酒店回复: thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced during your late arrival and the delays you encountered while checking in. It is our priority to ensure that our guests feel welcomed and comfortable , and I regret that we fell short in this instance. I aslo understand the frustration regrading the room you were assigned. Cleanliness is a key focus for us, and will be addressing this issue with our housekeeping team to ensure it meets our standards moving forward. We hope to have the opportunity to provide you with a much better experience in the future. Thank you once again for your feed back.
5.0分
家庭亲子
原文
翻译提供方：Google
非常好
5.0分
其他
展开
We had to wait a while for a front desk person to come & get us checked in. She said she was working alone that day, and wasn’t sure if our room was ready. Cheryl was kind, personable and efficient as always, but I could sense her frustration at not being able to wait on me more quickly. The room was fine, except there were places in the shower that appeared to have mold in the corners. Breakfast was good, as always.
展开
酒店回复: Dear Guest,Thank you for sharing your recent experience and for highlighting the wonderful service provided by Cheryl during your check in. It is great to know you enjoyed a comfortable room overall and a satisfying breakfast to start your day. Your observations about the shower corners are valuable as we focus on maintaining a welcoming environment for every guest. We appreciate your continued trust in us and look forward to welcoming you back for another pleasant stay.Sincerely, Cory Walaitis,General Manager
1.0分
其他
展开
Traveled to Synder to visit my son who is attending Western Texas College. Upon checking in, the hostess was not pleasant. She didn’t welcome me and not even after I gave her my Marriott Member ID. She didn’t smile or recap my stay nor shared any information about the area/good eats or things to do. The elevator motor needs to be replaced. I had to use the stairs as it didn’t feel safe using the elevator. The ice machine on the 2nd floor
is broken. The floors were dirty and need to be vacuumed. The room has an odor. Definitely not satisfied with my stay as this hotel did not meet Marriott standards.
5.0分
其他
展开
The stay was amazing. Only thing shampoo was empty but it was just a call to be replaced. This is our second time staying here and will come back again on our next trip.
展开
酒店回复: Dear Guest,Thank you for your excellent rating and for sharing your experience. We are thrilled to hear that your stay was amazing and that our team was able to quickly assist with the shampoo. It is wonderful to know that you chose to stay with us for a second time and plan to return again. Your continued support means a lot to us, and we look forward to welcoming you back to our hotel once again for another exceptional visit.Sincerely, Cory Walaitis,General Manager
3.0分
家庭亲子
展开
When we arrived (9 pm) there was no parking and no one at the front desk. The receptionist finally came and checked us in, get to room and the door was propped open - weird. There were no towels, no kleenex, and the door would barely close (only with a slam). I ended up having to park across a 4-lane road. Next morning the bad door wouldn’t open and had to go get front desk person again. Elevator, hall carpet, and lobby bathroom were quite dirty. Not our best hotel experience! At least the room was clean and the bed was comfortable. Breakfast was fine.
展开
酒店回复: Dear Guest,Thank you for sharing your experience and providing helpful insight into your stay. It is great to know that the room cleanliness, comfortable bed, and breakfast met your expectations. Your detailed comments regarding parking, front desk availability, and building upkeep are valuable and will be taken into consideration as teams continue focusing on improvements that enhance both comfort and convenience. We are committed to offering a smooth arrival and a welcoming environment throughout the hotel. We look forward to hosting you again on a future visit.Sincerely, Cory Walaitis,General Manager
1.0分
其他
Trash
Wifi doesn't work and couldn't even get cell service in the hotel, and the manager had a little attitude when checking in.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We value your comments, as they help us identify areas where we can improve the guest experience. Your observations regarding connectivity and service are important, and we will use them to continue enhancing our operations and overall hospitality. We hope to have the opportunity to welcome you back to our hotel once again for a more seamless and enjoyable stay.Sincerely, Cory Walaitis,General Manager
5.0分
朋友出游
Very accommodating to our middle of the night arrival and late check out.
展开
酒店回复: Dear Guest,Thank you for your perfect rating and for sharing your feedback. We are delighted to hear that our team’s accommodations for your late-night arrival and extended check-out contributed to a smooth and comfortable stay. Providing thoughtful and flexible service to meet the needs of every guest is always our priority. We truly appreciate your comments and look forward to welcoming you back again for another enjoyable and memorable stay very soon.Sincerely, Elizabeth PrinsGeneral Manager
1.0分
其他
展开
Swimming pool was closed no towels to shower and the staff was rude my daughter was making a waffle and the lady was putting everything away she turned off off the waffle machine.
展开
酒店回复: Dear Guest,Thank you for sharing detailed feedback about your recent stay. A rating of two out of ten shows that your visit did not reflect the level of service, courtesy, and convenience we work hard to maintain. Your comments regarding pool access, availability of essentials, and interaction with team members will be carefully reviewed as we continue strengthening training and overall guest support. We remain committed to creating a welcoming experience from start to finish. We would be pleased to welcome you again on a future visit.Sincerely, Cory Walaitis,General Manager
我丈夫和我又来这里住了，和第一次一样，入住体验超棒。工作人员非常出色，人也很好……早餐很丰盛。房间干净整洁，闻起来也很舒服。每次我们去斯奈德（Snyder），这都会是我们的首选住宿。我们还会再来的！
预算低
我们晚上到达并宣布我们迟到了。我们还有 2 个小时去检查，但没有人在那里。打了好几次电话后，终于有人来了，然后我们走错了房间，而且房间不是很干净。该房间的最高价值为 40-50 美元。
非常好
We had to wait a while for a front desk person to come & get us checked in. She said she was working alone that day, and wasn’t sure if our room was ready. Cheryl was kind, personable and efficient as always, but I could sense her frustration at not being able to wait on me more quickly. The room was fine, except there were places in the shower that appeared to have mold in the corners. Breakfast was good, as always.
Traveled to Synder to visit my son who is attending Western Texas College. Upon checking in, the hostess was not pleasant. She didn’t welcome me and not even after I gave her my Marriott Member ID. She didn’t smile or recap my stay nor shared any information about the area/good eats or things to do. The elevator motor needs to be replaced. I had to use the stairs as it didn’t feel safe using the elevator. The ice machine on the 2nd floor
is broken. The floors were dirty and need to be vacuumed. The room has an odor. Definitely not satisfied with my stay as this hotel did not meet Marriott standards.
The stay was amazing. Only thing shampoo was empty but it was just a call to be replaced. This is our second time staying here and will come back again on our next trip.
When we arrived (9 pm) there was no parking and no one at the front desk. The receptionist finally came and checked us in, get to room and the door was propped open - weird. There were no towels, no kleenex, and the door would barely close (only with a slam). I ended up having to park across a 4-lane road. Next morning the bad door wouldn’t open and had to go get front desk person again. Elevator, hall carpet, and lobby bathroom were quite dirty. Not our best hotel experience! At least the room was clean and the bed was comfortable. Breakfast was fine.
Trash
Wifi doesn't work and couldn't even get cell service in the hotel, and the manager had a little attitude when checking in.
Very accommodating to our middle of the night arrival and late check out.
Swimming pool was closed no towels to shower and the staff was rude my daughter was making a waffle and the lady was putting everything away she turned off off the waffle machine.