Kitchen fumes will not let you sleep. This is my 4th visit to this property. They do not value the repeat customers. Presently staying at the property and writing this review. Despite being a repeat customer, I have been denied valley view balcony room, they gave me room facing the parking. You pay premium price just to smell the exhaust coming from the kitchen. The entire property is filled with kitchen fumes. Last time I was in a balcony room which was facing the balcony and it had carpet and the cleanliness was much much better, but the current room is very very pathetic. The cleanliness has also degraded.
2.0分
其他
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Firstly the property is pure vegetarian which is not highlited anywhere in the description. Secondly it's an extremely old property which needs a massive renovation. Thirdly despite the breakages l, cleanliness is an issue. I had to get my pillow covers changed which seemed used. Breakfast Buffet was tasteless with limited options. Everything in the room was broken from doorknobs to doors to bathroom floors to rusted metal of doors. The windows did not have a mesh so couldn't leave them open when feeling stuffy since the rooms lack a table fan or a ceiling fan or an AC. For the price the property is not worth it. The only saving grace is the staff, who is very sweet and courteous. The staff at front desk and restaurant are very very outgoing and outserving but that doesn't cover up for an extremely deteriorated property which is almost in shambles
9 / 10
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酒店回复: Hi SGK1979, We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority
5.0分
家庭亲子
Highly recommended this hotel nice location nice view service was amazing staffs very kind especially nirmala was nice
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酒店回复: Dear ashokkumarga, Thank you for recommending our hotel! We're delighted to hear that you enjoyed the nice location, stunning views, and amazing service from our kind staff, especially Nirmala. We appreciate your kind words and look forward to welcoming you back in the future. “Plan your next getaway at the best hotels in Ooty and experience unmatched comfort!” Thanks & Regards, The byke Hotels
5.0分
家庭亲子
Their hospitality was excellent thanks to all staff members who made our stay more comfortable the view from view was nice
5.0分
家庭亲子
Very best and beautiful hotel very hygiene nice staffs very nice hospitality staffs all very great specially Nirmala was nice
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酒店回复: Dear rajeeva609, Thank you for sharing your wonderful experience at our hotel! We're thrilled to hear that you enjoyed the hygiene, hospitality, and the exceptional service provided by our staff, especially Nirmala. We strive to create memorable stays for all our guests, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for another delightful stay in the future! “Plan your next getaway at the best hotels in Ooty and experience unmatched comfort!” Thanks & Regards, The byke Hotels
5.0分
家庭亲子
Byke give very best service excellent staffs services was amazing Nirmala front office staff was very helpful thanks all
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酒店回复: Dear 645kalpeshs, Thank you for your kind words! We're delighted to hear that you had an excellent experience with our staff during your visit. We are proud to have Nirmala as part of our team, and we will be sure to pass ***** your appreciation. We look forward to welcoming you back again soon! “Plan your next getaway at the best hotels in Ooty and experience unmatched comfort!” Thanks & Regards, The byke Hotels
5.0分
家庭亲子
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Very very best hotel nice experience very helpful staffs we had 2 days stay nice response from the staffs we feel like home because of staffs service especially Nirmala was very helpful and friendly
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酒店回复: Dear 642prakashg, Thank you for sharing your wonderful experience at our hotel! We're delighted to hear that you found our staff to be helpful and friendly, especially Nirmala. We always strive to create a homely atmosphere for our guests. Your kind words mean a lot to us, and we hope to welcome you back for another enjoyable stay! “Plan your next getaway at the best hotels in Ooty and experience unmatched comfort!” Thanks & Regards, The byke Hotels
5.0分
其他
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Stay was good front office giving good service very polite staffs food was really amazing rooms very neat and clean thanks to kavya for making wonderful experience
5.0分
其他
Amazing hispitality nice staffs service was amazing great we enjoyed our stay very much staffs all gret soecially Nirmala was nice
5.0分
其他
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Food service was awesome front dest govinng warm welcome it was memorable stay with my family thanks to kavya helping lot and house keeping was good location also good
Kitchen fumes will not let you sleep. This is my 4th visit to this property. They do not value the repeat customers. Presently staying at the property and writing this review. Despite being a repeat customer, I have been denied valley view balcony room, they gave me room facing the parking. You pay premium price just to smell the exhaust coming from the kitchen. The entire property is filled with kitchen fumes. Last time I was in a balcony room which was facing the balcony and it had carpet and the cleanliness was much much better, but the current room is very very pathetic. The cleanliness has also degraded.
Firstly the property is pure vegetarian which is not highlited anywhere in the description. Secondly it's an extremely old property which needs a massive renovation. Thirdly despite the breakages l, cleanliness is an issue. I had to get my pillow covers changed which seemed used. Breakfast Buffet was tasteless with limited options. Everything in the room was broken from doorknobs to doors to bathroom floors to rusted metal of doors. The windows did not have a mesh so couldn't leave them open when feeling stuffy since the rooms lack a table fan or a ceiling fan or an AC. For the price the property is not worth it. The only saving grace is the staff, who is very sweet and courteous. The staff at front desk and restaurant are very very outgoing and outserving but that doesn't cover up for an extremely deteriorated property which is almost in shambles
Highly recommended this hotel nice location nice view service was amazing staffs very kind especially nirmala was nice
Their hospitality was excellent thanks to all staff members who made our stay more comfortable the view from view was nice
Very best and beautiful hotel very hygiene nice staffs very nice hospitality staffs all very great specially Nirmala was nice
Byke give very best service excellent staffs services was amazing Nirmala front office staff was very helpful thanks all
Very very best hotel nice experience very helpful staffs we had 2 days stay nice response from the staffs we feel like home because of staffs service especially Nirmala was very helpful and friendly
Stay was good front office giving good service very polite staffs food was really amazing rooms very neat and clean thanks to kavya for making wonderful experience
Amazing hispitality nice staffs service was amazing great we enjoyed our stay very much staffs all gret soecially Nirmala was nice
Food service was awesome front dest govinng warm welcome it was memorable stay with my family thanks to kavya helping lot and house keeping was good location also good