glad it met the needs of both adults and children.Thank you for bringing the issue with the hallway light to our attention. We understand how important a dark room can be for a good night’s rest, and your feedback will help us evaluate ways we can improve in this area.We truly appreciate your recommendation and are delighted you had a pleasant stay. We look forward to welcoming you again on your next visit to Parry Sound.
酒店回复: Thank you so much for your perfect 10/10 rating! We're thrilled to hear that you had such a great experience with us. It means a lot to know that our efforts made your stay enjoyable. We hope to welcome you back again soon!
酒店回复: Thank you for your continued visits! We're glad you enjoyed the staff, especially Gina, and the bar. We appreciate your suggestions and they’re noted and valued. Hope to see you again soon!
酒店回复: Thank you for the amazing review! We're thrilled you enjoyed the modern amenities, thoughtful touches, and overall experience. We'd love to welcome you back anytime!
酒店回复: Thank you for your detailed feedback. We're glad you found the hotel clean and modern, but we're sorry to hear that several aspects of your stay didn’t meet expectations. Your comments about location, staffing, and room comfort are appreciated and will be shared with the team to help us improve.
酒店回复: Thank you so much for sharing your feedback! We’re thrilled to hear that you enjoyed your weekend stay and found our staff attentive and the rooms clean and comfortable. It’s great to know the bed and pillows helped you relax!We appreciate your comments about the pool as well. While we do our best to maintain a welcoming space for all guests, we understand that it can feel a bit crowded at times, especially with families. We hope to welcome you back again soon for another relaxing stay!
近期连续二次与朋友去Parry Sound度周末,都选择入住了BW Parry Sound酒店!酒店才开张二年左右,设施很新,服务也不错!特别是酒店24小时提供免费各式咖啡,而且是机打的现磨咖啡,很好喝,这项免费提供服咖啡的服务在加拿大酒店很少见!酒店就在400高速出口不到2公里处,交通十分便利!酒店自助早餐也很丰富,无需店员服务,不必给小费!酒店距离邮轮码头不到2公里,坐邮轮旅游非常方便!以后每年都会去Parry Sound度假,BW Plus Parry Sound酒店始终会是我们的首选酒店!强力推荐!
性价比高
我们到达时,工作人员还好。我们去了房间,发现电视坏了。工作人员来了,也没找到原因。前台说贝尔不在。在线贝尔在该地区没有问题。我们去拜访的家人也享受了同样的服务,没有遇到任何问题。我们终于在最后一晚回来了。早餐区很棒!!服务员的服务很棒!
床很舒服。包含的早餐不错,服务员也很友好。
两次停电——没有发电机
电线断了两天
泳池加热器坏了,我们住了整整一周,招牌看起来又旧又破,表明这是一个长期问题。
尽管重置了断路器,插座仍然无法使用。
总的来说,这家新酒店维护得不太好,工作人员似乎也不太热情。
入住时,我们的套房已经准备好了,接待员热情友好,办事迅速。房间很安静,只有偶尔听到走廊里传来的说话声。特大床很舒服,房间温度调节器将温度保持在最佳状态。浴缸大小的淋浴区方便出入,背光镜更增添了几分格调。唯一让我有点不满的是,走廊门底部没有门封。走廊光线充足,光线从门缝透进来。我很容易被灯光吵醒,所以在门底部放了卷起的毛巾就解决了这个问题。
早餐很棒,除了培根,几乎涵盖了成人和儿童早餐所需的大部分食物。我推荐帕里桑德贝斯特韦斯特酒店。
感谢您美好的住宿体验。
工作人员非常友善,乐于助人。他们似乎都很享受自己的工作。一切都干净整洁。床和枕头非常舒适。我睡了9个小时,这对我来说很少见。
感谢经理,给了我一次非常愉快的体验。
工作人员面带微笑,热情迎接客人。
早餐非常值得称赞;吉娜真是个好姑娘。
需要多准备一些用于客人抵达和离开的推车;人们不应该长时间推着推车去房间。这很不礼貌。4辆推车和15分钟的时间段应该足够了。
我们不得不要求提供沙发床的床上用品。难道不能把它留在房间里吗?
这是我们第三次入住这家酒店。
酒吧非常棒。
我们希望你们能把酒吧延伸到室外;在温暖的日子里,露台非常适合坐下来享用饮品。
这是帕里桑德地区迄今为止最舒适、最干净、最现代化的酒店。停车方便,提供免费早餐和全天咖啡饮品。房间配有两台电视、迷你冰箱、微波炉、Keurig咖啡机,以及带两个淋浴喷头的现代化浴室,我非常喜欢淋浴时洗发水/护发素/沐浴露散发出的橙皮香味。我一定会再次入住这里。
这是一家非常现代化的酒店,但他们没有展现出它位于一个购物中心广场——基本上就在沃尔玛前面,加油站后面。环境不太美观。一切都焕然一新,但人手严重不足。在一个繁忙的周末,他们的早餐总是卖完,所以人们只能站在那里等上十分钟甚至更长时间。我们被告知“烤箱烤得慢”,但看来如果能更好地规划或安排人手,或许就能解决这个问题。入住手续过于公式化,以至于工作人员很难理解每个步骤的先后顺序。虽然我们在入住手续开始一个小时后才到,但还是有人问我们房间是否准备好了。开了三个半小时的车,这可不是你想听到的。最糟糕的是空调——在热浪来袭的时候,空调是必不可少的,但它噪音太大,而且很难控制——它会在半夜突然熄火,就像汽车抛锚一样。床/枕头也极其不舒服。不过,它很干净。
我们明年会去别的地方试试。
我们非常享受这次周末住宿。工作人员很友好,能及时满足您的需求。大楼和房间都很干净。床和枕头超级舒服。我们真希望泳池能再玩一会儿,因为泳池很小,尤其是有其他人,尤其是孩子的时候,很难玩。请注意,水温偏低!!!别指望泳池会很温暖。