Sheets were dirty and room smelled very musty, smoky (?) my entire family left with itchy and burning eyes and extremely stuffy noses. Maybe mold issues in building? Super disappointed, every other CS we’ve stayed in was extremely clean and smelled great.
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酒店回复: Dear Guest,We’re very sorry to hear about your experience. The issues you described with cleanliness, odors, and discomfort are unacceptable, and we sincerely apologize. Your feedback is extremely important, and we’ll be investigating these concerns to ensure our rooms meet the high standards our guests expect.Sincerely, Erika Castellaw Comfort Suites University
5.0分
家庭亲子
Very welcoming staff and fast and easy check in and out , breakfast was good and hot It was a perfect location
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酒店回复: Dear Guest,Thank you! We’re delighted you enjoyed our welcoming staff, smooth check-in/out, hot breakfast, and convenient location.Sincerely, Erika Castellaw Comfort Suites University
1.0分
其他
The hotel was run down. I was in a non smoking room and the bathroom reeked of smoke. The fire alarm went off half the night.
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酒店回复: Dear Guest,We’re very sorry for the issues you experienced during your stay. Your feedback is important, and we’ll address these concerns to improve our property and guest experience.Sincerely, Erika Castellaw Comfort Suites University
5.0分
其他
We are so impressed with the service here. Are room was ready and clean. Such a nice place to stay. Thank you
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酒店回复: Dear Guest,Thank you so much for your kind words! We’re thrilled to hear that you were impressed with our service and that your room was clean and ready upon arrival. We truly appreciate your feedback and are so glad you enjoyed your stay. We look forward to welcoming you back again soon!Sincerely, Erika Castellaw Comfort Suites University
4.0分
家庭亲子
Front desk staff very helpful with traveler with mobility issues. Everyone at the property is very friendly.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re so glad to hear that our front desk team was helpful and accommodating, and that you found everyone at the property friendly. Providing comfort and care for all our guests is very important to us, and we truly appreciate your kind words. We look forward to welcoming you back soon!Sincerely, Erika Castellaw Comfort Suites University
3.0分
其他
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OKay for the price
Stay was nice bed were nice and clean. The bathroom sink knobs need to be fixed they barely turn or they are stuck and the entire fixture turns so it leaks on the floor a little notified staff but not sure they understood be
2.0分
家庭亲子
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The floor in our room was pretty dirty and appearred unswept or vacuumed. The dirt was really accumulated in all the corners. Also the area around the toilet was not cleaned. There was pee on the base of the toilet. The comforter on the bed smelled like soured laundry.
5.0分
其他
Clean room
The room is comfortable and clean. The breakfast is awesome. I enjoyed my stay. Thanks.
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酒店回复: Dear Guest,Thank you for your kind words! We’re delighted to hear that you found your room comfortable and clean, and that you enjoyed our breakfast. We’re so glad you had a pleasant stay and hope to welcome you back again soon!Sincerely, Erika Castellaw Comfort Suites University
5.0分
商务出差
The staff was great at check-in, breakfast and checkout. Our room was clean and the hotel is central to medical offices, shopping and the univer.
2.0分
家庭亲子
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I've never had staff making waffles and gossiping in the breakfast area while at a hotel. When checking in staff asked for my ID, and did not look up for five minutes or more while I was standing there waiting for her to grab it. She was busy answering her phone text messages. Over all cleaniness wasn't great, beds were comfortable, food was not great.
Sheets were dirty and room smelled very musty, smoky (?) my entire family left with itchy and burning eyes and extremely stuffy noses. Maybe mold issues in building? Super disappointed, every other CS we’ve stayed in was extremely clean and smelled great.
Very welcoming staff and fast and easy check in and out , breakfast was good and hot It was a perfect location
The hotel was run down. I was in a non smoking room and the bathroom reeked of smoke. The fire alarm went off half the night.
We are so impressed with the service here. Are room was ready and clean. Such a nice place to stay. Thank you
Front desk staff very helpful with traveler with mobility issues. Everyone at the property is very friendly.
OKay for the price
Stay was nice bed were nice and clean. The bathroom sink knobs need to be fixed they barely turn or they are stuck and the entire fixture turns so it leaks on the floor a little notified staff but not sure they understood be
The floor in our room was pretty dirty and appearred unswept or vacuumed. The dirt was really accumulated in all the corners. Also the area around the toilet was not cleaned. There was pee on the base of the toilet. The comforter on the bed smelled like soured laundry.
Clean room
The room is comfortable and clean. The breakfast is awesome. I enjoyed my stay. Thanks.
The staff was great at check-in, breakfast and checkout. Our room was clean and the hotel is central to medical offices, shopping and the univer.
I've never had staff making waffles and gossiping in the breakfast area while at a hotel. When checking in staff asked for my ID, and did not look up for five minutes or more while I was standing there waiting for her to grab it. She was busy answering her phone text messages. Over all cleaniness wasn't great, beds were comfortable, food was not great.