酒店回复: Thank you - we are so very glad you loved your stay with us!
5.0分
其他
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The room was spotless, the staff were always handy and smiling. The beds comfortable and clean. Our stay was the most comfortable of any hotel we have been to. We will be back!
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW CASTLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. Sincerely, Walid El Khafif
5.0分
情侣出游
It was a great stay overall! The staff was pleasant and informative, the amenities were perfect and breakfast was great. Very clean.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW CASTLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif
5.0分
其他
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From front desk, kitchen staff, and maids all were very helpful, courteous, and kind. Holiday Inn New Castle, PA is always my go to hotel when in town. Always consistently clean and safe.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW CASTLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. Sincerely, Walid El Khafif
5.0分
商务出差
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Room was clean. Breakfast was good. Hotel was quiet and bed was comfortable. Only suggestion is to do more vacuuming in the halls and stairwells. Some debris was noticeable.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW CASTLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. Sincerely, Walid El Khafif
3.0分
其他
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Coffee table still had food on it. Lettuce and bread crumbs. The bathroom was no cleaned appropriately, there was strands of hair all over the bathroom floor.
The breakfast was nice. Staff members super nice!
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW CASTLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Walid El KhafifGeneral Manager
4.0分
其他
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The hotel was itself was ok, but when we were checking around our room to pack we found an old chicken nugget under the bed as well as a dirty kids toy and a crumpled tissue in the closet floor, had I found that initially I would have probably asked for a different room but since we were leaving it seemed irrelevant however it would deter me from recommending it in the future. The side exit door did not close properly and there were all kinds of dead bugs on the floor around the door, that didn't bother me as much but concerning that it was not cleaned up from day to day.
The staff was absolutely wonderful and had I found these issues before leaving I suspect they would have had it addressed quickly.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW CASTLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Walid El KhafifGeneral Manager
3.0分
其他
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Quick trip
The bathtub had hair in it, there were flower leaves on the floor!
The bed was comfortable but the pillows were not so good!
The bathroom counter had black streaks on it and we had to wipe it with a wash cloth and it was black
酒店回复: Thank you
4.0分
家庭亲子
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This was a wonderful stay and the staff was excellent. I did had an issue with my first room. , but they were on it to make sure we were satisfied. The elevator rug was dirt but look as if it needed to be replaced. I would recommend if there is no smoking in the rooms that there should not be smoking on the premises. Smokers do tend to bring the air of smoke into the rooms. Plus, smoking should not be in the front of the lobby where guest are coming in to stay as most people who are coming are nonsmokers. The carpet over needs replacement. I would stay here again. But just some tweaks would give this place even more five stars.
很久没在酒店睡得这么好了。房间很安静，床垫软硬适中。如果床头阅读灯不是刺眼的蓝色调光，会更好，但我很喜欢电视、微波炉、电话和闹钟上常亮指示灯的数量减少了。虽然房间里有很浓的地毯清洁剂或其他清洁剂的味道，但在我们外出吃晚饭的时候把空调开到最大，并一直开着卫生间排气扇，很大程度上消除了这种浓烈的气味。
很棒的设施和员工
设施很新，工作人员特别好。
The room was spotless, the staff were always handy and smiling. The beds comfortable and clean. Our stay was the most comfortable of any hotel we have been to. We will be back!
It was a great stay overall! The staff was pleasant and informative, the amenities were perfect and breakfast was great. Very clean.
From front desk, kitchen staff, and maids all were very helpful, courteous, and kind. Holiday Inn New Castle, PA is always my go to hotel when in town. Always consistently clean and safe.
Room was clean. Breakfast was good. Hotel was quiet and bed was comfortable. Only suggestion is to do more vacuuming in the halls and stairwells. Some debris was noticeable.
Coffee table still had food on it. Lettuce and bread crumbs. The bathroom was no cleaned appropriately, there was strands of hair all over the bathroom floor.
The breakfast was nice. Staff members super nice!
The hotel was itself was ok, but when we were checking around our room to pack we found an old chicken nugget under the bed as well as a dirty kids toy and a crumpled tissue in the closet floor, had I found that initially I would have probably asked for a different room but since we were leaving it seemed irrelevant however it would deter me from recommending it in the future. The side exit door did not close properly and there were all kinds of dead bugs on the floor around the door, that didn't bother me as much but concerning that it was not cleaned up from day to day.
The staff was absolutely wonderful and had I found these issues before leaving I suspect they would have had it addressed quickly.
Quick trip
The bathtub had hair in it, there were flower leaves on the floor!
The bed was comfortable but the pillows were not so good!
The bathroom counter had black streaks on it and we had to wipe it with a wash cloth and it was black
This was a wonderful stay and the staff was excellent. I did had an issue with my first room. , but they were on it to make sure we were satisfied. The elevator rug was dirt but look as if it needed to be replaced. I would recommend if there is no smoking in the rooms that there should not be smoking on the premises. Smokers do tend to bring the air of smoke into the rooms. Plus, smoking should not be in the front of the lobby where guest are coming in to stay as most people who are coming are nonsmokers. The carpet over needs replacement. I would stay here again. But just some tweaks would give this place even more five stars.