Spa was a great experience. Customer service wasn’t great. Certain features that I paid for in my room were not given to me when I was there for my vacation. Beautiful resort though.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We appreciate you acknowledging the positive aspects, specifically your great experience at the Spa and that you found our resort to be beautiful.We sincerely apologize that the customer service did not meet your expectations. Please know that this is certainly not the standard of service we strive for at Ocean Eden Bay. We take your comments very seriously and will address this immediately with our management.Your observations are incredibly valuable, as they provide us with the necessary insight to improve our operational practices and better train our team. We are committed to upholding the highest standards of hospitality.We hope you will consider giving us another opportunity to provide you with the exceptional and seamless vacation experience you deserve.
4.0分
朋友出游
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We loved our stay at Ocean Eden! The food was great, and loved the property. The staff were great! Our air conditioning wasn’t working when we arrived, however they very quickly fixed it.
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酒店回复: Dear Guest Name,Thank you for your review and the excellent 8/10 rating. We are so pleased to hear that you loved your stay at Ocean Eden and enjoyed the property and the great food.It is wonderful that you recognized the excellent work of our staff. Their dedication is key, and we appreciate you highlighting how quickly they resolved the air conditioning issue upon your arrival. Ensuring your comfort is always our top priority.We truly value your positive feedback and hope to welcome you back to Ocean Eden for another fantastic visit very soon.
4.0分
其他
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Would recommend this property if you are looking for peace and tranquility. This is not a party resort. Clean entertainment. Staff was courteous. My oceanfront room exceeded my expectations. I would rate the food 7.8 out of 10. If you are looking for strong drinks, you have to ask the bartender to make your cocktail with top shelf liquor. Otherwise, you’ll be drinking pre-made house cocktails. Overall, I’m satisfied with my experience and would highly recommend this resort if you are looking for peace.
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酒店回复: Dear Guest,Thank you for your review following your recent visit. We are thrilled to know you would highly recommend our property, especially for guests seeking peace and tranquility, that is a key aspect of the Ocean Eden Bay experience!It is wonderful to hear that your oceanfront room exceeded your expectations and that you found our staff courteous and our entertainment clean. The entire team strives to create a restful and enjoyable environment for all our guests.We appreciate your honest feedback on the food, and your insightful note regarding the bar service and liquor selection. This type of detailed feedback is invaluable as it helps us to continually refine our offerings and guest education.We are truly satisfied that you were overall pleased with your experience, and we look forward to welcoming you back to your peaceful retreat soon.
5.0分
情侣出游
We enjoyed everything but went this past week and there was a hurricane on the way so we weren’t able to enjoy it to the fullest!
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酒店回复: Dear Guest,Thank you for your fantastic 10/10 rating and for sharing such positive feedback about your recent visit! We are thrilled to hear that you enjoyed everything about your time with us.It’s truly regrettable that the approaching hurricane impacted your stay and prevented you from enjoying the resort to its fullest. Please know that the Ocean Eden Bay team works incredibly hard to ensure all guests feel safe, comfortable, and well-cared for, even under challenging circumstances. We appreciate your understanding and kind words despite this inconvenience.We sincerely hope you'll choose to visit us again soon, so we can give you the complete, perfect vacation experience you deserve.
4.0分
其他
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Ocean Eden Bay was a beautiful resort. The pool area was my favorite area. The view from my room to the pool and down to the ocean was stunning. The staff was great as well. Very welcoming and helpful. The only thing I didn’t like was there were so many extra costs for things like resort activities. Bowling and virtual reality both cost extra money since it was on an all inclusive property I didn’t understand that. Other than that I enjoyed my stay.
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酒店回复: Dear Guest,Thank you very much for taking the time to share your feedback and for your rating of your recent stay at Ocean Eden Bay. We are delighted to hear that you found our resort beautiful, along with the stunning view from your room, was a highlight of your visit.It is especially rewarding to know that our staff's efforts made a positive impression; their dedication to being welcoming and helpful is truly the backbone of the Ocean Eden Bay experience.We hope to welcome you back again soon for another enjoyable stay!
5.0分
情侣出游
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It was great! We had an amazing time! If we could give it a 6th star we would. Unfortunately we had to cut our stay short due to Tropical Storm/ Hurricane Melissa.
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酒店回复: Dear Guest,Thank you for your fantastic feedback! We are absolutely thrilled to hear that you had an amazing time and would give us a 6th star!We are sorry that you had to cut your stay short due to Tropical Storm/Hurricane Melissa, but we are so glad you were able to enjoy your time with us. We look forward to welcoming you back for a full stay soon!
5.0分
情侣出游
Was disappointed with gym -- no elliptical and small for resort this size. Other than that - resort was awesome, staff was wonderful.
