酒店回复: thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced during your late arrival and the delays you encountered while checking in. It is our priority to ensure that our guests feel welcomed and comfortable , and I regret that we fell short in this instance. I aslo understand the frustration regrading the room you were assigned. Cleanliness is a key focus for us, and will be addressing this issue with our housekeeping team to ensure it meets our standards moving forward. We hope to have the opportunity to provide you with a much better experience in the future. Thank you once again for your feed back.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Paula,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for, and it is satisfying to know you were pleased with us. We hope to see you again soon.Sincerely, General Manager.
5.0分
家庭亲子
原文
翻译提供方：Google
非常好
4.0分
其他
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I can understand the hotel’s situation, but it would be great if they could add more staff. It seemed they had difficulty estimating the number of guests, so breakfast was insufficient, and they were also short-handed. One staff member was working hard managing both the dining area and the counter at the same time. At the end, she apologized for the shortage of food, which made me feel sorry for them.
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酒店回复: Dear Guest,Thank you for sharing your thoughtful observations about your stay. Your comments regarding staffing levels and the breakfast experience provide meaningful insight for our team as we work to ensure smoother operations and consistent service for every guest. It is encouraging to know that the staff member you mentioned remained dedicated in managing multiple responsibilities, and your recognition of her effort is appreciated. Your perspective helps guide continued improvements across our services. We invite you to visit our hotel once again.Sincerely, Cory Walaitis,General Manager
1.0分
商务出差
Staff, my shower did not work and they refused to attempt to fix or even make it right. Will not stay here again.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We appreciate you taking the time to provide your perspective, as every guest experience helps us understand areas for improvement. Your observations regarding the shower and staff interactions are valuable in guiding our ongoing efforts to maintain a comfortable and welcoming environment for all guests. We hope you will consider staying with us again in the future so we can provide a more positive and enjoyable experience.Sincerely, Elizabeth PrinsGeneral Manager
3.0分
其他
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There was almost no breakfast. They said their supplies did not arrive. There is a grocery a mile down the road. For $20 they could have had satisfied customers. The lack of consideration for people they promised breakfast was unbelievable. They didn’t even have butter for the breads they had. We have three more days of travel and did not book a Fairfield or Marriott because of today lack of breakfast.
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酒店回复: Dear Emanuel,Thank you for commenting. We are glad to know you shared your experience, as it helps us better understand what guests value most during their stay. Your observations about the limited breakfast offerings and missing essentials provide important direction for improving consistency and preparedness. Ensuring a dependable start to the morning is a key part of our service standards, and your remarks will guide our efforts. We hope to offer a more complete and satisfying experience on a future visit.Sincerely, General Manager.
5.0分
其他
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Manager Cassie was very helpful and accommodating. I know she was busy with non stop calls from other customers because the whole town had no water but she was great.
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酒店回复: Dear Blesilda,Thank you for your balanced and thoughtful feedback! Your recognition of Cassie’s dedication means a great deal to our team, especially noting how effectively she supported guests during a demanding situation. Her ability to stay attentive and accommodating while managing continuous calls shows the strong service culture we work to uphold. Your remarks bring meaningful encouragement to our staff and inspire us to keep strengthening the guest experience. We look forward to welcoming you again and ensuring your future visits remain consistently comfortable.Sincerely, General Manager.
4.0分
其他
It was ok. I really like yogurt and there was none.
Plus I like liquid creamer for coffee.
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酒店回复: Dear Rhonne,Thank you for the comments. We are glad to know that aspects of your stay met your expectations, and we appreciate you taking a moment to share what would make your experience even better. Your notes about adding yogurt and offering liquid coffee creamer provide helpful guidance as we continue refining our breakfast selections. Feedback like yours supports our ongoing efforts to elevate comfort and convenience for every guest. We look forward to offering an even more satisfying visit next time.Sincerely, General Manager.
5.0分
其他
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We had to wait a while for a front desk person to come & get us checked in. She said she was working alone that day, and wasn’t sure if our room was ready. Cheryl was kind, personable and efficient as always, but I could sense her frustration at not being able to wait on me more quickly. The room was fine, except there were places in the shower that appeared to have mold in the corners. Breakfast was good, as always.
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酒店回复: Dear Guest,Thank you for sharing your recent experience and for highlighting the wonderful service provided by Cheryl during your check in. It is great to know you enjoyed a comfortable room overall and a satisfying breakfast to start your day. Your observations about the shower corners are valuable as we focus on maintaining a welcoming environment for every guest. We appreciate your continued trust in us and look forward to welcoming you back for another pleasant stay.Sincerely, Cory Walaitis,General Manager
我丈夫和我又来这里住了，和第一次一样，入住体验超棒。工作人员非常出色，人也很好……早餐很丰盛。房间干净整洁，闻起来也很舒服。每次我们去斯奈德（Snyder），这都会是我们的首选住宿。我们还会再来的！
预算低
我们晚上到达并宣布我们迟到了。我们还有 2 个小时去检查，但没有人在那里。打了好几次电话后，终于有人来了，然后我们走错了房间，而且房间不是很干净。该房间的最高价值为 40-50 美元。
好的
非常好
I can understand the hotel’s situation, but it would be great if they could add more staff. It seemed they had difficulty estimating the number of guests, so breakfast was insufficient, and they were also short-handed. One staff member was working hard managing both the dining area and the counter at the same time. At the end, she apologized for the shortage of food, which made me feel sorry for them.
Staff, my shower did not work and they refused to attempt to fix or even make it right. Will not stay here again.
There was almost no breakfast. They said their supplies did not arrive. There is a grocery a mile down the road. For $20 they could have had satisfied customers. The lack of consideration for people they promised breakfast was unbelievable. They didn’t even have butter for the breads they had. We have three more days of travel and did not book a Fairfield or Marriott because of today lack of breakfast.
Manager Cassie was very helpful and accommodating. I know she was busy with non stop calls from other customers because the whole town had no water but she was great.
It was ok. I really like yogurt and there was none.
Plus I like liquid creamer for coffee.
We had to wait a while for a front desk person to come & get us checked in. She said she was working alone that day, and wasn’t sure if our room was ready. Cheryl was kind, personable and efficient as always, but I could sense her frustration at not being able to wait on me more quickly. The room was fine, except there were places in the shower that appeared to have mold in the corners. Breakfast was good, as always.