酒店回复: Gracias por tus comentarios, ¡esperamos verte pronto!
2.0分
其他
原文
翻译提供方：Google
他们从不打扫房间或更换床单，更不用说浴巾了。
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酒店回复: We are sorry to hear about the miscommunication on our cleaning policies. We hope your next experience is better!
5.0分
其他
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The room was clean, the bed was really comfortable and not firm. It's probably a true medium firm where you don't feel you are laying on a board but also it's still supportive.
酒店回复: Thank you for your rating!
1.0分
家庭亲子
I arrived to find out ******* had screwed up my reservations, great job.
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酒店回复: We are so sorry to hear that the third party reservation was not honored. Please contact the hotel directly
5.0分
家庭亲子
Short in and out stay but would definitely stay again.
酒店回复: Thank you for your review!!!
5.0分
其他
The check-in was very easy. Clean and well taken care of.
酒店回复: Thank you for your nice review!
5.0分
其他
My stay was lovely. My only complaint is that only one washer and one dryer were working in the guest laundry room.
酒店回复: Thank you for your suite review!
1.0分
其他
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Do NOT Stay Here!
The condition of the room was unacceptable. Each light switch was covered in grime, while the bathroom walls and door bore unsightly handprints and dirt. The bathtub contained remnants left by the previous occupant. When we attempted to report these issues to the front desk, the staff member on duty was unable to assist us due to being the sole employee present. The sheets emitted a musty odor, and the towels appeared dingy and unclean. Consequently, we were forced to buy cleaning supplies and bedding for our stay, with no refund offered.
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酒店回复: Dear Valued Guest,We sincerely apologize for the unacceptable condition of your room and the inconvenience you experienced during your stay. Your comfort and satisfaction are extremely important to us, and we regret that we fell short of providing the level of cleanliness and service you rightfully expect.Please know that we take your concerns very seriously. We will be addressing these issues with our housekeeping and front desk teams to ensure this does not happen again. If you haven’t already, we encourage you to reach out to our management team so we can further discuss your experience and work toward a resolution.Once again, we deeply regret the situation and appreciate your feedback as it helps us improve. We hope to have the opportunity to restore your trust in the future.
4.0分
家庭亲子
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The room was nice but the air conditioner didn’t work properly. Also, there were no instructions for the two TV remotes. We couldn’t get to the cable TV stations only the Roku if we wanted to stream.
酒店回复: Thank you for your review.
3.0分
家庭亲子
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The only chair, the one that is shown when reserving wad missing and no was willing to have ir replaced. The TV was not uset friendly. The microwave thumped. Beds were very comfortable, staff went above and beyond to help. Poor maintenance. Would not stay hete again ,but moved and room was very nice except TV didn't work.
很棒的酒店
我的住宿体验非常棒，我一定会再来的。
他们从不打扫房间或更换床单，更不用说浴巾了。
The room was clean, the bed was really comfortable and not firm. It's probably a true medium firm where you don't feel you are laying on a board but also it's still supportive.
I arrived to find out ******* had screwed up my reservations, great job.
Short in and out stay but would definitely stay again.
The check-in was very easy. Clean and well taken care of.
My stay was lovely. My only complaint is that only one washer and one dryer were working in the guest laundry room.
Do NOT Stay Here!
The condition of the room was unacceptable. Each light switch was covered in grime, while the bathroom walls and door bore unsightly handprints and dirt. The bathtub contained remnants left by the previous occupant. When we attempted to report these issues to the front desk, the staff member on duty was unable to assist us due to being the sole employee present. The sheets emitted a musty odor, and the towels appeared dingy and unclean. Consequently, we were forced to buy cleaning supplies and bedding for our stay, with no refund offered.
The room was nice but the air conditioner didn’t work properly. Also, there were no instructions for the two TV remotes. We couldn’t get to the cable TV stations only the Roku if we wanted to stream.
The only chair, the one that is shown when reserving wad missing and no was willing to have ir replaced. The TV was not uset friendly. The microwave thumped. Beds were very comfortable, staff went above and beyond to help. Poor maintenance. Would not stay hete again ,but moved and room was very nice except TV didn't work.