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酒店回复: Dear Guest,Thank you for your feedback! We are delighted to hear that the resort was awesome and the staff was wonderful. We apologize for the disappointment with the gym, specifically the lack of an elliptical machine and its size relative to the resort. We will certainly consider your comments as we plan future fitness center improvements. We hope to welcome you back soon!
2.0分
家庭亲子
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My family and I stayed at Ocean Eden Bay in four Privilege Oceanfront Suites. Unfortunately, the experience did not meet expectations. The property appears quite worn for being only four years old and is in need of noticeable maintenance. Many staff members seemed inattentive and lacked basic listening skills, which made communication frustrating.
For two days, my nephews and their mother repeatedly asked our butler and guest services for bedding for the pull-out sofa. One of my nephews ended up sleeping covered only with bathrobes. When bedding was finally delivered, staff did not make up the bed—my nephew had to do it himself.
Additionally, there was a hygiene issue: one evening, my father found hair in his meal at the Italian restaurant.
Due to the horrible service, I will not visit this resort again.
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize that your family's stay in our Privilege Ocean Front Suites did not meet expectations.We deeply regret that the property appeared worn and needed maintenance despite its age, and that many staff members were inattentive and lacked basic listening skills. We are extremely sorry for the unacceptable service failure where your nephew was forced to sleep covered only with bathrobes for two days due to staff repeatedly ignoring requests for bedding. Furthermore, we apologize for the serious hygiene issue of your father finding hair in his meal at the Italian restaurant.We are addressing the lack of staff professionalism, the critical failure of the butler and guest services teams, and the maintenance needs immediately. We regret that these issues will prevent you from visiting this resort again.
4.0分
朋友出游
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The staff is amazing. From beginning to end they were very helpful. The amenities within the property were great as well. The only area I saw that needed improvement was cleanliness of the room. The property itself and the beach was relaxing and definitely a great stay. Would definitely return.
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酒店回复: Dear Guest,Thank you for your feedback! We are thrilled to hear that our staff was amazing and very helpful from beginning to end, and that the amenities were great. We are also pleased that the property and beach were relaxing and contributed to a great stay.We sincerely apologize that the cleanliness of the room needed improvement. We will address this immediately with our housekeeping team. We look forward to your return!
房间最好有个免打的挂牌，谢谢
Spa was a great experience. Customer service wasn’t great. Certain features that I paid for in my room were not given to me when I was there for my vacation. Beautiful resort though.
We loved our stay at Ocean Eden! The food was great, and loved the property. The staff were great! Our air conditioning wasn’t working when we arrived, however they very quickly fixed it.
Would recommend this property if you are looking for peace and tranquility. This is not a party resort. Clean entertainment. Staff was courteous. My oceanfront room exceeded my expectations. I would rate the food 7.8 out of 10. If you are looking for strong drinks, you have to ask the bartender to make your cocktail with top shelf liquor. Otherwise, you’ll be drinking pre-made house cocktails. Overall, I’m satisfied with my experience and would highly recommend this resort if you are looking for peace.
We enjoyed everything but went this past week and there was a hurricane on the way so we weren’t able to enjoy it to the fullest!
Ocean Eden Bay was a beautiful resort. The pool area was my favorite area. The view from my room to the pool and down to the ocean was stunning. The staff was great as well. Very welcoming and helpful. The only thing I didn’t like was there were so many extra costs for things like resort activities. Bowling and virtual reality both cost extra money since it was on an all inclusive property I didn’t understand that. Other than that I enjoyed my stay.
It was great! We had an amazing time! If we could give it a 6th star we would. Unfortunately we had to cut our stay short due to Tropical Storm/ Hurricane Melissa.
Was disappointed with gym -- no elliptical and small for resort this size. Other than that - resort was awesome, staff was wonderful.
My family and I stayed at Ocean Eden Bay in four Privilege Oceanfront Suites. Unfortunately, the experience did not meet expectations. The property appears quite worn for being only four years old and is in need of noticeable maintenance. Many staff members seemed inattentive and lacked basic listening skills, which made communication frustrating.
For two days, my nephews and their mother repeatedly asked our butler and guest services for bedding for the pull-out sofa. One of my nephews ended up sleeping covered only with bathrobes. When bedding was finally delivered, staff did not make up the bed—my nephew had to do it himself.
Additionally, there was a hygiene issue: one evening, my father found hair in his meal at the Italian restaurant.
Due to the horrible service, I will not visit this resort again.
The staff is amazing. From beginning to end they were very helpful. The amenities within the property were great as well. The only area I saw that needed improvement was cleanliness of the room. The property itself and the beach was relaxing and definitely a great stay. Would definitely return.