酒店回复: Gentile Samanta,Grazie per aver condiviso la tua esperienza. Siamo molto dispiaciuti di sapere che la tua camera aveva un odore di muffa e che hai riscontrato la presenza di blatte. Questo non è assolutamente il nostro standard e ci scusiamo sinceramente per il disagio. È inaccettabile che non hai ricevuto un riscontro dalla reception dopo aver segnalato il problema. Il tuo feedback è essenziale per noi e ci aiuterà a migliorare i nostri servizi. Ti preghiamo di contattarci direttamente per discutere ulteriormente della tua esperienza. Speriamo di poterti accogliere nuovamente in futuro.Cordiali saluti,Hotel Manager
5.0分
其他
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Michelle at the front desk was so very kind and helpful, she answered any questions we had and always had a smile on her face. Hotel was clean and bed was clean and comfy! Great stay :)
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酒店回复: Dear Shannon,We are delighted that your visit was such a pleasant experience and that Michelle’s warm welcome, helpful support, and genuine smile made your stay feel especially comfortable. It is wonderful to know the clean room and comfortable bed added to the overall enjoyment of your time with us, and your kind words truly encourage our team. While your stay was excellent, we continue strengthening consistency and enhancing details throughout the property to ensure every future visit remains just as rewarding.Sincerely,Hotel Manager
1.0分
其他
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Did not get the room I booked. Was in a handicap room, not a suite like I booked. No walk in shower, nor was there a love seat. The sheets were dirty, the air conditioner stopped working during the night, and the shower curtain hanger was loose causing the curtain to be unable to stay closed. One of the reasons I booked a room with a walk in shower. Very dissatisfied with everything involving this experience
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酒店回复: Dear Guest,We appreciate you sharing your experience with us. It is good to know you took the time to explain the details of your stay. We understand your disappointment regarding the room assignment and the maintenance issues you faced. This is not the standard we strive to provide. Our housekeeping and engineering teams have been informed to address the cleanliness, air conditioning, and shower fixture concerns immediately. Your feedback helps us identify areas needing urgent attention to improve guest satisfaction.Sincerely, Hotel Manager
5.0分
其他
The receptionist remembered my name when I saw her the following day.
And everything else was tidy.
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酒店回复: Dear Mateo,We are delighted to know you had a wonderful stay and appreciated the warm service from our receptionist. It is great to hear that our team’s personal attention made your visit memorable. We are also glad you found everything tidy and well-maintained throughout your stay. Our staff takes great pride in creating a welcoming and comfortable environment for all guests. We look forward to having you with us again for another enjoyable experience.Sincerely,Hotel Manager
1.0分
商务出差
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Any good thing about the hotel is tarnished when the front desk doesn't even have the intention of saying hello. Customer service is very limited, they barely speak, there's no information. The man who helped me at night is very slow and doesn't give any information, he never spoke to me. Incredible.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize that our front desk service did not meet your expectations. Your observations are important and will help us improve our guest experience. We hope to provide a warmer, more attentive, and informative stay for future guests.Sincerely, Hotel Manager
3.0分
商务出差
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Overall not bad, the service was good. The issues were the bathroom sink plug would not release and the toilet seat was not connected to the base which made for an unexpected ride. Breakfast was good, lots of choices for a contential option
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed our service and breakfast. We apologize for the issues with the bathroom and will address them to improve future stays.Sincerely, Hotel Manager
5.0分
家庭亲子
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This property was clean, but the front desk made it even nicer. The hospitality that the sweet lady at the front desk was rare. She was no sweet and helpful. Thank you for a great stay!
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酒店回复: Dear Guest,Thank you for your kind words! We’re thrilled our front desk team made your stay even more enjoyable. We’ll be sure to share your appreciation with her.Sincerely, Hotel Manager
5.0分
情侣出游
We had a great stay. Room was very clean and cozy. Good breakfast, highly recommend staying here.
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酒店回复: Dear David,Thank you for your wonderful feedback and perfect rating. We’re delighted to hear you enjoyed the clean, cozy room and our breakfast offerings. Your recommendation means a lot to us.We look forward to welcoming you back for another great stay soon.Sincerely,Hotel Manager
5.0分
家庭亲子
The staff was super helpful and nice. Breakfast was perfect (sausage, eggs, cereal, yogurt, waffles) what more can you ask for?
Nice little gym. 👌
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酒店回复: Dear Guest,Thank you for the kind words! We're so glad you enjoyed the breakfast, gym, and especially the friendly service from our staff. We appreciate you staying with us and hope to welcome you back soon! 👌😊Sincerely, Hotel Manager
5.0分
家庭亲子
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Had a great stay. Mrs. Michelle at the front desk was so so nice. Only complaint is our curtain was see through and we had the parking lot lights shining through our window all night.
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酒店回复: Dear Haley,We are delighted to know you had a great stay and that Michelle at the front desk made a positive impression with her warm hospitality. It is always wonderful to hear our team being recognized for their service. We appreciate you bringing the curtain issue to our attention, and we will ensure our maintenance team addresses it promptly for a better night’s rest next time.Sincerely,Hotel Manager
房间里有股霉味。晚上我们注意到电视周围有蟑螂（小蟑螂）。我们早上向接待处报告了这一情况，并被告知他们会通过电子邮件向我们提供反馈（我们离开了酒店），但两天过去了，什么也没有发生。
Michelle at the front desk was so very kind and helpful, she answered any questions we had and always had a smile on her face. Hotel was clean and bed was clean and comfy! Great stay :)
Did not get the room I booked. Was in a handicap room, not a suite like I booked. No walk in shower, nor was there a love seat. The sheets were dirty, the air conditioner stopped working during the night, and the shower curtain hanger was loose causing the curtain to be unable to stay closed. One of the reasons I booked a room with a walk in shower. Very dissatisfied with everything involving this experience
The receptionist remembered my name when I saw her the following day.
And everything else was tidy.
Any good thing about the hotel is tarnished when the front desk doesn't even have the intention of saying hello. Customer service is very limited, they barely speak, there's no information. The man who helped me at night is very slow and doesn't give any information, he never spoke to me. Incredible.
Overall not bad, the service was good. The issues were the bathroom sink plug would not release and the toilet seat was not connected to the base which made for an unexpected ride. Breakfast was good, lots of choices for a contential option
This property was clean, but the front desk made it even nicer. The hospitality that the sweet lady at the front desk was rare. She was no sweet and helpful. Thank you for a great stay!
We had a great stay. Room was very clean and cozy. Good breakfast, highly recommend staying here.
The staff was super helpful and nice. Breakfast was perfect (sausage, eggs, cereal, yogurt, waffles) what more can you ask for?
Nice little gym. 👌
Had a great stay. Mrs. Michelle at the front desk was so so nice. Only complaint is our curtain was see through and we had the parking lot lights shining through our window all night.