The room was a little run down. The bathroom floor was dirty, the faucet was broken and the walls kind of banged up. We've stayed here multiple times, but it's beginning to deteriorate.
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酒店回复: Dear Guest,Thank you for your feedback. We’re sorry to hear about the issues with your room and appreciate your loyalty over multiple stays. We will address these maintenance concerns to improve the experience for our guests.Sincerely, Erika Castellaw Comfort Suites University
3.0分
其他
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Shower was nasty. Asked them to clean it and they said they would but did not. Shower head pressure so hard it hurt. Found hair in the bed when we pulled back the covers.
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酒店回复: Dear Guest,We sincerely apologize for your experience. This is far below the standard we aim to provide. Thank you for bringing these issues to our attention—we will address them immediately to ensure our rooms are properly cleaned and maintained.Sincerely, Erika Castellaw Comfort Suites University
4.0分
其他
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We have stayed here a few times. Friendly front desk staff, clean hotel. Nothing fancy or new, but budget friendly and a good location. Breakfast was fine. We would stay there again.
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酒店回复: Dear Guest,Thank you for your kind words! We’re happy you enjoyed our friendly staff, clean rooms, and convenient location. We look forward to welcoming you back!Sincerely, Erika Castellaw Comfort Suites University
5.0分
其他
Employees very helpful and friendly. My family and I had a great experience, definitely will return.
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re delighted you and your family had a great experience and look forward to welcoming you back soon.Sincerely, Erika Castellaw Comfort Suites University
5.0分
其他
It was a very clean room and morning breakfast was well kept up. Looking forward to stay there again.
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酒店回复: Dear Guest,Thank you for your kind words! We’re delighted you enjoyed the clean room and well-kept breakfast. We look forward to welcoming you back soon!Sincerely, Erika Castellaw Comfort Suites University
5.0分
家庭亲子
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My daughter and I stayed one night, and cleanliness of the room and overall hotel is really important to me. Everything was excellent in that regard. The staff was friendly and the hotel was quiet. Beds were comfortable. I would stay here again.
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酒店回复: Dear Guest,Thank you for sharing your wonderful feedback! We’re delighted to hear that you and your daughter enjoyed a clean, comfortable, and quiet stay with us. It’s great to know our staff made a positive impression as well. We truly appreciate your kind words and look forward to welcoming you back on your next visit!Sincerely, Erika Castellaw Comfort Suites University
2.0分
其他
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Sheets were dirty and room smelled very musty, smoky (?) my entire family left with itchy and burning eyes and extremely stuffy noses. Maybe mold issues in building? Super disappointed, every other CS we’ve stayed in was extremely clean and smelled great.
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酒店回复: Dear Guest,We’re very sorry to hear about your experience. The issues you described with cleanliness, odors, and discomfort are unacceptable, and we sincerely apologize. Your feedback is extremely important, and we’ll be investigating these concerns to ensure our rooms meet the high standards our guests expect.Sincerely, Erika Castellaw Comfort Suites University
5.0分
家庭亲子
Very welcoming staff and fast and easy check in and out , breakfast was good and hot It was a perfect location
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酒店回复: Dear Guest,Thank you! We’re delighted you enjoyed our welcoming staff, smooth check-in/out, hot breakfast, and convenient location.Sincerely, Erika Castellaw Comfort Suites University
1.0分
其他
The hotel was run down. I was in a non smoking room and the bathroom reeked of smoke. The fire alarm went off half the night.
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酒店回复: Dear Guest,We’re very sorry for the issues you experienced during your stay. Your feedback is important, and we’ll address these concerns to improve our property and guest experience.Sincerely, Erika Castellaw Comfort Suites University
5.0分
其他
We are so impressed with the service here. Are room was ready and clean. Such a nice place to stay. Thank you
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酒店回复: Dear Guest,Thank you so much for your kind words! We’re thrilled to hear that you were impressed with our service and that your room was clean and ready upon arrival. We truly appreciate your feedback and are so glad you enjoyed your stay. We look forward to welcoming you back again soon!Sincerely, Erika Castellaw Comfort Suites University
The room was a little run down. The bathroom floor was dirty, the faucet was broken and the walls kind of banged up. We've stayed here multiple times, but it's beginning to deteriorate.
Shower was nasty. Asked them to clean it and they said they would but did not. Shower head pressure so hard it hurt. Found hair in the bed when we pulled back the covers.
We have stayed here a few times. Friendly front desk staff, clean hotel. Nothing fancy or new, but budget friendly and a good location. Breakfast was fine. We would stay there again.
Employees very helpful and friendly. My family and I had a great experience, definitely will return.
It was a very clean room and morning breakfast was well kept up. Looking forward to stay there again.
My daughter and I stayed one night, and cleanliness of the room and overall hotel is really important to me. Everything was excellent in that regard. The staff was friendly and the hotel was quiet. Beds were comfortable. I would stay here again.
Sheets were dirty and room smelled very musty, smoky (?) my entire family left with itchy and burning eyes and extremely stuffy noses. Maybe mold issues in building? Super disappointed, every other CS we’ve stayed in was extremely clean and smelled great.
Very welcoming staff and fast and easy check in and out , breakfast was good and hot It was a perfect location
The hotel was run down. I was in a non smoking room and the bathroom reeked of smoke. The fire alarm went off half the night.
We are so impressed with the service here. Are room was ready and clean. Such a nice place to stay. Thank you